bitfade supports this item


289 comments found.

hi- i need to get in touch with you- i’ve searched support and tried the suggestions but it’s not working for me. The 3 column option is not working for me on the surreal site. it shows 2 columns – no matter how many times i’ve played with it, it just keeps wrapping the third column info to the 2nd. just please let me know how to contact you, if other than through this method. thank you.

Hi, This method is fine. Please share your website’s url and describe in as much detail as possible, specifically what part of the page you want to change, and what’s the desired situation.

Hi, you don’t have a boxed version, do you?

Hi, Unfortunately, the only available version is the one you see in the demo.


dbmix Purchased

I’m unable to stop/mute Homepage Video since last update.


Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look. You can find the forum for this theme here:

Hi bitfade.

I’m having problems inserting the feature image on the Project Module. So in the website it doesnt show up the rectangule image but its category tag only. Once I create a project, select Standard Format and then go to (Set featured image), this hyperlink it isnt working. It shows a broken image icon in each image rectangule row. I dont know what happened. Now This is the only section that i need to finish and I’m stuck. I dont know if is my Worpress version or something. I already change to Firefox, Opera and Safari and all of them occurs this. My Wordpress version is: 4.5.2

I hope you help out on this, cause this is for a client of mine and the only part I need to finish the project is this. Thank you!

Hi. It’s already set to false.

Now shows me more of them:

Deprecated: Assigning the return value of new by reference is deprecated in /home/content/a2pnexwpnas04_data02/37/3303037/html/wp-content/themes/surreal/framework/php/boot.php on line 35

Deprecated: Assigning the return value of new by reference is deprecated in /home/content/a2pnexwpnas04_data02/37/3303037/html/wp-content/themes/surreal/framework/php/PeGlobal.php on line 72

Deprecated: Assigning the return value of new by reference is deprecated in /home/content/a2pnexwpnas04_data02/37/3303037/html/wp-content/themes/surreal/framework/php/PeTheme/PeThemeGallery.php on line 554

Strict Standards: Only variables should be assigned by reference in /home/content/a2pnexwpnas04_data02/37/3303037/html/wp-content/themes/surreal/theme/php/PeTheme/PeThemeSurreal.php on line 584

Strict Standards: Only variables should be assigned by reference in /home/content/a2pnexwpnas04_data02/37/3303037/html/wp-content/themes/surreal/framework/php/PeTheme/Constant/PeThemeConstantGallery.php on line 9

Strict Standards: Only variables should be assigned by reference in /home/content/a2pnexwpnas04_data02/37/3303037/html/wp-content/themes/surreal/framework/php/PeTheme/Constant/PeThemeConstantVideo.php on line 13

Deprecated: Assigning the return value of new by reference is deprecated in /home/content/a2pnexwpnas04_data02/37/3303037/html/wp-content/themes/surreal/framework/php/PeTheme/PeThemeData.php on line 15

Deprecated: Assigning the return value of new by reference is deprecated in /home/content/a2pnexwpnas04_data02/37/3303037/html/wp-content/themes/surreal/framework/php/PeTheme/PeThemeData.php on line 68

Hi, You could can try adding this to the bottom of .htaccess file:
<IfModule mod_php5.c>
    php_value error_reporting 30711

and add this to your wp-config.php . Add it above ”/* That’s all, stop editing! Happy blogging. */”

ini_set('error_reporting', 30711);

It’s works! Thank you!

Hello. Is the second time I purchase this theme and I really like it. I use it for my own company and it will be used for the partner branch also. But there is a problem with the skills section, with both websites: shows [col class=”1/3?] on the top of the skills, they dont sit next to each other, but on top, /col between each section and [/col] on the end. This feature is hidden with <!—in the first website: Please advise.

Hi, Check in the WP editor that all short codes are used correctly, make sure they are closed properly. This sounds like a syntax error in shortcodes within the actual editor.

But this error is in the new theme that I purchased, that I downloaded two days ago. The new theme that I purchased has exactly the same error. I need to study my html, for sure – I can’t find the error. Please, advise.

Hi, Please contact us via out marketplace profile page contact form and share your login info and website link so we can log in and take a look at what’s happening. Thanks.

Hi, beautiful theme! how it possible to manage the section on home page? I want to change the order… another questions: when I set a youtube video in the slider, why it required few second to start it? it possible to change this? I tryied with more video.. many thanks! you are the best


Your comment is not showing a “purchased” badge. Support of this nature is reserved for confirmed customers only. If you have purchased this theme using a different account please login using that account before posting a request for support. Alternatively you can use your purchase code to register at our support forums where you can open a new thread about your issue.

Hi, I have bought Surreal in March 2016. Very beautiful and elegant theme! However, I discovered only now that it does not support the multi-language plugin (WPML). Can you please confirm? As I have experienced the problem with multi-language option, before I switch to another theme (which will be really a pity), can ​you please specify what plugins are not supported by the theme (if any). For example, what about Google Analytics, Kobra Hover effect, Akismet, W3 Total Cache, WordPress SEO by Yoast, Sucuri, Google XML Sitemaps, Comment Luv etc. and the email marketing services (MailJet)? Thank you.

Hi, There’s no WPML support in this theme, that’s correct. Plugins which require some specific addition of code in order for them to be compatible, such as WPML for example, should be assumed to not be supported. While normal WP plugins, those not requiring specific pre-installation support to be added to the theme, will automatically work (assuming they are developed correctly of course! You’d be surprised!).

I am very dissatisfied with the author’s attitude and level of assistance with providing the wordpress theme demo page as displayed on the top of this page.. i have been threatened to be banned from his help site if do not act happy that his product does not work as advertised out of the box. NOT HAPPY HERE>>>>>>>

Indeed anyone disrespecting the rules of our support forum will receive a similar warning. Any further comment of this nature will be flagged here also.

As regarding your complaint. This theme works fine. If you wish to emulate the look of the theme demo you will need to import the demo content (Note: This won’t include images/videos from demo). Follow the instructions in our included help documentation to do this.

If you have got this far then let us know as much, because all of your posts to date are filled with unhelpful information about your lack of happiness but are short of information which would allow us to get an idea of what steps you have completed and what is missing still.


jamesdf5 Purchased

Hi Bitfade. I bought this theme a couple of years ago. It’s a fab theme and I thank you for its use thus far. I have a small problem that has developed without my understanding why. On mobile phone whilst viewing the portfolio, the videos are not expanding in the lightbox like they used to. I would be very grateful for any suggestions you have to fix this? The site is

Hi, Check out this solution to disable the lightbox on mobile devices, this should solve the problem.


jamesdf5 Purchased

Thanks very much. That solved the issue. I just need to stop the video linking away from the site now. I have posted on the forum. Thanks