63 Reviews

for Customer Support

We love this framework. Extremely flexible and works well on all platforms. Also the support is second to none.

for Documentation Quality

not satisfied about the product. Documentation is not clear and as usual they ask money to help

Select-Themes

Author response

Hello!

Please allow us to explain paid support that Envato introduced is not controlled by us. We, as theme authors need to work according to their rules. We located your ticket on our support forum and as we could see your support expired almost one year ago.
So, when it happens that someone who tried to submit a ticket on ticksy and support is expired, ticksy system is informing you about the status of your support.

If there is any issue on your installation with our theme, we will gladly check this of course, just reach us via email support@select-themes.com

Additionally, since you've mentioned bugs and not clear documentation, please, note in terms of ‘bugs’, there is a difference between what constitutes an actual software bug and not knowing/understanding how certain theme options work, allow us to explain. Suprema is not buggy theme and we will investigate the issues you are facing.

Our team is happy to help out and walk you through any questions you have simply email us so our support team could assist you with anything you are having a hard time with.

Thank you for your feedback, and kindly reconsider changing it into five stars once all this is sorted out.

Select

for Customer Support

Great Customer support and very responsive. About the theme, it's very clean and looks modern. Keep doing the great work!

for Other

So many errors, no options for menú and no updates of content... but very nice theme.

Select-Themes

Author response

Hi there,

We couldn't find any history of your tickets on our support forum https://select.ticksy.com
We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before saying there are so many errors. Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you. We are constantly working on improving our themes and fixing any issue that is reported.
Having pleased theme users is our priority. We hope this can be improved so your impression will be better. Looking forward to hearing from you on ticksy.

Select

for Design Quality

Design quality and Customer support were abysmal. My shop has not taken off. Filled with bugs and they were unable to even replicate an action in their own demo site. I wish i had chosen a different theme. Id give them one more day and request a full refund if they can not. I DO NOT RECOMMEND!!

Select-Themes

Author response

Hi,

We are sorry to hear about your bad experience. We located your ticket on our support forum and as we could see there is error that is related to some third party plugin for maintenance mode you are using. There is also no need for this plugin, since you could set Landing page using our theme.
Please, check whole response on ticksy.
We really hope you'll change this bad impression you've got once all this is sorted out.
We are dedicate to each user and willing to solve any issue.
Kindly reconsider this bad rating and for any further assistance, our support team is on your service at ticksy.
At any moment you are able to submit refund request and after checking it could be approved.

Select

for Customer Support

Theme is beautiful but buggy with compatibility issues on Wordpress versions above 4.4. Ajax handler issues, undefined indexes, and a few more. Support was the most disappointing part of my experience. The only answer I received after my first support entry was that it was compatible and to open a ticket on an external ticket system.

Select-Themes

Author response

Hello,

We located your ticket on our support forum and as we could see the issue you were facing is related to 7.1 PHP version and it could be easily solved.
Our support team will kindly help you with any other doubt you have, since as we could see your ticket is answered already.
Please, kindly reconsider this bad rating. We are dedicated to help all our customers to solve issues on their installations and we really hope once all this is sorted you'll change this bad impression you've got. Thank you in advance.
Looking forward to hearing from you on ticksy.

Select

for Customer Support

Great customer support - helped me get the site up and running quickly. Thanks!

for Customizability

Es poco intuitivo para personalizar, demasiadas opciones y entran en conflicto

Select-Themes

Author response

Hi,

We couldn't find any history of your tickets on our support forum https://select.ticksy.com We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before calling it not flexible. Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you. Having pleased theme users is our priority. We hope this can be improved and you will change this bad impression you've got. Looking forward to hearing from you on ticksy.

Select

for Design Quality

This is the best theme I have used and will use from now on.

There's so much to it, the design possibilities are endless.

Highly recommend.

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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