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Question before purchase
1) Have you added a member space on the plugin
I’m talking about a customized login page,
personalized profile page,
page customized disconnection, etc …
or install a plugin? which
3) Does your template have a page construction?
Thanks for your message.
1) The login/registration/account pages are provided by the bbPress plugin that has native support in the theme.
2) Unfortunately I can’t give an assurance of compatibility as we haven’t tested our theme with that particular plugin.
3) This theme doesn’t include a page builder
Hope that helps, let me know if you have an other questions.
Pre-Sales Question if I may…
I’m looking for simple ticket help-desk that is also responsive re; mobile devices, where a visitor can do a search prior to being able to submit a private question.
As an example, they do a search and only IF they cannot see an answer that covers their query in a FAQ will only then be able to submit a ticket.
With so many scripts out there, its a little difficult to decide which would suit my needs. Be awesome if it could also have a ‘live chat’ feature!
Hope that made sense.
Can you offer any guidance on this please?
Unfortunately this theme doesn’t have the features you’re requesting. There’s no ticket creation or management as this theme focuses on knowledge base and forum support,
Have the theme, its running great. Not in coverage for support but have a question… I get the message
Fatal error: Call to undefined function of_get_option() in /home/namehere/public_html/website.here/wp-content/themes/supportdesk/functions.php on line 214
when I go to Dashboard – Appearance – Customise
Is this a theme issue or is it due to a plugin or something I might have done?
Thanks for your message. Please update to the latest version (v1.0.17) which should fix your issue.
Hope that helps
Thanks for the reply, and suggestion.
It worked like a charm, just two little things happened… minor panic attack… but calmed down before overreacting…
Appearance – widgets – homepage sidebar – this moved into the footer widget, but I found it and dragged it back to the homepage sidebar
Appearence – widgets – homepage widgets – the two widgets moved to the BBPress sidebar but I found them and dragged them back to the homepage widgets
Apart from that…. went fine.
Really appreciated you following up.
Thanks for your reply. Glad the update fixed the issue for you. We’ve not had any reports of issues with the upgrade, I’ve made a note to look into this.
Hi, could you please tell me if it can have a Videos tutorials section?
Thanks for your message. Unfortunately there’s no video tutorial section available in this theme.
Hope that helps, let me know if you have any other questions.
I have issues with this theme too. After install it looks nothing like preview or demo. Fix or refund
Why do I have to go digging around to make it look like demo
Happy new year! Could you please submit a support request via https://herothemes.com/support/ so one of the team can assist?
I am unable to login to that website to submit.
We’ve got your support request and I believe one of the team is assisting. Please update us via the support email should you need anything else.
Hi team, I want to include your template for the product which we going to be sold for our customer. Is it ok that we will do this?
Thanks for your message. For license related questions, Envato are best placed to advise: https://help.market.envato.com/hc/en-us
Just to say hello! Hope you are well Chris?
I bought your WP template(SupportDesk – A Responsive Helpdesk Theme), but when I installed it, there was nothing on the template page!Did I make the mistake, or did you have a problem with your code package?
Thanks for purchasing a Hero Theme. Support is provided via https://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.
FYI, there was an issue for me to change sidebar settings in theme options. Solution: /themes/supportdesk/framework/admin/options-sanitize.php line 47, change `$output = ’’` to `$output = array()` it will fix the ‘PHP Warning: Illegal string offset ‘date’‘
Other than that, the theme is good.
Thanks for your message and letting us know. I’ve made a note for the team to investigate the issue.
Don’t hesitate to get in contact if you need anything.
Hi, I have studiopress genesis theme will this works well with the plugin? Thanks
Thanks for your message. This is a WordPress theme, not a plugin.
Hope that helps,
My support also ended but just a uick question:
I cannot customize the theme anymore it gives http error 500.
I tried to export my knowledgebase articles and import to a different blog and it gives an error.
At the moment I only need the articles because my supportdesk project has ended but I need to use thr articles for another internal learning & tutorial proejct.
What is your suggestion?
Umit (the site url is tips.dragoman.ist
We don’t have enough information to be able to provide any guidance at this stage. Support is provided via https://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.
I bought your theme at Envato Market and purchased errors would have had the plugin called Heroic Knowledge Base which was wrong, I thought it was more expensive but I paid $ 83.50. Is there an opportunity to get a coupon with you so I can buy that theme there ??? Below you can see my purchase from envato market:
Thanks for your message. We’ve got your email, one of the team will reply to you soon. Please update us there if you need anything else.
Hello the subject has some imported from the xml example that you provide, I just installed but I can not find it with a wordpress plugin but it does not load the same as the default example.
In contact I get this:
[contact-form-7 id = “240” title = “Contact Form”]
What do I have to do.
Thanks for your message and support request. I believe one of the team has already answered you. If you need anything else don’t hesitate to update us via your support email.
Hi, would be great if you could update the button font color to be !important white. The red font on red button looks weird (https://demo.herothemes.com/supportdesk/shortcodes/)
Thanks for letting us know, don’t hesitate to get in touch with the support team if you need anything.
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