109 comments found.
Is it a common issue for fullscreen video on the main page to show a black screen on certain resolutions? On a 4K display it loads OK but on laptop screens it shows a black screen. If scroll down on next page and then up, it works well. Thank you.
Hi there,
Thanks for your patience.
There is no known issue about this, be sure that the theme and all plugins are up-to-date. Videos should be displayed on all screens. Please upload a image fallback for your video and see if it is displayed.
I recommend using self hosted video for video backgrounds.
In previous versions of the theme, videos was not shown on mobile and replaced but the fallback image, but now it should be displayed.
For more help, please post a ticket in the support forum with your website URL and login info. We will get back to you as soon as possible. https://wolfthemes.ticksy.com/Kind regards
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I just updated to Wordpress 6.1.1 and my Home slider won’t appear in fullScreen. Any suggestions?
Hi there,
This will be most likey fixed in the next Slider plugin update.
I will update the theme as soon as a new version of the plugin is released.
Kind regards.
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Hey! Any update about Advanced Slider element? I still cannot see in full Screen in the last update.
Hi there,
Thanks for your patience.
The full screen advanced slider should work fine. Be sure that the parent row is set to full width as well. https://d.pr/i/M8cDHO https://d.pr/i/TxcTKlI hope helps.
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Hello, Was the line 19 issue resolved on version 1.8.4? Since the update our website has been down. Thank you
Hi there,
It has been fixed. Please re-download the theme and re-install it.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/Kind regards
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Hi there,
the new Superflick version 1.8.4 causes a critical error and stops the page running. Here is what wordpress messaged me:
Ein Fehler vom Typ E_ERROR wurde in der Zeile 19 der Datei /mnt/web201/a0/22/5802922/htdocs/cms/wp-content/themes/superflick/inc/wpbpb-post-modules.php verursacht. Fehlermeldung: Uncaught Error: Call to undefined function wolf_core_convert_params_to_vc() in /mnt/web201/a0/22/5802922/htdocs/cms/wp-content/themes/superflick/inc/wpbpb-post-modules.php:19 Stack trace: #0 /mnt/web201/a0/22/5802922/htdocs/cms/wp-content/themes/superflick/inc/core-functions.php(353): include() #1 /mnt/web201/a0/22/5802922/htdocs/cms/wp-content/themes/superflick/inc/framework.php(111): superflick_include(‘inc/wpbpb-post-...’) #2 /mnt/web201/a0/22/5802922/htdocs/cms/wp-includes/class-wp-hook.php(308): Superflick_Framework->include_vc_modules(’’) #3 /mnt/web201/a0/22/5802922/htdocs/cms/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #4 /mnt/web201/a0/22/5802922/htdocs/cms/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #5 /mnt/web201/a0/22/5802922/htdocs/cms/wp-settings.php(617): do_action(‘init’) #6 /mnt/web201/a0/22/5802922/htdocs/cms/wp-config.php(104): require_once(’/mnt/web201/a0/...’) #7 /mnt/web201/a0/22/5802922/htdocs/cms/wp-load.php(50): require_once(’/mnt/web201/a0/...’) #8 /mnt/web201/a0/22/5802922/htdocs/cms/wp-admin/admin.php(34): require_once(’/mnt/web201/a0/...’) #9 /mnt/web201/a0/22/5802922/htdocs/cms/wp-admin/index.php(10): require_once(’/mnt/web201/a0/...’) #10 {main} thrown Maybe this helps to fix that in the next version. Until then version 1.8.2 works perfectly.
Best regards
Sebastian
Hi there,
The update is on the way with the fix. It will be available in a couple of hours.
Kind regards.
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Hello my friend!
Thank you for your support
I had three questions about the animation panel template.
This is my main site that I made it now : https://career.barogo.com/
////////////////// Q1. Animation panel template interaction //////////////////
my animation panel that I want to use : https://career.barogo.com/home/
I want to use this animation panel interaction for an Intro page (video page) my main site(https://career.barogo.com/).
////////////////// Q2. Modal interaction //////////////////
And Now I’m using a jquery modal. When I use a jquery modal in your theme and click this modal, an entire pages moves scroll down automatically.
