This author's response time can be up to 1 business day.
Is this theme even sold here? The demo seems to be down for over a week now ..
Thank you very much for interest in our theme and so sorry for all inconveniences from us.
We have changed new demo link for this theme. Please refresh your browser and check again.
Here is our demo :http://demo.wpthemego.com/themes/sw_supershop/intro/
If you have any question for our theme, please let me know here. We will support you.
Docs & FAQs .
Official Support .
Your support seams to be down too – cannot submit a ticket. How do I get in touch???
Thank you very much for reply.
To create a ticket, you can go to the http://support.ytcvn.com/login.php and create an account on it. After that, please login and create a ticket on it. Our supporter will check and help you.
If you have problem with our ticket system, please contact us via email : email@example.com. We will support you there.
Hello, whatever Color Scheme I choose for the theme, the theme showed on the mobile phone is always with the default color..Scheme,would you check it?.
Thank you very much for purchasing Supershop theme.
About this problem, please provide us information of your site via our support system (http://support.ytcvn.com/login.php). Our supporter will check and support you.
I just created a ticket (for the second time), but it doesn’t even state the ticket number it just says thank you, a ticket has been opened. I don’t even receive an email about the ticket or an URL where I can check the ticket.
Could you please forward both ticket content (or URL to check for the answers) at the email I have indicated in the tickets?
Thank you very much for contacting us.
It seems to have some problems with your email, so you could not receive our replies. Please contact us via email firstname.lastname@example.org. We will check and support you there.
Thank you. I sent you an email yesterday, can you confirm you received it ?
Thank you very much for your reply and so sorry for not replying you. We have just came back from the weekend.
I checked and see that our supporter replied you in the email. Please refresh your browser and check it again.
As I said, i have no ticket ID on my email so I cannot follow the ticket (no way to check it). But i did got your email stating that you will release an update soon (but didn’t specified a date.. ).
Hope to hear back from you with a deadline (or a rough estimate date).
If you have problem with our help center, please contact us via email email@example.com. We will support you there.
I did contacted you via email, asking for a rough estimate time but I never got a response from you. Could you please check the emails and let me know when do you have intentions to release the version with the bug fix?
Thank you for your comment and so sorry for this late reply. We missed your comment.
Actually if there is any email to our inbox, we check and make sure to reply all of them. If you got problem with email, you can send to firstname.lastname@example.org then I will forward it to our technical support.
Thank you for the reply and the update on the theme and the swatches, however there are still few bugs (but yet, it is a great move that you built the swatches as separate plugin rather than integrated in the theme). For instance, I can’t chose between label and color or image, and the image button doesn’t open the media dialog to chose or upload an image. But at least now I can disable the swatches plugin and use a third party plugin.
Thank you very much for your feedback.
We checked on our package and do not see this problem. Could you provide us information of your site via email? We will check and give you an answer. If there is problem from our theme, we will update it in the new version of this theme.
is this theme compatible with Dokan or WC Multi-vendor ?
Thank you so much for your interest in our theme.
Currently this theme does not support Dokan or WC Multi-vendor.
You can refer to BosMarket, eMarket, Revo, OneMall, Siezz, Victo, HiStore for this feature.
Hello friend, I suggest your improve the look of the cart page.There is no product image in the cart list table. If you do this, your template would be buy and use.
Thank you so much for your comment.
You can send your idea to our Official Support then our technical can check and help you.
If it’s okay, we can add to update feature list in the next versions.
background-image: url(http://wp.smartaddons.com/themes/sw_supershop/wp-content/uploads/2016/02/bn-index6-v10.jpg?id=1688) !important;
THIS FILE IS DISTURBING MY SECURE BADGE. WHERE IS THIS FILE LOCATED?
To change it, please open your homepage => click on edit with WP Bakery Page Builder => Hover on the element which include this image => click on edit row (http://prntscr.com/itcaoa) => Design options tab => then you can remove it and add new background image for this row(http://prntscr.com/itcbav).
wordpress is already in version 4.9.6 and supershop is still in version 3.8, some plugins are no longer compatible with the supershop version.
Do you have any forecasts for updating the supershop theme?
The latest version of Suppershop theme was released on Mar-08-2018. And it already is compatible with WordPress 4.9.4 .
Now, our developer are checking it on WordPress 4.9.6 and WooCommerce 3.4.2 . After finish, we will try to release a new version for this theme as soon as possible. Please wait.
I want to know how to adjust the theme settings. To login with FaceBook and Google
We are still waiting for your reaction on the problems we have with installing the WPML plugin. In addition, we support having an information allowing us to define the connection via facebook login and google +.
