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Reviews for Superba: Media-centric Photography WordPress Theme

Reviews for Superba: Media-centric Photography WordPress Theme

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Well Documented

46 Reviews

for Customer Support

Both the theme design and the support are amazing! Thanks a lot for your competent work and specially for your patience.

I have had nothing but problems with this theme. It's a shame because I do think it's pretty. But, it just won't work, just breaks. I finally decided to just delete and use a different one.

for Design Quality

I've had this theme for awhile now and am quite happy with it. Easy to work with and it looks great.

for Design Quality

Perfect theme that is simple and looks fantastic on mobile devices. Support was also amazing, quick responses and helped every issue we had.

for Bugs

Poor coding, crashed with Wordpress update 4.5.1, very expensive and late support, first purchase of THB Themes product would not buy from them again.

Author response

Hi there,

thanks for your feedback. Unfortunately we couldn't find support requests by you nor on our support platform, although you're registered there, nor in our email inbox. The only message we got for you is a comment on the item's page here on ThemeForest, posted about at the same time of your rating.

The theme has been reviewed and validated by the Envato team to be in compliance with the Envato quality standards. Can you please argument what do you mean with "poor coding"? We're happy to help and explain how we did things.

Concerning the support being under a pay wall now (you can read more here https://help.market.envato.com/hc/en-us/articles/205923460), the price is set by Envato, not the author. Also, if you don't consider the support price fair, you have up to six months to renew your support with a discount.

Also, keep in mind that the theme will receive updates and fixes also if your support license is expired.

We'd ask you to revise your rating, since some of the issues you're reporting aren't ours.

For possibly theme-related issues, we'd like to know more about the errors you got, so that we can take a look at the situation and come up with a solution for you, so get in contact with us through our contact forum here on ThemeForest.

Regards

by JC - United States 6 years ago

for Design Quality

by ÉG - Canada 6 years ago

for Design Quality

by PM - Spain 6 years ago

for Customer Support

by DS - United Kingdom 6 years ago

for Design Quality

by BP - United States 6 years ago

by JM - Croatia 6 years ago

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