HeroThemes

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426 comments found.

Hi! A pre-sales question: can I build with your plugin my own help desk services for companies, who want to offer a help desk service for their customers? Even with additional plugins? Thanks!

Hi there,

Thanks for your message. Just to clarify, this is a theme, not a plugin. I would recommend contacting Envato to ensure that you’re able to do what you intend under the license provided.

Kind Regards,

Chris

Presale question, can you charge customers for getting support??

Hi there,

Thanks for your message. Unfortunately it isn’t a feature of the theme.

​Let me know if I can help you with any other questions.

Kind Regards,

Chris

Hello,

Question before purchase

1) Have you added a member space on the plugin I’m talking about a customized login page, personalized profile page, page customized disconnection, etc …

or install a plugin? which

2) Is your template compatible with the plugin here? https://codecanyon.net/item/totaldesk/20502693

3) Does your template have a page construction?

Thank you

Hi there,

Thanks for your message.

1) The login/registration/account pages are provided by the bbPress plugin that has native support in the theme.

2) Unfortunately I can’t give an assurance of compatibility as we haven’t tested our theme with that particular plugin.

3) This theme doesn’t include a page builder

Hope that helps, let me know if you have an other questions.

Kind Regards,

Chris

Hi,

Pre-Sales Question if I may…

I’m looking for simple ticket help-desk that is also responsive re; mobile devices, where a visitor can do a search prior to being able to submit a private question.

As an example, they do a search and only IF they cannot see an answer that covers their query in a FAQ will only then be able to submit a ticket.

With so many scripts out there, its a little difficult to decide which would suit my needs. Be awesome if it could also have a ‘live chat’ feature!

Hope that made sense.

Can you offer any guidance on this please?

Many Thanks

Hi there,

Thanks for your message.

Unfortunately this theme doesn’t have the features you’re requesting. There’s no ticket creation or management as this theme focuses on knowledge base and forum support,

Kind Regards,

Chris

robbertl

robbertl Purchased

Hi,

Have the theme, its running great. Not in coverage for support but have a question… I get the message

Fatal error: Call to undefined function of_get_option() in /home/namehere/public_html/website.here/wp-content/themes/supportdesk/functions.php on line 214

when I go to Dashboard – Appearance – Customise

Is this a theme issue or is it due to a plugin or something I might have done?

Hi there,

Thanks for your message. Please update to the latest version (v1.0.17) which should fix your issue.

Hope that helps

Kind Regards,

Chris

robbertl

robbertl Purchased

Hello Chris

Thanks for the reply, and suggestion.

It worked like a charm, just two little things happened… minor panic attack… but calmed down before overreacting…

Appearance – widgets – homepage sidebar – this moved into the footer widget, but I found it and dragged it back to the homepage sidebar

Appearence – widgets – homepage widgets – the two widgets moved to the BBPress sidebar but I found them and dragged them back to the homepage widgets

Apart from that…. went fine.

Really appreciated you following up.

Hi there,

Thanks for your reply. Glad the update fixed the issue for you. We’ve not had any reports of issues with the upgrade, I’ve made a note to look into this.

Kind Regards,

Chris

Hi, could you please tell me if it can have a Videos tutorials section? Thanks

Hi there,

Thanks for your message. Unfortunately there’s no video tutorial section available in this theme.

Hope that helps, let me know if you have any other questions.

Kind Regards,

Chris

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