Thanks for your comment and so sorry for this late reply.
Please create a ticket at our Official Support in the WordPress Platform area and provide us more information.
Our technical will check and help you.
Your technical service is really slow and boring, it does not give you the desire to work on this theme. In addition our company makes e commerce
So sorry for any inconvenience.
Actually we have lots of tickets every day. Therefore, it takes time to solve all of ticket.
Or if it’s urgent, you can send us an email via email@example.com and provide us detail info. It will be easier for us to check and help you.
Please update the theme
Please include mobile layout too.
So sorry for missing your previous comment.
About the cart page, we check and noted it in the update list. We will release it here when there is new version.
I purchased this theme 2 years ago. I am getting regular updates. Checking the demo version here and my live site I observe an issue. In full width product page, image title and captions are override by product name. Maybe this issue arrise after major Wordpress/Woocommerce updates. Kindly help in the regard.
Check the URL – http://rudrakshguru.com/new/buy/13-mukhi-rudraksha-mala-109-beads-2/
Thank you very muc for contacting us. However, we haven’t got clear about your problem. Please provide us some screenshots about this problem. It will easier for us to check and support you.
Category page only shows 10 sub categories.
Check the category page name “Rudraksha” -> “http://rudrakshguru.com/new/product-category/rudraksha/”
It does not show the sub category by the name “RUDRAKSHA SPIRITUAL JAPA MALAS”.
You can check this sub category is the part of ‘Rudraksha’ – > “http://rudrakshguru.com/new/product-category/rudraksha/rudraksha-spiritual-japa-malas/”.
Kindly fix the issue.
Thank you so much for your message.
For this issue, please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/
After that, it will be easier for our technical supporter to check and help you.
Docs & FAQs .
Forum Support .
Unable to install
The link you followed has expired.
Thank you very much for contacting us. However, we haven’t got clear about your question. Please tell us more detail about it and provide us some screenshots. It will easier for us to check and support you.
We have problems installing. Unable to install the problem from the file.
Please create a ticket at our support system at http://support.ytcvn.com/index.php or email us via firstname.lastname@example.org and provide us with your site, admin account and screenshot about the issue.
After checking, it will be much easier and faster for our supporter to help you.
please sir, how do i remove the default login to replace it with my own url thanks
Firstly I notice that you have not purchased this theme. There is no purchased badge near your username.
If you do, and there is any difficulty, please create a ticket and send us your site’s info and issue at the Ticket System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
Docs & FAQs .
Ticket Support .
I’ve installed the templet but it is not like it’s demo and there aren’t some of the pages like the examples, blogs, menus, headers and layout.
there aren’t some of the pages and some the others are defective
Thank you very much for purchasing our theme.
About this problem, please provide us your site info via our support center(https://support.wpthemego.com). We need to check your site first, then will give you an answer.
Docs & FAQs .
Official Support .
Hello. I use the SW_Supershop theme in Wordpress. I want to create a menu with 3 attachment levels, but I can ‘t. Level 3 is simply not displayed on the site, although I added it in the admin panel. How do I solve this problem? Thank you in advance.
Yes, now our theme is only to show 3 levels for menu. If you want to show more, please provide us your purchase code and FTP info via our support system. Our supporter will check and give you a solution for this problem.
Docs & FAQs .
Ticket Support .
How do I send a purchase code through the support system? Drop the link
Thank you very much for your reply.
To create a ticket on our support system, please go to the https://support.wpthemego.com and create a new account on it. After that, please click on the create a new ticket and choose department: Themeforest. Then you can see the purchase code parameter.
i try to install Plugins SW Woo Swatches, but always come out with this error ” Download failed. A valid URL was not provided. “
Please help me.
To solve this problem, please go to the wp-content/themes/sw-supershop/lib => then open the plugin-requirement.php file => then add .zip in the ‘source’ => get_template_directory() . ’/lib/plugins/sw_wooswatches’, like this screenshot(https://prnt.sc/td75by).
I also noted and will recommend to our developer to fix this problem in the next version of this theme.
Hello, How can I upload Supershop – Responsive WooCommerce Shopping WordPress Theme (6+ Homepage Layouts Ready) to Wordpress?
Please refer to this guide: https://wpthemego.com/document/supershop/#install
If you still get the problem, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will check and help you soon.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
This item is licensed 100% GPL.
Price is in US dollars and excludes tax
Power Elite Author
Deliver better projects faster. Web, design & video assets
Unlimited downloads, from $16.50/month
Effortless design and video. Made online by you.
Smart templates ready for any skill level.
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work