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Hi Chris – in the theme, is the knowledgebase and BBforums integrated? EG, can I post a forum article link as a knowledge base and when someone logs a question in the forum, can that also look for potential solutions in the knowledgebase (and maybe visa versa)
Does it offer auto suggestions across the two?
Thanks for your message and email. We’ll get back to you directly via email soon.
All the best,
Is there a shortcode to list knowledge base articles from a certain category?
Thanks for your message. There isn’t a shortcode like what you’re requesting built into the theme. If you need anything else don’t hesitate to get in contact with the support team here: http://herothemes.com/support/
I am interested in your SupportDesk theme, but I have a question before buying. It is really important for me that the theme can handle attachments (listed in a neat manner)
Does the theme support this? I have not seen anything in the Live Demo. Can you please send me a link where I can check out how the theme handles attachments? (PDF, ZIP, XLS, etc…)
Thanks for your message. Unfortunately this theme doesn’t have attachment functionality. Our newer themes do: HelpGuru & KnowAll.
Let me know if you have any other questions.
Thats too bad. How much work is it to implement that (for an external developer)?
1 hour? 10 hours? ...?
Unfortunately not something I’d be able to comment on as it depends on a range of factors.
Hello. How to update theme properly?
Thanks for your message. Updating the theme files via FTP by replacing the old files with the new ones is the easiest way.
If you run into any issues don’t hesitate to contact our support team via: http://herothemes.com/support/
I am really interested in your theme, wanted to ask does this include a envato purchase code verifier before signing up for the forum?
Thanks for your message. This theme does not have the functionality you’re requesting unfortunately.
I’m wondering what the shortcodes are to add the elements as “Popular Article and Latest News as used in the demo version.
Thanks for your message. The popular articles and latest news areas are created using widgets. Please check the documentation, page 6 for details of how to setup the homepage like the demo.
If you need any further assistance don’t hesitate to get in contact with our support team: http://herothemes.com/support/
How to access admin site for this demo?
Thanks for your message. Unfortunately we’re not able to provide an admin demo, however we’re happy to answer any queries.
Hi presales question, what is the difference in between you, support desk, helpguru and knowhow theme, i am confused…........ i want to buy very fast
when you will bring know all theme to themeforest platform….............
Thanks for your message. We have an overview of the difference between our products here: http://herothemes.com/support/knowledge-base/what-are-the-differences-between-the-knowledge-base-themes/
We’re happy to answer any questions you have, simply send us an email here: http://herothemes.com/contact/
But when we can expect to launch your knowall theme on themeforest. we are always open to buy from this marketplace. So kindly let me know
Our KnowAll Knowledge Base Theme is exclusively available on HeroThemes .
I just bought this theme.
I am trying to login to your site using my item purchase code but it is saying that security token is invalid or i am already logged in.
Thanks for your message. Would you be able to send a message via our contact form with your purchase code and we’ll look into what’s going wrong for you.
Hello, I´v loved your theme, it´s perfect for my project.
But I couldn´t see one important think. I need work with ticket, do you have any plugin that work well with you theme or do you have add-on to do it?
Thanks for your message. This theme doesn’t come with any ticketing features and unfortunately I’m not aware of which ones are compatible.
hello, how to configure knowledegebase article categories wtih polylang?? Is your theme support polylang multilanguage plugin?
Thanks for your message. We don’t officially support
The theme is fully compatible with WPML which is the most popular multi-language plugin for WordPress.
We haven’t tested polylang so can’t assist with plugin unfortunately.
Don’t hesitate to get in contact with the support team if you need any assistance: https://herothemes.com/support/
WordPress 4.6 has been released. Rest assured we’ve tested SupportDesk and it’s 100% compatible so you’re safe to upgrade.
If you need any assistance don’t hesitate to contact our support team: HeroThemes Support
What is the difference between this and the knowHow theme?
Also can you please tell me if the search can search through the forums as well?
Can the News articles be linked to knowledgebase?
Thanks for your message.
// What is the difference between this and the knowHow theme?
Feature wise SupportDesk allows for a separate knowledge base and posts, but KnowHow doesn’t.
// Also can you please tell me if the search can search through the forums as well?
Yes, you can see the live search on the forums here: http://demo.herothemes.com/supportdesk/forums/
// Can the News articles be linked to knowledgebase?
Could you elaborate what you mean?
Let me know if you have any further questions.
is it possible to customize header and footer of this theme ?
Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.
How can I add categories to Forums, like on this page – http://demo.herothemes.com/supportdesk/forums
So I already have a social media website, with member having their own username and password on my website.
can I let member log in the forum with the same username and password?
and if they are already logged in, can the forum detect that this user is already logged in?
Thanks for your message. Unfortunately I can’t answer your questions without further details on your current site. Feel free to email us via https://herothemes.com/contact/ with more details.
Can we disable log in from admin of support desk? so let any member to post an article or concern by just putting in their details (name, email, ect.).
// Let any member to post an article or concern by just putting in their details (name, email, ect.).
It’s not possible with the theme as supplied, you’d need to customize the theme’s functionality to achieve this.
Hope that helps,
Where can the members create a post?
Can I create a Knowledge Base Page with a youtube video imbedded?
Thanks for your message. Yes, you can use WordPress’ oEmbed feature to embed YouTube videos into knowledge base articles.
Don’t hesitate to get in contact with the support team should you need anything else: https://herothemes.com/support/
Is there any way to prevend bots registrations? Maybe you know some good plugin for this.
Thanks for your message. We’ve heard great things about WangGuard: https://en-gb.wordpress.org/plugins/wangguard/
Hi there, I am just looking to see if there is an automatic update – or if I should do it manually? Thanks
Unfortunately there is no automatic update option available. If you need any assistance, don’t hesitate to get in contact with our support team: https://herothemes.com/support/
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