This author's response time can be up to 1 business day.
Getting an error message on install: “Are you sure you want to do this?
Please try again.”
I hit try again… and I get the same screen… any suggestions?
Hi, can you email me your wordpress details along with the login details so I can take a closer look.
Very quick and easy support. Such a beautiful theme as well. The best purchase I’ve made so far on ThemeForest.
5/5 star rating =)
I really like the look of this theme – could you please tell me if it’s possible to create a full page background img to go on top of the textures or even an image slider for the initial home page? Or any single page?
A friend has already bought this theme and I had a quick play around in the php but wasn’t sure how to get past the fact that this is built like a single page website. So any background I put went onto every page. Let me know – I may be buying this theme for myself soon if there is an easy work around!
At the moment there isn’t an option to use an image as the background but you are able to add custom css properties in the options. To do this you can simply add this line of code in the options panel to have a custom image as the background:
This does work like a single page website so the background would be applied to all pages.
Let me know if you have any other questions
Cool thanks – will there be any options in the future?
Also, when a person wants to post a comment is it possible to get rid of the required ‘Website’ field? So it’s just Name, Email and Comment?
I will be adding a background image option in the next update.
The website isn’t removable through the options, but if you send me an email with your wordpress details, I can remove it for you.
I’m running a brand new wordpress 3.5.1 installation and have several issues following your setup guide.
1. Installation of theme via upload supergrid zip file fails after upload, I can only install via FTP upload.
2. Dashboard -> Options does not have a Save button to click
3. You cannot set Settings->Reading Blog pages to a negative number
4. There is not an XML import option under Tools->Import
As of right now this theme is not functional in anyway.
Hello, can you email me your wordpress URL and login details so I can look into this.
Update: Support time was less than 5 mins to respond and Jaynesh fixed open issues in less than 30 mins. Phenomenal!
Hello, I’m trying to purchase the theme but I keep getting a message form theme forest that this page can’t be viewed.
Is there another way I can get this?
On which page are you receiving that error?
When I click on purchase. Can I have your email to send you a screen shot of the message I keep getting
Can you upload your screenshot on www.imgur.com and then paste the link here.
When I click on purchase this happens. Then I click on buy credits, they say I don’t have credits, would you like to get credits? I click yes and then the same page opens.
Are you receiving the same error on other items?
I haven’t tried buying anything else yet, will try and see what happens
Just tried, same problem. I wonder what’s the issue. Is this the only way I can purchase your theme?
I’m not sure why you are receiving that error, I recommend contacting support or asking in the forum.
I’ve contacted them, I hope they get back to me soon. Thank you for your immediate replies, I hope it doesn’t change when I purchase it
Great theme, thanks! But please add feature image for video or audio post! My portfolio has many video but it’s not so very interesting to see a lot of black screen…
Hi, this feature is planned for the next update. Thanks for the suggestion
Any idea when the next update will be there, give or take?
Hi, It is almost done. I will notify you when I’ve submitted it.
Hi there, great theme.
How can I get the About Page done the same way you have in your demo site? I was expecting the same thing.
My Demo is at www.765photo.com
Hello, which About page are you referring to? Can you send me a link so I can help get that set up for you.
the Plus sign on your Demo Page , in the Header the Big Plus Sign you have on the right , on your demo page http://themeforest.net/item/super-grid-retina-ready-portfolio-blog/full_screen_preview/4097521
This can be added in the Options panel under the Homepage tab. Let me know if you have trouble locating this.
Hi. Blog or Portfolio pages are not displaying, just getting a spinning loading icon in the middle of the screen. Had to install via FTP so not sure if that’s caused the issue?
Hello, can you email me your wordpress URL and login details so I can take a look.
Superb support, issue fixed within minutes. Much appreciated. Thanks.
Hello, Thank you for helping me to install the theme. Everything works great!
I still have one question left. I really want the language changed for the “Email us” on the contact page. I can’t seem to find out where and if it is possible to change this. Can you tell me if it is possible and if it is, how I can do this?
Hi, can you send me your wordpress URL again so I can do this for you.
One final question :
If I would choose to install this theme manually instead of choosing the supergrid_install.php way, do I need to do anything else after the manual install (for example activating plugins that are required for the theme to function) or is it just like any other manual wordpress theme install?
The reason I’m asking is because I like to change the name of the root theme folder for all my WP installations and I assume with the automated install I would have to use the default theme folder name (which in this case is called “supergrid”)?
Edit: forgot one question: When adding a logo, how wide can it be to still be displayed correctly on all mobile devices, and thus not overlap with the theme menu bar on for example an iphone resolution?
