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I bought your theme 2 years ago for a client’s website. Unfortunatly, we lost that domain name due to error of renewing… So we bought a similar one. I try to install again the theme, but now I can’t activate it. I have this alert: “Error connecting to Envato API. Please try again later.”.
I don’t know if the code is too old, or if the issue is because the domain is not exactly the same (I don’t remember enter the purchase code 2 years ago…).
Could you please help me? I want to upload one of demos. Maybe I could upload demo using another way?
Hello, please open a private ticket on our support platform: keydesign.ticsky.com and set up a temporary admin account and we will check it out asap. Thank you.
Hello, I can’t unfortunatly. The support expired… The purshase code has to work lifetime, right ? Regards
The purchase code is valid for a lifetime. The ““Error connecting to Envato API. Please try again later.” notice has to do with your server configuration. Please check all the system requirements are fine, cURL is ON, etc. If still doesn’t work please renew your support and open a private ticket on our platform with your credentials and will have a look. Thank you.
You were right! It was because of my hosting seetings. Thanks!
Hi Presale question!
I own the domain name HonnyDo.com and want to use your Handyman Theme. I noticed on the Handyman homepage there’s a box for “Zip Code” to “Find An Expert” How does that work? Does your Handyman theme allow for Vendors to sign up like a Marketplace where Handymen or anyone can sign up and send their bid to prospective home owners needing work done on their home?
I would like to use the Handyman theme to allow for anyone to sign up as a Vendor and to be able to reply or respond to handyman requests from people needing a home project worked on or fixed. Is that possible with your Handyman Theme?
Thanks for writing in! The form on the Handyman homepage is displayed for demo purposes only. You need to install an external plugin if you want your users to sign up for your services.
i use sliderrevolution, i add there video’s with the function autoplay. But when i go to Safari it buggs. The video doesn’t work. Other browsers doesn’t have this isue.. how is this possible?
This is undoubtedly a browser-specific issue. You can create a new slider from scratch and use only a video background. Then test it on a Safari browser to see if the issue persists. If it does, you can report it on the Slider Revolution author page.
That is exactly what i did, i put the video in the background. But even then it doesn’t work!
the support expired but this its crazy
Thanks for writing in! Head over to your site admin area > Theme Options and disable the page preloader. Then run the page speed test again. We will investigate this issue and fix it with the next theme update.
Hey, I’ve noticed that somehow the text-tranform values for the typography in the theme options are localised and therefor break. Is this a known issue? In my CSS it says text-transform: hoofdletters; (Dutch) which doesn’t seem right. The issue won’t resolve itself by setting the text-tranform again, it just keeps adding in the localized value.
Please make sure that the Redux Framework plugin is updated to v4.4.1. Also, check if all updates for your theme and plugins are current. If this doesn’t help, please use the form on our profile page to get in touch with us.
Hi, pre-purchase question: Will the theme be Gutenberg optimized in the future? Thanks
Thanks for writing in! We do not have any plans on using Gutenberg. The theme is optimized to be used only with WPBakery Page Builder. You can easily create a website with the custom modules available with our theme.
Prepurchase Question: are you able to set custom width for Boxed layout option?
Yes, you can select a custom width for the Boxed container.
Hi, I have a couple of pre sale questions:
1.- I need to create a table like the following https://tinyurl.com/2htj65bb and I’ve been searching in the BLOCK and ELEMENTS options but I haven’t find any specific option for it. Would be possible to do so?
2.- In the HOTSPOTS element, is it posible to add pictures inside the small points? In the demo examples only text is shown when clicking the hotspots.
Thanks in advance
Thanks for writing in!
1. The theme doesn’t offer any options to build such a table. It would be best if you used custom HTML/CSS.
2. At this moment, the Hotspot element supports adding only text. I will forward your message to our dev team.
Feel free to write back if you have any other questions.
1.- Could you help me telling me about a compatible plugin with your theme?
2.- It would be great if you could add this option.
Please see: https://wordpress.org/plugins/wp-table-builder/
Hi, I am on the latest theme version but when I try to go into Customization Options – Theme options, I get an error message: “Sorry, you are not allowed to access this page.”
Could you please revert back asap? thanks!
Thanks for writing in! You need to update the theme to the latest version (v3.0). After you are done with the theme update, head over to your site admin area > Sway > Plugins > update all plugins. Also, make sure that all the theme-required plugins are enabled.
Thanks for your prompt response, that worked!
Floating Menu, scrollspy feature does not work, also there is no documentation after v2.7 are there any new features since then?
Thanks for reporting this back to us. Our developers are working on fixing it. A new update will be available soon. Kindly bear with us.
The issue seems to be occurring only with your installation. Please use the form on our profile page to get in touch. Make sure to write your website URL and login credentials in your email to speed things up.
