239 comments found.
Hi, Your theme looks amazing! I have a pre-purchase question though, does it support RTL languages? like arabic?
No the theme isn’t RTL compatible
Hi,
A customer of us is using this theme.
Unfortunately a lot of the themes WooCommerce template files are out of date (regarding WooCommerce system status). An update would be really necessary. (Btw. it would be really nice to use the default templates as much as possible).
Thanks,
Adrian
Hi Adrian, we update woocommerce templates with each release. The theme works with the latest woocommerce version, if you have any issues please open a ticket in our support forum
We would like to know if theme is compatible vith visual composer, if Visual composer can be utilized with this theme
Hi there, no the theme isn’t compatible with Visual Composer
this means if i install the theme i cannot use Visual Composer to insert contents into page or article or custom article of the theme ? Or i cannot to use Visual Composer with this theme ? Is just to inderstanrd better what are problems because i like the theme and i would like to use it for our client.
Best regards
Hi there, no visual composer will not work with the theme and has not been tested with it. Why not try our other theme Angle? Which has a similar flat style and does come with Visual Composer http://themeforest.net/item/angle-flat-responsive-bootstrap-multipurpose-theme/6519550
Is this Theme works with classifieds.?
Thank you so much
Not sure what you mean by this.
hahah ok ok
The revolution_slider.txt will not allow me to import it to the demo content/Revolution slider. Am I doing something wrong? how do I upload it?
Please open a ticket in our support forum
Hello there! I really like your theme and I am interested in purchasing it. Could you please tell me whether any of the graphics visible in the demo version are included in the purchase? Also, would it be possible to look at some examples of website that use this theme? Thank you in advance for your quick response.
Hi maria,
Yes all graphics are provided with the theme 
Regards
Hi
I bought some months ago swatch theme but the project just started an i download today latest theme version before starting with the project.
I updated WP to latest version, i’m developing with MAMP on my local machine
I also made a different test environment where i download demo contestants to recreate demo website
on both my fresh install and demo install if i try to change menu setting from text to LOGO and select a logo, i also tried with logo.png from? demo contents, after saving the image is no more selected and is not displayed in menu
I can’t post on official support ticket, i bought this theme some months ago but projects not always start when they are suppose to, this is a BUG not sure is this is new Envato policy or seller policy
Hi
Looking into this now for you.
Just pushed an update with a fix, you will get an email when the update is approved
how log does it take usually?
Depends on the queue at themeforest, but not long. Usually 1-2 hours max
Hi, after installing WordPress 4.6 the theme presented some issues, mainly things I think are associated with Javascript. For example, the portfolio sliders not working, the hover submenus not showing.
I read that this new version of WordPress updated some external libraries, maybe thats causing the issues?
Are you planning on releasing an update soon?
Hi Calbert, will take a look into this
Hi, after installing WordPress 4.6 the theme presented some issues, Javascript broken, no slider, no map, no link menu … I need a solution please ! My website is my work.
Hi NBellon and thanks for buying Swatch,
We run Swatch on a test server with wordpress 4.6 with no issues. Are you running the latest version of the theme and the bundled plugins?
Regards
I did the update to WP yesterday and since I have problems. I read that I could do an update of Swatch but I lose all my settings. So I do not touch anything, I just need the theme works.
Hi NBellon, If you follow the steps as described in the documentation you will not loose any of your settings: http://help.oxygenna.com/wordpress/swatch/updating.html Regards
You will only loose any changes you have made to the theme code. As long as you haven’t edited any of the PHP / JS or CSS files inside the wp-content/themes/swatch folder you are ok to update.
Perfect ! Merci 
One Page Format – I’d really like to use this theme but want a one page format scrollable format, I note that someone asked the same question and you directed them to the app page which I see is scrollable and has a return to top arrow, but I just want to ensure that it is easy to add a section id and link this to the top menu? I ddi look through the documentation but couldn’t find. I note that you have the theme angle in a one page format – is the process the same? Also Are any scrolling effects available? Thanks in advance
Hi ir_web,
Yes in swatch you can assign an id to the page sections and use that id in the menu to scroll on the same page.
