Hello, I sent two ticket to your customer support #3521515 and #3523424, I didn’t receive any response. Could I have some feedback please?

Hello, after the upgrade to the latest version of the theme, in the home page the blog section which was set to display only 4 latest posts now it shows all!

Don’t buy a support license, I have a ticket from 5 months ago without a solution, I need a refund, I have requested from 15 days ago without a response, I need help from themeforest team, ASAP

this theme have a many errors and bugs !!!!! i cant make any thing with editor cant add slider or any thing i want fix all this issues i need argant fix

Hi, we have had an email and it looks like several others have to say the front celebri sans is not licensed to use with this theme? Please can you contact me with the appropriate license so i can forward this to them? I am unable to submit a ticket as support as expired, so can you send me this in a direct message?

Dear support, there is a bug in the landing category function when activated through MGS Category Landing>

When setting category images in the “Content” section for “Icon image” and “Thumbnail image”, the images are correctly saved in pub/media/catalog/category/test1.jpg, but they do not appear correctly on the frontend. Instead, the default thumbnail image is displayed as the correct image address cannot be found.

In fact, the uploaded image is being searched for in the wrong directory:

I have opened a ticket from 1 month ago with out a response https://tinyurl.com/2nrkte2f

After updating to 1.2.2 version of your theme, everything seems to work right, except the brand page. Whenever you open a brand you get this error: Error: Call to undefined method Magento\Catalog\Model\ResourceModel\Product\Collection\Interceptor::addSortFilterParameters() in /cloudclusters/magento/app/code/Smile/ElasticsuiteCatalog/Plugin/LayerPlugin.php:87

Hello, there is a link for a solution in a google drive in this thread https://arrowhitech.ticksy.com/article/17263/ but the link isn’t working. Can you please reenable it?

I saw that you have released an update for M2.4.5. Can I use it for my magento installation which is 2.4.4-p2 or I have to update it first to 2.4.5?

You’ve removed my comments on this. I asked 4-5 months a go if there would be an update to this theme. How is themeforest still allowing this to be sold? The vendor has clearly abandoned the project.

Support for the Magento 2.4.0-2.4.3 release line ends on November 28, 2022.

Still no update to PHP 8.1. This theme is out of date.

Hello, is there any support? I have noticed that support tickets are sometimes not answered or answered late? What is going on?

When will this theme be compatible with M2.4.4 ?

Bad support. Every 7 days they respond to the assistance ticket. They are still experiencing a problem. But for another ticket they can’t tell me how to translate the text strings of the theme. Experts? I really do not think so!!

Hi! I have some open tickets. Could you give me some help? I think it’s a simple problem to solve but I didn’t find a solution on the forum.

Thank you very much

Where I can get this theme docs? Or how I can install it can you please give me us to installation guide?

Hello. I’m talking to support but I don’t think they understand me. The theme says it has 18 demo layouts. I installed SUPRO and when I accessed my site it was all blank. How to make a demo layout visible completely? Thanks!

Hi, your support website at https://arrowhitech.ticksy.com/ is down

​Hi, is PHP 8.1 compatibility planned?

I have try to upgrade to Magento 2.4.4, all woks fine under PHP 7.4, if I try to switch to PHP 8.1 there are some problem.

Thanks Piero