36 comments found.
Does it support RTL?
Sorry no
But there is a side button in the demo to change to the RTL?
Hi,
Sorry for the misommunication if you are willing to buy the theme you can buy it our theme is RTL supported.
Thank you, SmartDataSoft Team
The contact form doesn’t send email notifications unless you pay for the premium version? Is this a joke?
Hi,
The emails can be send free you don’t need pro version of the plugin for that https://prnt.sc/qUPkUm9hGBq9 you can configure that from the email settings and this is totally on the “Fluent form” plugin so we don’t have any thing with that. The theme is just for the design of the forms but the full functionalities are controlled by the plugin. If you need any help then please open a ticket in our support system.
Click Here To Create Support Ticket on SmartDataSoft support system
Thank you, SmartDataSoft Team
Does the Contact form Works…and is the testimonial page dynamically changed or manually?
Hello I am unable to download the demo data plug in to upload the demo data and start editing theme.
I am continuously getting this error The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Please see support ticket T8E52DD5F-001-CY3. Its urgent
Hi,
Apologies for the inconvenience. We understand the issue you’re facing while downloading the demo data plugin for theme editing. The error message “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature” has been noted. Kindly refer to support ticket T8E52DD5F-001-CY3 for further assistance. Rest assured, our team will provide you with the necessary support to resolve this promptly.
Thank you, SmartDataSoft Team
Hey i have purchased the them and used it on a wordpress account. However I was not the admin and was kicked out the wordpress account not able to use the theme. I am trying to activate my theme on a new wordpress account where i am the admin and its telling me its “Used”. How do i clear my status as i now have a new word press account and cannot use my theme?
never mind i figured it out! Thank you lol
Love your theme, quick question. Can the preloader animation that appears when switching pages be disabled or customized?
Thanks for the quick reply! Does changed mean removed? Or will I be required to keep it?
Thanks for the quick reply! Does changed mean removed? Or will I be required to keep it?
Hi, with regular licence , we have access to all source code ? thanks
Sorry not understand your message. You can use the theme but not claim as it’s your own properly and not able to resale the theme code. Thank you
I mean any encrypted code ? so we can easely custom all the theme ?
No no encrypted code. All is php code and can be customizable. Thank you
OK and JS, CSS… all ? thanks
right ?
Hey I just purchased the theme. I followed all the instructions to upload the demo date. However my home pages looks very strange to the top and not like the demo data. Why is this?
Hi,
It’s possible that a caching plugin or a third-party plugin installed on your website is causing conflicts with the theme or the demo importer, resulting in the issue you’re experiencing. To further investigate and provide a solution, kindly submit a support ticket through our system. Our team will thoroughly analyze the situation and assist you accordingly.
Click Here To Create Support Ticket on SmartDataSoft support system
Thank you, SmartDataSoft Team
Hello, on the 9th I sent a message to support asking for help to edit some things that I’m not able to do. It’s really urgent and I haven’t received a response yet. Can you please reply to me today? (Ticket Track ID: T53465D1F-001-T9Z) Thank you!
Hi,
Thank you for reaching out to our support team. We apologize for any delay in response and understand the urgency of your request. We have noted your Ticket Track ID: T53465D1F-001-T9Z, and our team will prioritize your message.
Thank you, SmartDataSoft Team
Hello, yes, they just responded to me. Thank you so much, but I just replied and sent new points that I noticed were still not okay. Please be quick again (these will be the last points to resolve, and after that, the website will be completely okay)! Thank you so much for all the attention!
Hello! I have asked some questions through the support, please respond, it’s urgent to continue editing the theme! (Ticket Track ID :T53465D1F-001-T9Z) Thank you.
Hi,
Hello! Thank you for reaching out to us. We understand that you have asked some questions through the support system and that it’s urgent for you to continue editing the theme. We apologize for any delay in our response.
Rest assured that we are working diligently to address your questions and provide the assistance you need. Our support team will respond to your ticket as soon as possible, taking into account the urgency of your request.
We appreciate your patience and understanding. If you have any further inquiries or need additional help, please don’t hesitate to let us know. Thank you for choosing our theme, and we’re here to support you every step of the way.
Thank you, SmartDataSoft Team
Hi, I’d like to get rid of the dark grey overlay on the banner images (home page). Please can you tell me how to? I’ve tried everything. Thanks
Hello. I just purchased the theme, can you send me the explanatory video on how to install the theme? Thank you.