Regards
Thanks – theme looks great, just purchased there, hope I can get it looking good!
let us know if you need any help
Thanks – I’ve opened up a couple of tickets in support forum
I purchased this item two years ago, so I can’t buy a support extension and now I’m facing a critical technical issue: I’m not able anymore to use the shortcodes in order to build the different section of a page, when I click on the two oxygenna circles in the wordpress composer bar, the dropdown menu doesn’t show me any option. I tried to check if there is a conflict with the plugins installed and it seems not, and I also tried to uninstall ad reinstall the theme with no success; wordpress, plugins, and the theme are also all up to date. I read in the comments that the last version of this theme doesn’t need anymore the three oxigenna plugins, so I tried to remove them without success. At this stage it’s just impossibile to use this theme and I don’t now what to do. Thanks in advance!
Hi there, the latest version of Swatch is compatible with the latest WP are you sure you are using the latest Swatch 1.8.0? Also FYI you can renew your support from your Themeforest downloads page if you want to
I downloaded the theme from envato and then uninstalled and reinstalled it manually. Now it seems that everything it’s working, I was sure that the updates were installed automatically. Thank you for the advice!
We’ve been running this theme for two years with pretty good luck. Used tech support for the 1st year. Loved it at first but toward the end there was a snarky support guy who wasn’t as helpful as the others and I kept getting him so decided not to renew support. The map no longer works with the latest update and nothing else has changed. I’m frustrated that I have to pay 41.00 to renew support in order to open a ticket and find out why. :/
This was due to a change in Google Maps, if you update your theme to the latest version and create a map API key you should be good to go. Envato sets the costs for renewing support not us, so there isn’t much we can do about that.
Thank you!
I followed your instructions. Interestingly, now the appointed map location does appear in the google maps shortcode editor (it didn’t before) but it still doesn’t appear whenever the code is inserted into the page & the page is updated & viewed.
Please open a ticket in our support forum
Thanks
Hello. Can you please explain how to enable “readmore” link in the listed services on the page? Adding “readmore_text” and setting “readmore” to “show” does not add a link and on your demo page you are not providing any example with a link. Even better, how can I add a custom link to a certain page on service icon.
no worries, figured it out. The “Link type” attribute on individual “Service” triggers this. Nice theme, having fun building the page!
Hi there. Thank you for your theme ! I want to add a breadcrumb to my website and I don’t know where and how to it with your theme :
Can I have to use a plugin ? If so, what are the plugins wich correctly are ok with your theme ? If I had to add a code, where i have to ? Wich files ? header.php ? And do you know the code I have to add ?
Thank you very much, I tried to find the answer on forums but no results.
Claire
Please open a ticket in our support forum
Thanks
I would like to do it but I bought your theme more than 1 year ago … So i can’t anymore .. I will try the several plugin and I will see whats happen. Thank you
Hi, theme is great. Only issue is that hover menu is not working with fixed menu right?
Hi,
will you release a GDPR compliant version of Swatch Theme?
Thanks
Hi sfrenzel, I’m not sure what you mean, the theme itself doesn’t store any user information so why/where would it need to be GDPR compliant?
Hi,
I’m reffering to the google map that can be added to the contact page on Swatch Theme. Since google maps is not GDPR compliant when loaded on page load (sending user data to google server), we would need an opt-in solution there.
thank you, Susann
Hi Susann, I can’t see any other documentation about this online, are you sure this is needed?
I’m quite interested to know if your Swatch theme could be setup with a plugin or program as a Visual Composer or any other on those kind
Thanks in advance and best regards
Hi there,
Swatch uses shortcodes to create the elements of the pages so you can’t use visual composer for that 
Cheers
But I got an URL error – Please help.
Br, Kristian
Hi. This theme support managed in php 7?
Hi there,
Yes Swatch is compatible with php 7.
Cheers
Hi. I have updated to php 7.2.12 but report this problem: Warning: count(): Parameter must be an array or an object that implements Countable in /nfs/c06/h06/mnt/92775/domains/flod.it/html/wp-content/themes/swatch/inc/options/shortcodes/shortcodes.php on line 116
How can I solve the problem? Thank you.
Where do you get this error?
On the homepage and other pages of the site. Under the navigation menu.
Whats your url? Do you have the warnings in wordpress set to off?
www.flod.it How to disable wordpress alerts? Is it recommended to do this? I would like the bug fixed instead.
Yes the warnings should only be set to on on a development server and never on a live site. If you simply set WP_DEBUG to false in your wp-config.php file you should be fine.
yes, WP_DEBUG is set to false in wp-conf.php
Is there an option to set the php of your server to an older 7 version? Like 7.1 just to see if the problem is still there?
No with Media Temple there is only version 7.2.12 or old versions 5.6.21
Hi. I can’t open tickets in the support forum. You can help me?
Send an email at support@oxygenna.com and attach your purchase code to that.
Cheers
