This author's response time can be up to 1 business day.
There was an update and the top header and menu are spaced weird. How can i fix this?
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen.
Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Hi. I have bouht the theme but want to install mega menu? How is it possible? I have opened a ticket in the support but have not got any response yet.
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
However please send me the link of your ticket? in this way I can see the response time of my team. Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day
Pre sale question: Is this theme Compatible with elementor?
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day
hi, just bought the theme but no demo content files? where are they please?
Hello, I jus realized that there is no SHOPPING CART icon on the website? Is this normal? Cake Bakery Pastry one. It strange no? Thank you! Karine
For some reason the sweet version slider looks different on my site https://ibb.co/pv7gP00
Also how can i add a slider on shop-1?
Your support site is not allowing me to post a question (error: not valid purchase code) although i am adding the correct code from theforest
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
i am not able to login on your support
I have sent purchase code through given link. Kindly check my issues asap as it is urgent for now. Thanks
Kindly response please i have to live my website. If it will not work then my money will be waste for this theme. Kindly look after and let me know the solutions. Otherwise next time i have to stop buying themes from theme forest.
we have not received any email from this users “nagendra9827”, did you used a different username ? In alternative remember that you can contact the team also through the form present on our themeforest profile here : https://themeforest.net/user/nicdark
Have a good day
Raised a ticket but no response there, Please check the ticket
i tryed to contact you to help me get sollution for my issue unfortunately i couldn’t, please provide me like link to contact you easily
Hello, Before buy your beautiful Theme I would like to know if I can use it with Ecwid. We don’t want to use Woocommerce.
As it possible with no code experience to set up an ecwid shop on your theme ?
Really thank you
A few days ago I bought your theme, I have a query. I have access problems to install the theme on my client’s page, but I want to start the development. Since only one license is valid, I want to know if I can install the theme on my subdomain and then migrate to the main domain.
pre-sale: is it possible to show categories on the shop page? and add filters?
I’ve reviewed your theme and I saw that in order to open a page I had to click the text instead of the image. Is it possible to give a link for this images for ones that have not full knowledge of html.
I don’t know if I have understand your question, this is a pre-sales question or a support request ?
Hi, I purchased your theme a couple of months ago and now is when i’m using it. I’m using it on SweetsByJ.com
and i’m trying to edit the photo’s in the photo gallery in the My Works area. When i click on the Magic Popup option to edit the gallery there is no option to add the pictures…
Did you just add a gallery here without the option to edit it to sell the theme ? Please help as I have never asked for assistance before. This should be very simple to edit yet there is no option to edit the gallery pop up
there is NO OPTION to add a gallery with the Gallery Option 3 choice in Magic Pop Up in your bakery theme
Remember that you can also contact us through this form for any technical informations : https://support.nicdark.com/support-contact/
I’m getting a 500 internal error when i try to import the XML demo content file.
Any idea why?
Thank you, it’s been solved! It was due to a limitation of the php variables set by the host by default!
I can’t seem to find anywhere where to remove the white pre-header at the top?
Hi! I have open a ticket here http://support.nicdark.com/ Thank you.
thanks for letting me know, however you don’t need to write here, you will receive the answer directly in our support forum
Impossible to install the demo. I got this message: It seems to be a problem with your server permissions that denies access to the import.xml file, contact your hosting provider to solve it.
NO LICENSES FOUND, and import doesn’t work
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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