38 comments found.
Hi Can you tell me why the standard header on the homepages changes on every other page to some sort of mobile view even when viewing on a large screen?
There must be an option just to have the normal homepage header at the top on every page, and not get this sider header. I have emailed support but no response
Hello,
Thank you for contacting us!
Your support ticket has been updated. Could you please check it at https://support.themerex.net/ticket/79879 ?
Regards.
Can you update WPBakery Page Builder on your side as you are using an old version of it…They are using the version 6.7 now and it is modify our website now!
Hello,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Please review the detailed instructions: http://sweet-dessert.axiomthemes.com/doc/#theme_update
In case you experience any difficulties in this matter, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our Tech Support team will assist you.
Regards.
Hello, I have a problem with your theme, the name, price and the button of the products that appear on the main page look very small and the button is deformed, can you help me please. And how to change the address or the coordinates of the map?
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Can I get a centred navigation menu, under the logo with this theme?
Hello,
Thank you for contacting us!
There is no such header layout on the demo, but Our support team can show you how to make the basic CSS changes – https://prnt.sc/wmn2lp This may, however, require additional CSS rules – in this case, our Customization studio can help you with it. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Hello, does the basket icon show up on mobile device, because i cant see it on my phone.
Hello,
Thank you for choosing our theme!
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
I have downloaded your theme in elements and it does not work with version 5 of wordpress and if I install it in 4.9 on the shop page the products are above the sidebar and there is no way to put it right. What solution do you give me?
Hello,
Thank you for contacting us!
The theme is compatible with WordPress 5.5. To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions:
http://sweet-dessert.axiomthemes.com/doc/#theme_update(please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
Regards.
Where do I get the “Theme purchase key” that it asks for. In elements I don’t know where it appears
My apologies for the misunderstanding!
Our team can send the latest versions of bundled plugins whenever you need the update. Just submit a ticket to “Pre-sales Question” category at https://themerex.net/support/ and provide the name of the theme in the message body.
Regards.
Quick question,
If I wanted to list all my products, can they be displayed like in the shop format, however I do not want to sell through the shop
basically I just want a product page
is this possible with your theme?
Hello,
Thank you for your interest in our theme!
Do you mean a catalog mode? By default, WooCommerce doesn’t offer such option, however you may install additional plugins to enable it. In this case you will have an option to display products, but there will be no Add to cart button and Cart/Checkout pages.
Regards.
Yeah so for example you’ve got products with prices then add to cart, all I want to do is show the product and price but not give the user an option to buy
Hey there – I just purchased this theme and installed it, however I am getting the following error when I activate Woocommerce plugin:
Warning: require(/var/www/wp-content/plugins/woocommerce/src/Autoloader.php): failed to open stream: No such file or directory in /var/www/wp-content/plugins/woocommerce/woocommerce.php on line 22
Hello,
Thank you for choosing our theme!
Most likely that some files were not uploaded during plugin installation. Please try removing the plugin and installing it again.
If the issue persists, please submit a ticket at https://themerex.net/support/ and provide your website login details – our Support team will provide you with further assistance.
Regards.
Hi i am looking at your demo, and just wondered if there some kind of CSS issue? as surely the sidebar widget should be on the Left or right? but on your demo its underneath the products? on al pages? only asking before i look to buy 
Ok, can you update this on Envato Elements? as i am using that for your download
Also can you test the Hide function for sidebar 2? as mines not working it still displays when disabled?
Is there anyway of getting the updated files? or code as not sure if elements has updated it as it still says its version 1.1.3
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Hi i think i fixed it by removing some css was that what was wrong with it? just so i know if correct
Hi guys, Pre-purchase questions. 1. Does theme support russian fonts? (OSWALD, and so on) 2. Does theme support WMLP plagin? 3. Does theme support multi carrency? 4. The pictures are also purchased with theme? Thank you
Hello,
Thank you for your interest in our theme!
1. Absolutely! You can choose the desired font from the list of available ones, or you can upload own fonts if necessary.
2.Sure, WPML plugin is supported.
3. By default, WooCommerce only allows for one base currency at a time. You will need to install additional plugins to display 2 or more currencies.
4. All images are copyrighted to their respective owners. Images used in live preview are not included in the template.
Regards.
Hello, is it possible to have the site multilingual?
Hello,
1) Is it possible to take of the border wavy lines on the header and footer of the webstite?
2) On the mobile version the related products are not displayed correctly….
Thank you.
Emmma
Hello,
Can you fix the following bug on your end please : When the the header is in the minimal mode, the menu always appears when we change the page ( on the mobile version only), It is really annoying and my website looks unprofessionnal only because of that…I have tried to to it on your demo and it does it as well….
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
hello, the demo does not work, do you have another demo link please,
Hello,
Please take my apologies for delayed reply, we do not work at weekends.
