251 comments found.
Theme is not working in fresh Magento 2.4.7-p1. Error in MGS Downloaded last version, followed all instruction.
There is an error in /cloudclusters/magento/app/code/MGS/AjaxCart/Model/Renderer/Related.php at line: 11 Class “MGS\AjaxCart\Model\Renderer\AbstractRenderer” not found ... {0 \”MGS\\Blog\\Controller\\Router\” does not exist”,”....
Could you provided correct files?
Hi.
Please create a ticket on the forum https://help.arrowtheme.com/ so we can check for you.
Thanks.
I did it.
If I have already open search installed with my Magenton 2.4.8. software, do I need to add the smile elastic suits that are coming along with the theme?
Hi,
Sorry, if you have your own search engine, it is not necessary to use Smile Elastic Suite. Please check again.
Thanks.
I have found malicious files in theme download… I have a license but not active support
Tried to contact through ticket, for a private talk, but it’s not possible with no active license, sorry
- ER # {Themes/Source/pub/media/mgs/fbuilder/backgrounds/p/etk0pzf6.php} # reported #77 # 2 # ER # {Themes/Source/pub/media/mgs/fbuilder/images/qebv4y37.php} # reported #77 # 2 # ER # {Themes/Source/pub/media/mgs/portfolio/thumbnail/p/f/lx4pn59j.php} # reported #77 # 2 # ER # {Themes/Source/pub/media/themesettings_customer_reviews/ykwwm9s9.php} # reported #77 # 2
Can you please perform a check and reupload a safer version? It seems like someone just copied everything from his/her pc and that is what we are downloading… also there is a Themes/Source/pub/media/catalog/product/cache directory. Please try to clean this. Even a presumably personal profile picture in pub/media/mgs/fbuilder/profiles/ dir (just uploaded partial path to avoid problems)
Hi,
Your license has expired so if you want to create a ticket you can renew support and create a ticket. Or you can contact us via email so we can check for you.
Thanks.
Hi Uatu, We have update Version 1.5.1 remove file .php in folder pub/media
Thanks, will check it out. I tried to download but it still is not downloadable the 1.5.1 update, it still downloads the 1.5.0 version, will give it it some time. Maybe Themeforest needs some time to update the public files we download
Hi, You can try re-download
Thanks, it’s ok now, at least no virus alerts anymore… maybe you should try not to upload everything in the pc of the person who works with the update… having a downloaded directory like “__MACOSX” gives a very very bad impression of your company and now you have already uploaded malicious files and maybe lots of people have them in their PCs. It makes us think you zipped everything in your PC and make us download that… no quality checks, no virus checks, no linters, etc… sorry to say this but this is something you need to improve
Hi,
Thanks for your feedback. We will check the things you mentioned.
Thanks.
I have a license for this theme , It says valid on different domain contact us . How do i contact you?
Hi.
Please create a ticket on the forum https://help.arrowtheme.com/ so we can check for you.
Thanks.
There is already a ticket open you don’t reply to it. Should i open another ticket
MGS Frontend Builder error in Magento 2.4.7-p1
Hi.
Please create a ticket on the forum so we can check for you.
Thanks.
Hello, I sent two ticket to your customer support #3521515 and #3523424, I didn’t receive any response. Could I have some feedback please?
Please follow your ticket, our team replied to it.
Hello, after the upgrade to the latest version of the theme, in the home page the blog section which was set to display only 4 latest posts now it shows all!
Hi,
We are so sorry to hear that, please create at ticket on this forum: https://arrowhitech.ticksy.com/ Our team will check and fix it for you. Hope to hear from you soon.
Thanks & Regards,
Arrow-Theme – Customer Service
Don’t buy a support license, I have a ticket from 5 months ago without a solution, I need a refund, I have requested from 15 days ago without a response, I need help from themeforest team, ASAP
this theme have a many errors and bugs !!!!! i cant make any thing with editor cant add slider or any thing i want fix all this issues i need argant fix
Hi,
We are so sorry to hear that, please create at ticket on this forum: https://arrowhitech.ticksy.com/ Our team will check and fix it for you. Hope to hear from you soon.
Thanks & Regards,
Arrow-Theme – Customer Service
Hi, we have had an email and it looks like several others have to say the front celebri sans is not licensed to use with this theme? Please can you contact me with the appropriate license so i can forward this to them? I am unable to submit a ticket as support as expired, so can you send me this in a direct message?
Hi,
Please send email to support@arrowtheme.com We will check for you.
Thanks & Regards,
Arrow-Theme – Customer Service
Dear support, there is a bug in the landing category function when activated through MGS Category Landing>
When setting category images in the “Content” section for “Icon image” and “Thumbnail image”, the images are correctly saved in pub/media/catalog/category/test1.jpg, but they do not appear correctly on the frontend. Instead, the default thumbnail image is displayed as the correct image address cannot be found.
In fact, the uploaded image is being searched for in the wrong directory:
....catalog/category//media/catalog/category/test1.jpg’);”
Could you please fix this bug or indicate the necessary changes to be made in grid.phtml, masonry.phtml, and parallax.phtml? Thank you.
I have opened a ticket from 1 month ago with out a response https://tinyurl.com/2nrkte2f
Hi,
I asked our team to check your topic, please follow it our team will check and respond as soon as possible.
Thanks & Regards,
Arrow-Theme – Customer Service
After updating to 1.2.2 version of your theme, everything seems to work right, except the brand page. Whenever you open a brand you get this error: Error: Call to undefined method Magento\Catalog\Model\ResourceModel\Product\Collection\Interceptor::addSortFilterParameters() in /cloudclusters/magento/app/code/Smile/ElasticsuiteCatalog/Plugin/LayerPlugin.php:87
Hello, there is a link for a solution in a google drive in this thread https://arrowhitech.ticksy.com/article/17263/ but the link isn’t working. Can you please reenable it?
I saw that you have released an update for M2.4.5. Can I use it for my magento installation which is 2.4.4-p2 or I have to update it first to 2.4.5?
You’ve removed my comments on this. I asked 4-5 months a go if there would be an update to this theme. How is themeforest still allowing this to be sold? The vendor has clearly abandoned the project.
Support for the Magento 2.4.0-2.4.3 release line ends on November 28, 2022.
Still no update to PHP 8.1. This theme is out of date.
Hello, is there any support? I have noticed that support tickets are sometimes not answered or answered late? What is going on?
When will this theme be compatible with M2.4.4 ?
Hi,
We are working to upgrade our theme to compatible with latest version of Magento.
Best regards
I know you do. I asked “When?”.
Bad support. Every 7 days they respond to the assistance ticket. They are still experiencing a problem. But for another ticket they can’t tell me how to translate the text strings of the theme. Experts? I really do not think so!!
