HeroThemes

HeroThemes supports this item

Supported

This author's response time can be up to 1 business day.

426 comments found.

Can you offer us a shortcode to list all articles of a knowledge base category inside an article? any plans? or a solution?

Hi there,

Thanks for for your message. Looks like we’ve got your ticket too so one of the team will answer you there.

Let us know if you need anything else.

Kind Regards,

Chris

Hello, I installed a SSL on my site so I am trying to update the links to https. The logo in Appearance > Customize only does http. See here: https://gyazo.com/8cb6dd0c6a9d34771c67e4359b6bc3d8

It won’t let me change the url, and I have https set in Settings > General.

Hi there,

Could you submit a support request via http://herothemes.com/support/ so we can take a look for you to see what’s going wrong for you?

Thanks

Hello Chris,

would be great, if you can put date on changelog. I’m not able to figure out what changed after my purchase.

~Surjith

Hi Surjith,

Thanks for your message. I’m working on updating the change logs now :)

Thanks

Can the SupportDesk theme show a right sidebar on the Knowledge Base category view page (http://demo.herothemes.com/supportdesk/knowledgebase/) like your HelpGuru them does (http://demo.herothemes.com/helpguru/knowledge-base/)?

Hi there,

Thanks for your message. Yes, SupportDesk can show sidebars on the knowledge base archive, category, tag and single pages.

Let me know if you have any other questions.

Kind Regards,

Chris

Thank you for this new update Chris! Keep up your good work!! :D

Good day, Is it possible for clients to pay for support with this plugin? This would be for a coaching program type setup. Thanks

Hi there,

Thanks for your message. The theme doesn’t have that functionality, you’d need to look at either using a plugin or custom functionality to add it.

Let me know if you have any other questions.

Kind Regards,

Chris

Hi Can your theme support multiple depth forum category? And can we add ticketing plugin and shopping cart plugin to your theme? thks in advance

Hi there,

Thanks for your message. Yes I believe BBPress supports multiple depths of forum category. The theme doesn’t provide any specific compatibility for ticketing or eCommerce plugins, but you shouldn’t have too much trouble integrating them.

If you have any problems, don’t hesitate to get in contact with the support team here: http://herothemes.com/support/

Kind Regards,

Chris

Hi, I try a Buddy press intallation and then removed. Now bbPress is visible in the plugin list, but I can’t see it and pages don’t work anymore. How can I restore visibility on bbPress?

Hi there,

Thanks for your message. We have your support request in our system already. One of the team will get back to you there.

Kind Regards,

Chris

Hi, I try a Buddy press intallation and then removed. Now bbPress is visible in the plugin list, but I can’t see it and pages don’t work anymore. How can I restore visibility on bbPress?

Hi there,

Thanks for your message. We have your support request in our system already. One of the team will get back to you there.

Kind Regards,

Chris

Hi, with Support Desk is it possibile to manage FAQs and Articles translations using WPML? Thanks!

Hi there,

Thanks for your message. Yes, this theme is fully compatible with WPML.

Let me know if you have any other questions.

Kind Regards,

Chris

Hi, love this theme so far. I using it for our support forum.

But I have question: How to enable send an email when have a reply topic or new topic created?

Thanks
PenciDesign

Hi PenciDesign,

BBPress doesn’t have this functionality built-in to it by default but you can use a plugin such as: https://wordpress.org/plugins/bbpress-notify/

For anything else don’t hesitate to get in contact with out support team: http://herothemes.com

Kind Regards,

Chris

Thank you for quick reply. I will check it ;)

How could i put in the demo content?

Hi there,

Thanks for your message.

Importing the demo XML content is simple. Simply follow the instruction here found on the WordPress Codex: https://codex.wordpress.org/Importing_Content#WordPress

If you need anything further support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Kind Regards,

Chris

Yes I have done that but I don’t see the knowledge center… and that is the thing that I need.

Hi there,

Please submit a support request via http://herothemes.com/support/ and one of the team will be more than happy to investigate what’s going wrong for you.

Kind Regards,

Chris

Hey! nice to have a theme like this. But i want to use it for some specif purpose and i dont know if it can be used in that way. Here is my requirement I want to build a support website where different companies will come and register their company with their credentials. And people can come on the website and select the company that they want to talk to and then they post a thread. This notification will go to the company and then they can reply.

Hi there,

Thanks for your message. Out of the box the theme doesn’t fit the requirements you’ve mentioned. You would need to use plugins or custom functionality to do this.

Let me know if you have any other questions.

Kind Regards,

Chris

I am looking to buy this theme. But how does it work? Has ticket system and user monitoring by e-mail? Or just have the publication to help the users?

Hi there,

Thanks for your message. This theme focuses on self-service support (Knowledge Base, FAQs & Community Forums). There’s no functionality for an email/ticket management system.

Let me know if you have any other questions.

Thanks

Is there a way to change the search box from square to rounded corners like you have on your support site?

Kevin

Hi Kevin,

You’d need to modify the CSS adding “border-radius: 99px” to the search input box.

If you need anything else don’t hesitate to get in touch with our support team: http://herothemes.com/support/

Kind Regards,

Chris

Hello, I would like to make a couple of questions about your theme. Firstly, how customizable is the first page? Does it have to follow strictly the format I see in the demo? Can I add some custom content, e.g. a slider, somewhere? And secondly, I guess I can create as many pages as I want like the contact page? Can they have a sidebar? The subheader (with the title & subtitle) and the breadcrumb will be ok for them? Thanks a lot for your time!

Hi there,

Thanks for your message.

You wouldn’t be able to add a slider to the homepage without modifying the theme. The blocks (Knowledge Base, Community Forum, Contact Us) are configurable, and the area below is widgetized.

Yes you can choose the sidebar position for pages (left, right and off).

Let me know if you have any other questions.

Kind Regards,

Chris

Can you install this theme on ZenDesk for me?

Hi there,

This is a WordPress theme, so it can only be installed on WordPress.

Kind Regards,

Chris

PreSale question:

Hello

I’d like to know if this theme check the Envato 6/12 months support feature.

Thanks!

Hi there,

Thanks for your message. Could you clarify what you mean?

Kind Regards,

Chris

Hi,

I am looking for a Help / Support and FAQ theme. which will be added as a subdomain to my existing site. i have seen that you have also another theme Help Guru. what is the major differences between Help Guru and Support Desk ?

Thanks a lot !!

Hi there,

Thanks for your message. We have an article just for you which should answer your question: http://herothemes.com/support/knowledge-base/what-are-the-differences-between-the-knowledge-base-themes/

Let me know if you have any further queries.

Kind Regards,

Chris

by
by
by
by
by
by