Hi, What version of Bootstrap is the theme currently running on? does it work on latest versions? Thanks
Thanks for writing in! We are using Bootstrap v3 – latest stable version.
ok thanks, isn’t 5.2 the latest stable version, 3 is donkey years old at this rate.
has the theme been tested with Bootstap 5x or 4x, as claimed in the compatible with section of the listing? thanks
We are using a customized version of Bootstrap v3 – latest stable version in terms of security. Compatibility with v4 and v5 hasn’t been throughly tested and I can not guarantee it. We will have it removed from the theme listing. Sorry for the misunderstanding.
Congratulations, very good job!
I have a question before I buy. Is there an “Autoload next article” feature, and if not, will you include it in the next update?
Thanks for writing in! The autoload/infinite scroll feature is not available with the current theme settings. You can install an external plugin that adds this functionality.
Hi, I have had both Ekko and Sway for awhile and find them straightforward and easy to use. However, I recently decided to use a video background for the main image in the Sway Gardener demo and just cannot get it working for some reason. Will you point me towards the place in the documentation that explains how to use a video background? I’ve checked ‘video background’ as an option and have pasted the link to the video in YouTube, but it just won’t work. My support has expired, but if you could just let me know where in the documentation it explains how to install a video background I would be very grateful. Thank you so much.
Setting up a video background is pretty straightforward. You only need to add a simple Youtube link:
If this doesn’t work, please use the contact form on our profile page to get in touch.
Hi get a fatal error on my site after i updated, and the error seems to be this plugin: “Template Library and Redux Framework”. How to fix it?
fixed it. delete this comment
For anyone that might find this useful, to resolve this issue you need to update the theme and all core plugins. If the issue persists, please register and open a support ticket.
All the best,
Hello, could you help me to find out if the theme allows you to create a hamburger menu in the desktop version? What do you recommend me? thank you
Thanks for writing in! The mobile/hamburger menu displays for tablet and mobile resolutions only. This feature is not avaible on the desktop version.
Hello, I have a problem, I can’t enter the dashboard and when I activate the debug it reports this error “Notice: Array to string conversion in /h…/wp-includes/class-wp-widget.php on line 691” the error It came out as soon as the support ended
Thanks for writing in! Try disabling all plugins except for the theme recommended ones (KeyDesign Addon, WPBakery Page Builder, Redux Framework) and test again. If the issue is resolved, enable all plugins one by one until you find the problematic one(s).
Hope this helps.
Hi. We are having an error with
Deprecated: Function Redux::setExtensions is deprecated since version Redux 4.3! Use Redux::get_extensions( $opt_name, $path ) instead. in /hermes/bosnacweb05/bosnacweb05/bosnacweb05cl/b1164/myd.replatamcom/public_html/replatam.com/newsite/wp-includes/functions.php on line 5383
Fatal error: Uncaught Error: Class ‘reduxSocialProfilesFunctions’ not found in /hermes/bosnacweb05/bosnacweb05/bosnacweb05cl/b1164/myd.replatamcom/public_html/replatam.com/newsite/wp-content/plugins/keydesign-addon/includes/redux-extensions/extensions/social_profiles/social_profiles/field_social_profiles.php:65 Stack trace: #0 /hermes/bosnacweb05/bosnacweb05/bosnacweb05cl/b1164/myd.replatamcom/public_html/replatam.com/newsite/wp-content/plugins/redux-framework/redux-core/inc/classes/class-redux-output.php(138): ReduxFramework_social_profiles->__construct(Array, Array, Object(ReduxFramework)) #1 /hermes/bosnacweb05/bosnacweb05/bosnacweb05cl/b1164/myd.replatamcom/public_html/replatam.com/newsite/wp-includes/class-wp-hook.php(308): Redux_Output->enqueue(’’) #2 /hermes/bosnacweb05/bosnacweb05/bosnacweb05cl/b1164/myd.replatamcom/public_html/replatam.com/newsite/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #3 /hermes/bosnacweb05/bosnacweb05/bosnacweb05cl/b1164/myd.replatamcom/public_html/replatam.com/ in /hermes/bosnacweb05/bosnacweb05/bosnacweb05cl/b1164/myd.replatamcom/public_html/replatam.com/newsite/wp-content/plugins/keydesign-addon/includes/redux-extensions/extensions/social_profiles/social_profiles/field_social_profiles.php on line 65
We downgrade the plugin, but it´s a ticking time bomb!!!
Thanks for writing in! This issue has been fixed a few versions ago. Please update your theme and all required plugins.
Any updates on elementor support?
Thanks for writing back. At this moment we have no plans on updating Sway for Elementor compatibility. We are working on a new theme that will be exclusively built with Elementor. Feel free to follow us for updates.
Hi I have updated the theme but slider Revolution is asking for a registration key ?
Activating the premium plugins is not possible. Please check with the following article: https://www.swaytheme.com/documentation/knowledge-base/plugin-license/
There is a bug with your KeyDesign Addon plugin.
I’m trying to update/change images for the column and every time I select new image it keeps creating new pop up of ‘Media gallery’. I have to keep selecting the image I want and press ‘Set Image’ about 3 or 4 times until it sets new image.
Can you please fix/release new update?
Thanks for writing in! Please register and open a support ticket. We need to take a closer look at your installation.
Ok. I opened a ticket.
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