This author's response time can be up to 1 business day.
Looks very useful.
Can You leave a comment without registering in the forum section?
Yes, BBPress allows guest posting to forums (it’s an option in the plugin).
I think of buying it for a – “topic” information page.- What do You think, is Support Desk a good theme for that?
The knowledge base aspect of the theme would work really well for topic information. I couldn’t say for sure as I don’t know your plans
Hi there! Nice theme!
What do you use to build a contact form?
The demo uses this plugin: http://wordpress.org/plugins/contact-form-7/
I was curious what plugins does this theme utilize?
The theme includes support for the BBPress plugin: http://bbpress.org/
Everything else is built in (Knowledge Base/FAQs).
I just saw that there was an update – how do I install it?
Simple replace the old theme folder with this one (make a backup first).
Open up a support request if you have any trouble.
Pre-sales enquiry if possible.
I really like the theme, particular the breadcrumb navigation.
I don’t really know much about coding (I’ve got some help to implement our choice) but I wondered if you could answer a couple of questions:
1. Is it possible to not have the Forum option, and in some way replaced by something else?
2. In particular, I see there is an FAQ function – is it possible to replace where it has a Forum, and replace this with FAQ’s, and then have multiple FAQ pages that cover different subjects?
3. Is it possible to have the header (particularly the Knowledge Base link) to be drop-down and link to the categories in the knowledge base section?
Thanks for your help.
1. The forum (BBPress) is completely option. If you don’t install the BBPress plugin, you won’t get the functionality.
2. Not sure what you mean about replace the forum, do you just mean on the menu?
3. The header navigation supports drop downs and you can link to Knowledge Base categories no problem. It uses the WP Menu system which you can read about here: http://codex.wordpress.org/WordPress_Menu_User_Guide
Thanks for the really prompt response. Your replies to 1 and 3 are really helpful.
As for 2, yes all I meant was on the menu/header and on the front page.
What I’d like to do is set up various pages of FAQ’s relating to different subjects, so it would be good if the header could have an FAQ tab, with a drop-down box with links to various FAQ pages. Also, where it says ‘Community Forum’ on the front page of the preview, could this say ‘FAQ’s’ and where it has ‘Recent Forum Activity’ (I’m assuming this is some kind of widget?) could this pick out the recently posted FAQ’s?
Once again, thanks for your help with this. You seem to be really prompt in answering questions and queries on here, which is good to know as a person in my position.
Yup the navigation is completely customizable, the WordPress menu system is very flexible and this theme utilizes it to it’s fullest so adding FAQs to the navigation in the form of drop downs is pretty simple.
Let me know if you have any other questions.
Brilliant, thanks Chris.
I purchased Support Desk for a client and I found your documentation to be most helpful. Also the theme itself is brilliant. I had one problem however. I couldn’t get the search bar to also index pages and faq posts. I think it only works for knowledge base articles. I’m pretty sure I am doing something wrong but if you can help me fix this issue I would greatly appreciate it.
You’re correct the search bar searches the Knowledge Base articles only. You can modify this my changing the live search function in /framework/scripts.php and include other post types (posts, FAQs etc).
thanks for the quick response I figured your theme might be hooking in a method to Root search queries to seperate templates so I added some code in functions.php. This did not work however.
// If FAQ
elseif( $wp_query->is_search && $post_type == 'st_faq')
I’m not sure what to add to scripts.php to fix my issue. Any further advice will be greatly appreciated.
Please submit a support request via my site: http://herothemes.com and I can show you which functions you need to extend.
I have uploaded your latest update and the child theme.
Only one minor problem. At the bottom of the home page my recent posts no longer show the photos/images from the first two posts.
The text links appear, but no images.
Any idea why this might be happening?
No sure why it’s happening without having a look. Please send a support request (http://herothemes.com) with more details and I’ll take a look to see what’s happening for you.
Sorry about that… feel really silly…
For some reason the description under the ‘Custom Blog Widget’ just did not register with me on this occasion.
Thanks for the speedy follow up!
No worries glad you got it sorted
Loving this theme and the functionality. Is there a way to add Article Tags to the tag cloud? If not, any chance you would consider a new tag widget?
KB Article Tags was just added in the last version and I hadn’t considered a tags widget for it, but it’s definitely needed
It’s added to my list for the next version.
Just another question.
Is it possible to add sidebards to the FAQ pages?
Sorry, forgot to ask…
I have created a new FAQ item called ‘total faq’. I have five items under this faq. this successfully appears in the Dashboard – FAQ’s listing.
How do I add this FAQ to the Primary Navigation under the Menu Structure – i.e. Appearance – Menus – Primary Navigation.
When in Appearance > Menus click “Screen Options” in the top right and make sure the checkbox for “FAQs” is selected. Then you should be able to add FAQ pages to the menus from the left side menu.