Hi,
Please follow our theme documentation for that https://smartdatasoft.com/docs/sultin/.
Thank you, SmartDataSoft Team
Hello! I’m interested in buying this theme, do you guys provide installation on WordPress? Or do you have any video that demonstrates how I should install the theme? Another question: Is the theme prepared for the latest version of WordPress (version 6.2)? Thank you!
Hi,
Actually installation is not under the theme support and we do have a documentation for the theme installation. Still if you face any issue let us know we will fix them. And the theme is latest wordpress version supported so you can buy the theme if you want. It has as many options possible but if you need anything let us know.
Thank you, SmartDataSoft Team
Hello, thank you for your response! I would like to replace the blue color with a slightly different shade of red (different from the one you propose in the theme). Will it be easy for me to change the colors? Another question: what was the reason for the last update of this theme being only on December 23, 2022
Best regards
I see that is a common problem, i cant change the logo, im starting to worry because i already buyed this theme… there is a solution?? why is this happening??
Hi,
There is two you have to change the logo in our theme. And for the homepages you must follow the 2nd rule to change the logo which our users doesn’t follow from the documentation provided and this is the reason they face this issue. So please follow this documentation of our theme please read the full page and follow it and the issue will be fixed. https://smartdatasoft.com/docs/sultin/logo/change-header-logo/
Thank you, SmartDataSoft Team
OBVIOUSLY I followed the basic procedure of changing a logo in WordPress? Can you help me? Or Will you give me a useless answer again?
Already opened the ticket before you answer that… First answered here.. So…
Please answer the ticket I have replied you there. Thank you
Does this theme support Floating Action Button
Sorry no
hi, i like this theme. I’m thinking of buying. I will prepare a site in Arabic. Does the theme have RTL support? Can I prepare an arabic website with a plugin like WPML with this theme?
Sorry it is not Rtl compatible
Hi there,
i have a problem with importing the data, nothing shows (white screen),
And i have this message when i try to edit a page with elementor: “There has been a critical error on this website. Please check your site admin email inbox for instructions.
Learn more about troubleshooting WordPress.”
Thanks
it’s caused by elementor but i cant edit the theme without it
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
how can i use different breadcrumb image for every page?
Hi,
We are sorry to tell you that currently we dont have that option in our theme.
Thank you, SmartDataSoft Team
then, can i add image with 100% width at the top of page????
Hello, can we customize the header navigation? , i want to add some icons with menu and want to add icon on sub menu, is it possible with your theme?
Could u plz reply???
Sorry no, header need to use same like ours
I dont want to show header in transparent mode as u set in homepage, can i set it in white color?
can’t even arrow icon on dropdown menu??
Please Reply, i am watiting for your reply, first i will use your licence on development site(sub domain or another doman ), and later will move it to main domain, is it possible?
Hi,
To change the header please change the header style from the theme options https://c2n.me/4hS9JYq which you will find in this path “Appearance >> Customizing >> Sultin Option >> Header Menu Section”
We are sorry that we don’t have the option to add an icon with the menu item with a submenu.
And you can move your license from one to another domain. Follow this documentation on that. https://smartdatasoft.com/docs/gen-docs/new-license-system-in-theme/how-to-manage-your-license/
Thank you, SmartDataSoft Team
no one is responding on ticket, i raised ticket on 20th feb, since then just received only one time reply. my ticket number is : T0902181A-001-5Q2, please reply, i will be thankfull.
hello, i have downloaded the demo instal although this appeared, how do i fix it? [error] Failed to import “logo-2”(media) [Error] Failed to import “logo”(media) [Error] Failed to import “header-logo2’(media)
Hi,
You can ignore this error. The error is just a garbage error. you can work with the site from now.
Thank you, SmartDataSoft Team
hello, i am unable to change the logo on the home page though. i have uploaded my logo and the word ‘logo’ with little picture with line going through it appears how do i fix this?
Hi,
Please follow this full documentation for that https://smartdatasoft.com/docs/sultin/logo/change-header-logo/
Thank you, SmartDataSoft Team
thank you – there seems to be some sections where i cant change the colours ie the boxes where ‘services we offer’ are on homepage – where do i go to change the colour for that?
Hello, i am also having trouble with editing the footer, it is not allowing me to edit. So i have 2 issues, i am unable to edit the footer and unable to change the colour of the background for some widgets ie the service boxes on home page as well as sultin working process background on home page
Hi,
This is a very unknown issue as we never faced this issue before.
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
