463 comments found.
Hi – The WordPress included in the theme is severely out of date. The WooCommerce dialog shows there are pages with versions 3.4 through 3.6 and the current version of WooCommerce is 7.1. The last published update was well over 14 months ago. Please consider a refresh of the files as it feels like this theme has been abandoned.
Hello,
Our dev team is working hard at the moment on updating all of our themes. We don’t have ETA when the update will come out, however once it is updated this will be listed in the change log.
To run theme on the latest version of WordPress you can use this plugin. Newer WordPress versions introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
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Hi there, another 3 months past and still no update available. Nowadays we were forced to update due to security flaws. A part of our shop isn’t working anyone and customers are annoyed. Can you please tell me when the update is available?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please contact us through this email, include url of your site, and our support agents will check this and assist you.
If you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
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thanks for the quick replay. we will send an email then.
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Hi People, just wondering when the new update is coming???? Woocommerce likes to know Thanking you Sabine
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when the new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.
If you have any theme-related issues, please we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Hi there, any chance of an update for the theme??? Mine certainly needs it, and I am trying to decide weather to install a new theme, or are you going to update it???? Thanking you Sabine
Hi,
At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
If you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
Newer WordPress versions introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hello… I’ve seen no update for this theme since Septembre 2021…. Compatibilité is stopped to wordpress 5.7.3… Does it compatible with the last version of wordpress ?
Hi there,
The theme will for sure be updated soon as our team is working really hard on updating all our themes at the moment. You can check the theme changelog to see the latest changes.
Thank you for your patience and let us know if you have any additional questions.
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I cannot seem to find a “row stretch” anywhere in WPbakery. My home page (demo content from “BrandHome” is not stretched to full width and looks boxed in. HELP!!!
Hi there,
You can set Content Width to be Full Width in Row Settings here.
If you have further questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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I cannot seem to find a “row stretch” anywhere in WPbakery. My home page (demo content from “BrandHome” is not stretched to full width and looks boxed in. HELP!!!
Hi there,
You can set Content Width to be Full Width in Row Settings here.
If you have further questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Hi, i am having problem on social media links on the top bar and my side area is gone. Can you please point me out to the right direction. Thanks…
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Hi when u are mobile device the cart Icon goes to your site ?
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Hi there, i wanted to know why the mobile view of my imported site looks wrong on mobile. There is a big space between the slider and the first row of content
Hi there,
Since we don’t have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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This is my beginnings, I bought themes Suprema and I was hoping that when I install the theme I will have the same store as it was live. But nothing has changed at all. How to have the same store as I bought and then change all the information.
Hi there,
Thank you for reaching us!
Once you import our demo content you will get all the pages and settings which you can adjust to your needs.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature. On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Hi, I am running into an issue on the products page. if you select any of the tabs (product description, reviews, etc.) and then hit any key on your keyboard like space or ctrl, the content visible in that section just goes completely invisible and all you can see is the background until you click tab title again. then it comes back. It’s really random and we can’t figure out what’s causing it. Thank you
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi, I recently purchased this theme and activated it on woocommerce. However, when i open my website now, I get an error message and my original homepage(designed on elementor) shows. Please help
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hello, How to display product stock status in the single product page?
Hi there,
You can do this for each product, like in the screenshot: http://prntscr.com/178p0eg
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Hi, Yes, i did what it is shown in the screenshot. However it is still not appearing any stock status on the front end of the single product page.
Hi again,
Alright, please send us a mail and include your purchase code and one of our agents will investigate.
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Hi, when just one single payment method is setted, in checkout page you get a blank uncheckable checkbox (see screenshot https://tinyurl.com/yex4vbq6 ) that is confusing for the user. Can you fix it please? Thanks, Francesco.
Hi there,
Alright, please send us a mail and include your purchase code and one of our agents will take a look.
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Hallo Where can i download all the sliders to this theme, i have only 2 in my revslider mapp. Thanks
Hi there,
See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002328637-What-To-Do-If-Your-Sliders-Are-Missing-After-Importing-The-Demo
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we have updated to the latest version of the theme but WooCommerce is complaining about outdated version of overrides
suprema/woocommerce/single-product/add-to-cart/grouped.php version 4.0.0 is out of date. The core version is 4.8.0,
Will you be released a new version soon as I see the theme hasn’t been updated for 7 months?
Hi there,
Regarding WooCommerce, the last version tested with our theme is 4.6.1. You can try using a newer version to see if everything works fine, but if it doesn’t, we suggest to keep using version 4.6.1 until we release an update.
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hallo Help me with the full menu How shall i do that so it´s like the demo Thanks
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hallo I try to submit a request to your helpcenter But i can´t do that becuse my support have Expired And i don´t have the money to pay $50 for one question Sorry Thanks
Hi again,
You can check out our articles regarding creating a header on this link.
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Hi Thanks That make it work, thanks for the link
You’re welcome!
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Hi, Theme is great, is there an update coming soon????
Hi there,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
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Hola tengo problema con el sitio, esta muy lento, se demora 5 minutos en cargar
Hi there,
Please see this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002274897-How-To-Speed-Up-Your-Website You can always submit a ticket on our helpcenter, for a more detailed analysis and instructions. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Can I use elementor instead of bakery
Hi there,
Thanks for writing in! The theme comes with WPBakery which is really more than enough to achieve anything you do see on our website demo, and unfortunately, it is not Elementor supported.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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