Thanks for the prompt reply…
About the sidbars… is it possible to add those to the right side of an FAQ page to show recent posts/recent comments?
The theme doesn’t have sidebars for the FAQ built in, but it would be a pretty simple edit to the single-st_faq.php template to add them.
Ready to pull the trigger on buying, but had a quick pre-sales question.
I would be installing this theme onto an existing 300+ post site. Do the existing posts I want in the Knowledge Base need to be put into a category called Knowledge Base, same for News and FAQ?
The Knowledge Base & FAQs use their own custom post type, so you’d need to use a post type converter plugin such as: http://wordpress.org/plugins/post-type-switcher/
Now I found your awesome KnowHow theme also. They seem similar. I am taking my 300 post real estate site and going to rework it. All the posts were originally written as “How to”, information, and answers to questions. The new site is going to be labelled as “real estate answers”.
I know I didn’t give you much info, but in your opinion between the 2 themes, any recommendation which may work better for me?
It’s hard to say without knowing more information. Support Desk has a separate KB and posts section as well as BBPress support (for forums) whereas KnowHow is strictly a Knowledge Base only.
will it support a ticket system?
There isn’t one built in, but you could easily use a plugin.
Any thoughts about supporting or integrating with Bootstrap?
Nothing planned. Out of curiosity what do you think would be gained from integrating Bootstrap?
some of the additional formatting items such as more customizable buttons, button groups, alerts, easier font alignment, etc. Maybe have shortcodes for the scaffolding layouts. Perhaps some of the JS components, like a modal window for registration/login screens or “popovers.”
Noit saying that Support Desk would need it, just curious if it had been given any thought.
Keep up the great work! Loving the theme!
Oh and also Glyph support from Bootstrap, or even just from FontAwesome would be nice. Could possibly extend the homepage block images to use them instead up having to upload images.
It’s probably a bit late in the game to integrate Bootstrap into this theme but it’s food for though
Thanks for getting back to me with your thoughts!
For my homepage, i would like the Knowledge web page. How i can do that? Nothing inside SETTINGS/READING/Static Page.
It’s not currently possible, it’s a bit of a quirk with WordPress. I’ll take a look to see if there’s a workaround that can be implemented in an update.
Thanks Chris, let me know
Hello there, just a quick one (I hope) – how can I change the Open Sans font into another Google Font?
You need to modify the /framework/styles.php file and modify the function that loads to Google Font. You’d then need to modify the style.css file to change the font style to your new font.
Hi there, Super theme to the rescue! I wanted to ask you if you have any experience setting up multiple word press sites on one URL. I would love to have this working in concert with a few other themes i am currently working with. This would help me finish and tidy up fast.
Please advise as I really need a solution to solving my problem and the only one i can find is multiple WP sites on one URL all interconnected. If you could give me a spot of basic assistance to accomplish this I will certainly buy. Kind regards and the theme is fabulous!
You’re basically looking for a WP multisite/network setup:
It’s what I use for the demos. One WP install, multiple sites.
You rock man! If i buy this today, will you help me initially get set up so i understand how to add the sites together? I need a little noob help in this area and then i should be fine! Please advise as I would like to begin asap:-)
Unfortunately I don’t offer any installation services. When it comes to setting up WP Multisite you can’t go from with the guide from Tutsplus.
This is a brilliant theme mate! I’m very excited to purchase this week! Just a couple quick questions prior to purchase.
1. Until now, I have only dealt with HTML/CSS scripts, never wordpress. Does this site work fine with the free accounts on WP, or do I need to upgrade for this theme, and my own URL?
2. Do the knowledge base articles support images, and videos?
3. Is there a way to disable comments on the knowledge base articles?
4. Is the contact form a working form?
Thank you in advance! Cheers on such a brilliant brilliant theme! It is exactly what I have been looking for!!!
1. All premium themes that aren’t sold on WordPress.com need to be used a self hosted version of WordPress. They aren’t compatible with WordPress.com accounts whatsoever.
2. Yup, they support everything a standard WordPress post would.
3. Yes you can just like you would with posts.
4. The demo uses this plugin for the contact form: http://wordpress.org/plugins/contact-form-7/. You are free to use any contact form plugin you wish.
The forum, there does not seem to be a register button? How are visitors supposed to participate in the forums?
BBPress (the forum plugin, which this theme supports) includes widgets for logging in and post templates for setting up registration pages like this: https://dl.dropboxusercontent.com/u/9492525/HT-SD-bbpresslogin.png
Lovely looking theme – just one quick question before payment.
How easy would it be for me to replace the green colour, behind the search bar, with an image?
If you could provide code to drop in you’ve got yourself a buyer.
It’s easy if you know CSS. Support can provide very basic help with this.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $23.50