Author response

Hello,

We are so sorry for all incovenience you got from our side.

First, our Supershop hasn't have mobile layout version. On this theme, we only support responsive mode to show on mobile devices.

Second, we checked our support system by your name and don't see any of your tickets on it. So, we can't check and giving you an answer right now.

To easier for us to check and support you, please provide us your site info include admin account via our support system. Our supporter will check and support you.

Best regards

Author response

Hello,

Thank you so much for your rate and comment and so sorry for any inconvenience caused by us.

To improve the theme performance, you can use the WP Fastest Cache plugin in your site.
About our theme, we planed to update the theme core and our developer has been doing this. We expect to release it soon.

Thanks,

Author response

Thanks so much for your rate and comment :)

Author response

Hello,

Thanks for taking time to share with us. We regret that you had a bad experience like that.

After having your feedback, we have immediately checked our support system and we have not seen any ticket from you. Thus, if you don’t mind, you could submit a ticket at http://support.ytcvn.com, and let us help you with the issues you faced. Please don’t hesitate to give us some reasons why this theme does not meet your expectations. We really appreciate what you want to share with us.

Our support team is always ready to assist you with any possible issues, queries or questions. After you receive technical support, we hope you can change your rating.
Thank you.