A manual installation would require no additional steps. The theme should work fine even when changing the directory however it might not work well with the update notifier.
For the logo I recommend a max width of around 150px.
Hi. Really love the look of this. Interested in purchasing it to use as a cartoon magazine theme. Couple of questions:
1. does it feature a search function?
2. when is unlimited posts scheduled
3. is it easy to add widgets in the footer yourself?
At the moment it doesn’t have a search function. Infinite scroll and Widgets is scheduled for the next update.
Let me know if you have any other questions.
Hi, when is the next update scheduled?
My colleague is working very hard for the update. He has run into a few issues but I’m sure he will solve them all. Hopefully it shouldn’t take too long.
Nice looking theme! I would like to use as my portfolio theme, but was wondering if there was an option to allow click through to a normal page instead of a lightbox. The normal page also wouldn’t require comments, and would only house images and a small amount of text. Is this possible? Quite new to wordpress so apologies if this a dumb question.
There isn’t an option in the dashboard to disable the lightbox but it is very simple to do. I’ve done the modification for a few other buyers. You can email me with your wordpress URL and login details and I can do it for you.
Cheers for the super quick response. Superb job you’re doing. Keep it up. Will be buying from you in the next couple of days.
First of all, congratulations for this great theme! I really love it. Is there any possibility to add social media share buttons on all the images/videos/links… ? In this way, visitors will be able to share our photos to their friends and relatives, meaning more traffic and exposure
Moreover, would it be easy to replace the current comment system by Facebook comment? In my case, people will prefer to comment via facebook directly.
Thanks in advance!
At the moment there isn’t any social media share buttons. There are a few plugins out there that can add these buttons to posts.
I’m not sure how easy it would be to add facebook comments, I will look into this and get back to you. There is a plugin available for this but I haven’t tested this so I’m not sure how well it would work.
Interested on purchase this theme. But I need to know when are you planing to release new update with infinite scroll and search function ?
How easy is ad integration with this theme?
At the moment there is no ad integration with the theme.
The only thing I can i think of is creating sticky posts and having ads displayed inside them.
Could you tell me if the filtering function permit to filter by post type ?
You are able to filter posts by using anything.
Each post has a setting that allows you to assign filter variables.
You can then use the navigation to filter those variables.
So, if I create “movie” post type, I will be able to mix the post type with all other and filter them by adding new element in the menu ?
There are two ways you could do it.
1.) when you create the post you can add a “movie” filter to the post and any other posts. You can then filter using that.
2.) OR you can create a movie category and add all your movie posts into that category and then filter the categories.
Thanks for your answer. I can’t do that because I already have some post type created. I really need to be able to filter by post type and after that by taxonomy. Are you planing to make this possible ?
Any idea ? When you resquest database with ajax cilicing on menu item, what is the priority : the filter or the post type ?
I’m not sure if I understand what you are asking.
If you can send me your email address, I will send you some screenshots of the settings in the dashboard with some explanations.
This should help you understand how it works.
Thanks. coulon . guillaume (a) gmail . com
Hi, sorry I’ve been caught up with a few other things. I’ll be sending you screenshots shortly.
Could you send me the screenshot please ?
I had already sent you an email with the screenshots.
Can you do a quick search. If not, I will send them again.
I’ve already search before posting, and I’ve just search again, but nothing on “coulon . guillaume (a) gmail . com”
I’ve sent the email again.
If you haven’t received it, please send me an email via my profile and I will reply back with the screenshots.
Hi! I have same issue with rregles..
how to set Settings -> Reading Blog pages to -1?
where is Tools -> Import?
Please email me your wordpress details and I will set everything up for you.
Hi – do you have a definitive date when the next update will be released? Looking forward to having a search function, widgets, and infinite scroll.
btw – Great customer support!
I have my colleague who is working on the update. He has run into a few problems so we aren’t sure of an exact date but we are trying to bring it out as quick as possible.
Thank you for your patience.
Hello, I have the same problem like fejlingHi:
‘Blog or Portfolio pages are not displaying, just getting a spinning loading icon in the middle of the screen. Had to install via FTP so not sure if that’s caused the issue?’\
Could you help me please?
Make sure you go into the Options panel and click “Save”. This will register the default settings. Also make sure that you are entering the data correctly in Google Maps / Analytics.
If you are still having trouble, please email me your wordpress details and I will look into it right away.
Great, it works!
Thanks for instantly feedback!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $18.50
Unlimited graphic downloads & digital courses. Only $29/month
22,000+ templates & 1,000+ courses
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work