[jquery that I used] https://cdnjs.cloudflare.com/ajax/libs/jquery-modal/0.9.1/jquery.modal.min.jsActually I don’t have problem this jquery modal without another sites. I think some script actives by force. You can show this issue when you click semi-transpaternt red and yellow box upper site link. Can you check a second section on this site? (https://career.barogo.com/)
////////////////// Q3. GNB ID Link //////////////////
I want to make scroll automatically when I click some GNB menu. I know your preview site working very well… But when I using your animation panel It didn’t work. How can I solved?
This is Q3 isuue pate https://career.barogo.com/home/
If you want to my Wordpress account info, I can send this to email
Thank you
Hi there,
Please post a ticket in the support forum with screenshots, your website URL, and temporary login access.
We will be happy to help you as soon as possible. https://wolfthemes.ticksy.com/Kind regards.
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Can I control the pagination interaction in this theme? We want to make the interaction of the next slide a bit faster when scrolling.
And then, my friend We don’t want a hamburger menu in this theme. We want a normal header that text and clicking to jump to another section.
Thank you and respect.
Hi there,
You can set the animation speed in the page option, below the text editor.
And yes, you can use a one-page menu with or without the dots navigation.
I hope it helps.
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thx my friend.
Hello, my friend I want to buy your theme.
We are going to use this theme. https://preview.wolfthemes.live/superflick/home/animated-panels/I wonder if it’s possible to custom put a gallery view layout on the last slide by this theme.
I’m curious let me know thank you
Hi there,
Thanks for your interest!
Yes, you can put any content in the panels.
I hope it helps.
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Disregard previous communication. Somehow the data kicked in. I’d recommend a progress bar as it took a significantly long time.
Thanks for your feedback. Glad it worked!
All the best with your project.
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Hello! Do you provide also a full customization service? installation, and adapt to an old website layout? Best regards!
Hi there,
Yes, this is something I can do.
Please contact me at contact@wolfthemes.com with all the details and I will get back to you with a quote.
Kind regards.
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Perfect, thank you!
Hi, my site was working fine and suddenly the Wolf WPBakery Page Builder Extension stopped working. I get this message after putting my license: “Something went wrong. It way be due to a temporary Envato API outage. Please try again in a few minutes.”. I’ve already tried several times during the day. I updated the theme, wp bakery and the extension version just in case and the same issues is still happening.
Hi there,
You must activate the page builder extension using your theme purchase code in the Appearance > About the theme > license tab.
If it doesn’t work normaly, it is usually due to a server security settings.
Your website needs to be able to remotely access the https://api.wolfthemes.com domain to check the validity of your purchase code.
A few users have reported that for security reasons, some hoster may have restricted their server to communicate with external domains.
Please ask your hosting service provider to whitelist the https://api.wolfthemes.com domain so your purchase can be verified.
I hope it helps.
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Great theme, many possibilities for customization and easy to use. But since the updates (Wordpress 5.9, WP Bakery 6.8, Superflick 1.7.5) we have a bug in our Row settings / Style / Background Image + color : we can not rearrange images order by drag and drop anymore. We hope for a quick update to correct that !
Hi there,
This issue is related to the WPBakery page builder plugin itself: https://d.pr/i/aXI8We Once the issue is fixed, the theme will be updated with the latest version of the plugin. The temporary solution is to switch to classic text mode and re-order the image IDs manually: https://d.pr/i/Uu1O6mI hope it helps.
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Thanks for the quick answer, let’s hope they will act fast ! And thanks for this great theme.
Hi there,
could you provide the latest version of WP Bakery (6.8.0) & Revolution Slider (6.5.12) please ? Or is there a link to download it from wolfthemes homepage directly in the future ? Thanks a lot.
Best
Sebastian
Hi there,
The 6.8.0 version just has been released and need to be tested with the theme first and will be included in the next theme version very soon. (early january)
More info about bundled plugins here: https://wolfthemes.ticksy.com/article/12629/
I hope it helps.
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Unfortunately, I need to request a refund for this theme and go with another. The support is very minimal and sporadic. I have attached images to support the glitches and there has been no response in days. I asked early on was this theme still being supported. I provided the login details as requested under the guise of support going in to identify why post come up as a black screen. How to access and edit certain areas. I would not recommend this theme. It is very attractive but it does not operate as advertised. Many glitches. and obviously the owners have moved on. Purchased nearly 20 days ago and still can’t launch the site.
Hi there,
Superflick is still actively maintained.
Anyway, If you’re not satisfied with my theme, you can request a refund to Envato here: https://themeforest.net/refund_requests/newI hope it helps.
