52 comments found.
Please how to translate HEADER part with wpml ?
Does the theme works on PHP 8.0?
Have to rebuild my website, and current theme is not supporting higher than 7.4
Hello! Yes, it supports PHP 8.0
Does this work with Shopify? I’m getting an error message. zip does not contain a valid theme: missing template “layout/theme.liquid”
Hello! Shopify is absolutely different platform than WordPress.
Hi, I purchased Surfy theme nearly 3 years ago. After I upgraded WP to latest version today, I was asked to put in purchase code. I did, but it returned ” this purchase code already activated”. any idea? surfy 1.0.3.6
Hi, I’ve submitted a support request through your portal, can you please check it out?
Hello! What is your ticket ID?
I used this platform of yours to submit the ticket, there was no ticket ID given to me. https://gt3accounts.com/app/support/ However i can give you my purchase code
We will search by your username. No need to put it here.
please refund my money! this mike is telling me that i have not done nothing while yesterday i updated my php w godaddy but he says nothing been done. thats the customer service you want? calling customers liars! this is the worst customer service and worst theme ever! i do this in secs always! its been 2 weeeks and you cant figure it out!!! I WANT A REFUND
The refund can’t be issued because there is an issue with your server configuration. Please read the refund policy first. If you keep posting the same comments, they will be reported to TF. Thanks
The refund can’t be issued because there is an issue with your server configuration. Please read the refund policy first. If you keep posting the same comments, they will be reported to TF. Thanks great customer service of course i will and i already upscale the report your service is the worst
ok again NO ONE has helped me start w this i installed as u say with your customer team which is terrible then they said install the demo content obviously i did that already and site still missing pieces i bought this on july5 and havent advanced at all do u give refunds? i would like my money back! for this service other themes get into your site and solve the issue in seconds yours repeat as a computer same commands while result is always the same!
37068 case number
please help me install this theme i have over a week trying and all you say is read the instructions i know i install it wrong and i dont see what you show me so please help me request 37001 mike answered just w a link on how to upload via ftp cant get it done that way neither please help feel i bougt your theme and no one helps
ticket system meaning? yes so i did it wrong that was already stablished and the solution? customer service always gets the client happy and helps solve any issue or are you different?
You have to do that in the right way to make it work. We suggested to follow the installation guide. If you have more questions, you can keep communication with our support team.
Can you please explain what was wrong with our support response?
general answers no problem solved and yet eveeryone continue same answer thats what makes it terrible customer service no empathy at all
Please read my response above and if you have the issues, please keep communicating via a ticket system where you submitted your first request.
i submit another claim as w godaddy i install exactly as u said and same result i dont see what u sold and pieces missing so theres pics and hope u had a chat online cause this is a week and im still on day 1
This form is for presale and general questions only. If you follow the theme documentation guide you will get a copy of the demo website. Please read it carefully. Thanks
Hello, How can I change the banner title image of a product category ? Thanks !
Hello! Please submit a support request and our team will assist you. This form is for pre-sale questions only.
NO response to get support or refund on a theme that keeps crashing. been 2 days already
Hello! What is your ticket ID?
im not sure. but i sent a message to support and requested a refund
The refund can’t be issued if your submitted request was not reviewed. We need your support ticket ID.
(34304) this is what we received in my email i just issued a new one
Your request was issued 8 mins ago. Please wait for the response from our support rep.
Hi, Can I use a video as background in the homepage header? (Like in Slider Revolution?)
Hello! Yes, it’s possible to do that.
Hello, I wanted to ask if it’s anyhow possible to get faster an answer from the support. The mobile view of my website isn‘t showing correctly, the Console shows an JS error and it’s difficult to fix it when you get only one answer per day. My ticket number is 33058. Thank you.
Hello! What we see in the ticket is that our support is assisting you.
Hello, I have again a problem with the Theme. I updated the theme to the new version (1.2.6). After I tried to update the Plugins Slider Revolution and WP Page Bakery Builder that comes with the theme. BUt I always get the error message: Beim Aktualisieren von WPBakery Page Builder ist ein Fehler aufgetreten: Das Paket konnte nicht installiert werden. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature How this can be?
Hello! This form is for presale and general questions only. Please submit a support request and our team will assist you
Hello, Thank you for the message. But that would mean that I have to renew my support package (which I did the last times) for this theme every time I update the theme, because never the update of the two plugins works. Can not you fix that in general that it works, because then this would also be a general concern to the theme:-)
Everything works properly, you need to have an active support to get updates via your dashboard. If your support expired you will be able to update the theme and all required plugins only manually by downloading the latest theme version in your account here on Themeforest
That’s exactly what I did. But nevertheless the error message is still there and the plugin not updated.♀️ So even my support package expired perhaps it is worth to check it generally.
It works properly with active support, no issues
Hi, does the tear off effect for the banner divider in the demo is done using a special plugins ? If yes, is it included in the theme. Thanks !
Hello! No, it’s not a plugin. It’s done with the help of image
Hi ! Is this theme compatible with divi builder ? Thanks !
Hello! We do not work with Divi
Hi, I am having big problems with the responsiveness of the theme in the last few days, what can I do? Thank you!
Hello! Which theme version do you have on your end?
I have 1..2.0 version. I also see the same responsivity errors on your theme preview here on themeforest.
We do not experience any issue. Can you please submit a support request along with the screenshots of the issues
By opening your mobile preview ( https://livewp.site/wp/md/surfy/ ) you can immediately notice responsivity errors. I’ve already sent a support ticket, I’m waiting for a reply.
Please update the theme via auto-update
hello there, has this theme been updated for Wordpress 5.5, I updated recently and having some big problems with the theme, thank you
Hi there! Yes, it has been updated.
Hi, when will you update the template to work with woocomerce 4.0.0?
Hello! There will be a new update next week.
Hi, Do I need to purchase slider revolution? I just bought the Surfy template but I don’t have access to the sliders, it’s juts showing a white space instead ! thank you for you help
Hi there! Are you referring to these pre-made templates https://prnt.sc/r5ll8m ?
Hey i am submitting a ticket
Any planned update?
Hi there! There will be an update for the required plugins.
Hello. How do I change sub menu hover font color.
Hello! Thanks contacting us. To get assistance, please submit a support ticket.