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It’s the support. You are marking the support request fixed, yet nothings change. I then resent you the screenshots and still you k eep saying the issue is fixed when the landing page continues to say . Why are you doing this. I have wasted many hours and days since Dec 2 trying to customized this theme that I can’t get back.. It normally only takes a couple to three days. This is your response? No consideration for my time and energy. No concern for support that from the start you did none of the things you said you would do to rectify this issue. Would have though it would have been simpler to show some integrity and stand behind your product.
Sorry that you feel this way. I would like to help you quickly if possible. What’s your ticket number?
hello, I just installed the superflick and wp is saying it is not compatible with my version of php. What is the version this theme is compatible with? my php version on my host is 7.3.11 . thank you
Hi there,
You must have at least PHP 7.4 installed to run WordPress with and the theme smoothly.
https://wolfthemes.ticksy.com/article/11651/I hope it helps.
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I purchased this them for the opening page on the demo with the movie popcorn and tickets. Cant find that page anywhere though it is the home page in the demo. Please advise. Also the slider import is empty. Repeatedly says no plugins are there. Is this page active. Comments a pretty aged and I’m hoping this theme has not been phased out.Advance thanks
Hi there,
The main page in titled “Landing”.
To import the demo sliders, you must downlload the demo and extract the zip files: https://doc.wolfthemes.com/theme/superflick/#importslidersThe theme is maintained and updated regularly so it works smoothly.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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Hello, I am wondering if you have a Black Friday sale? I am looking for a new theme on sale for Black Friday. Thanks.
Hi there,
There are 3 themes on sale in the portfolio at the moment. Nµ, Herion and Decibel https://wlfthm.es/tfI hope it helps
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Hi there, I had two questions before purchasing please:
1. Do you perhaps provide demo logins for a client to get a feel for the admin area and interface for authoring pages?
2. I see a query two years back about using Elementor – is it perhaps possible to use that instead of whichever page builder is used (my client is most comfortable with Elementor)
Thanks for your help!
Hi there,
There is no admin access for demo purpose. Superflick is built for WPBakery Page Builder and not yet compatible with Elementor.
I hope it helps.
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I sent 2 requests to the support to get the sliders import demo file (missing in the main zip) and no answer
any chance to have an answer please?
Hi there,
Here is how to import the demo sliders: https://doc.wolfthemes.com/theme/superflick/#importslidersI hope it helps.
Hello, on each page that contains a menu, when I scroll up I see a portion of a background image from a demo (the photo inside a movie theater). How do I remove this background demo image? I’ve deleted the image from the gallery but it still shows up. Thanks.
Hi there,
Please check the cusotimzer navigation tab. you should be able to change or remove the abckground there,
I hope it helps.
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Thank you very much, appreciate your time my friend!
you’re welcome
Hi, I don’t understand where I can import or set exactly this demo:
https://preview.wolfthemes.live/superflick/home/minimal-vfolio/I import all but is very different from Vfolio.
Thank you.
Hi there,
Here is some information about importing the demo content https://wolfthemes.ticksy.com/article/11680/ https://wolfthemes.ticksy.com/article/11656/ If you have trouble importing the demo content using the one-click demo importer plugin, I recommend using WordPress-Importer v2 plugin. It works fine even for hosts with low server settings. To use this plugin instead of the default importer plugin, deactivate “WordPress Importer” and install and activate this one instead. https://github.com/humanmade/WordPress-Importer https://wolfthemes.ticksy.com/article/11656/ For more help, please post a ticket in the support forum. We will reply as soon as possible. https://wolfthemes.ticksy.com/Please note that we provide installation services:http://wolfthemes.com/services
All the best.
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Thank you but you don’t understand my question. I would like to know how I can find the download of “vfolio” demo:
https://preview.wolfthemes.live/superflick/home/minimal-vfolio/Simply I want to import directly like it appears on this page. The demo importer plugin work well, but the final layout after importing is different and I don’t find the way to select “VFOLIO” style. How I can do it? Thank you.
https://preview.wolfthemes.live/superflick/landing/#home-pagesHere you show a lot of home page layouts but where I could download it? I’m very confused.
When you download the demo content, you download every homepage examples.
You can choose the page you want to use as your home page as explained here: https://docs.wolfthemes.com/documentation/theme/superflick/#home For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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Perfect!!! Thank you very much