If you got “Error load data from the file” errors, it means that your server settings do not allow to upload files from external URLs. Please contact your hosting provider and ask them to set “allow_url_fopen” to On.
Alternatively, you can manually install it by uploading “demo” folder to your theme folder. Please check this link for more information http://sweet-dessert.axiomthemes.com/doc/#demo_content
If the issue persists, please submit a ticket at https://axiom.ticksy.com/ and our support team will provide you with assistance.
Regards.
Hi, I got the theme through my elements account.
The main problem is that revolutions slider doesn´t work, I have disabled all the plugins and it still doesn´t work. The theme is: Sweet Dessert by axiomthemes.
Thank you very much.
Hi,
Please note that Items on Elements are not supported by the author. We have tested the theme and didn’t find any issue with the slider.
For any WordPress item downloaded via your Elements subscription, please direct your issues and questions via WordPress support form at https://help.elements.envato.com/hc/en-us/requests/new?ticket_form_id=360000264911
Regards.
Hi there, I have opened already a ticket. I need support to download media from the back editor on wordpress. I have update wordpress 5.0.1 and I don’t know if it get any issues about updates. But I can not download media file and on the web site i got those issues:
Warning: A non-numeric value encountered in /home/mhd-01/www.wakenbake.it/htdocs/wp-content/themes/sweet-dessert/fw/core/core.reviews.php on line 206
It show me this issues on few pages. BTW, I will need support to fit those issues asap. thanks Regards Claudio
Hello,
Thank you for choosing our theme!
Your ticket has been answered, please check it.
Regards.
revslider demo? where do i find it…?
Hello,
You can import it under Appearance > Install demo data – choose only Slider Revolution – http://prntscr.com/kq2qct
You can also import it manually under Slider Revolution > Import slider – please submit a ticket at https://axiom.ticksy.com/ and our support team will send you a demo slider zip file.
Best regards.
Perfect. Done it. Thank you
You are welcome!
Hi Axiom,
When i upload file to my wp. Error is The link you followed has expired.
Can you fix it for me ?
Contact me : +84933978448 or Email : ductmd25@gmail.com
Please support,
Hello Can you support me ???????
Hello,
“The link you followed has expired.” error means that max_upload_filesize is very low. Please increase it to 32M. Alternatively, you may upload the extracted theme folder via FTP to wp-content/themes directory.
Our tech support team is ready to assist you with any difficulties like this. Please provide your website details in the support ticket at https://axiom.ticksy.com/. Thank you!
Regards
Are there any additional plugins needed to run this theme that must be purchased?
Hello!
Thank you for contact us!
No, there are bundle plugins only. There are WPBakery Page Builder (Visual Composer), Revolution Slider and Essential Grid plugins. You don’t need to purchase license for these plugins. If you need to get update of these plugins, you should submit us ticket https://axiom.ticksy.com/submit/ and we will provide you the latest available version.
Best regards
I finally installed the theme but it marks me an update in the WPBakery Page Builder plugin and it does not allow me to edit the template. Help me please.
Hello!
Thank you for contact us!
WPBakery Page Builder is bundle plugin. Could you please submit us ticket https://axiom.ticksy.com/submit/ and provide your purchase code? Support representative will provide you zip archive with required files.
Best regards
Haven’t get an answer regarding my issue yet.
Hello!
It’s already solved and demo content is already imported. Could you please check your mail box now?
Best regards
hi there, the import data is not working.
Errors that occurred during the import process: Error load data from the file ‘http://sweet-dessert.axiomthemes.com/demo/default/users.txt'. Please, try again!
Error load data from the file ‘http://sweet-dessert.axiomthemes.com/demo/default/uploads.txt'. Please, try again!
Error load data from the file ‘http://sweet-dessert.axiomthemes.com/demo/default/theme_mods.txt'. Please, try again!
Error load data from the file ‘http://sweet-dessert.axiomthemes.com/demo/default/theme_options.txt'. Please, try again!
Error load data from the file ‘http://sweet-dessert.axiomthemes.com/demo/default/templates_options.txt'. Please, try again!
Error load data from the file ‘http://sweet-dessert.axiomthemes.com/demo/default/widgets.txt'. Please, try again!
Error load data from the file ‘http://sweet-dessert.axiomthemes.com/demo/default/ess_grid.json'. Please, try again!
Error load data from the file ‘http://sweet-dessert.axiomthemes.com/demo/default/revslider.txt'. Please, try again!
Error load data from the file ‘http://sweet-dessert.axiomthemes.com/demo/default/woocommerce.txt'. Please, try again!
Hello!
I’m sorry for inconveniences!
Please contact your hosting provider to make sure that your PHP configuration limits are as follows:
-max_execution_time 600 -memory_limit 256M -post_max_size 32M -upload_max_filesize 32M
Also you should ask your hosting provider support team to check if allow_url_fopen option is enabled. Then re-import dummy data – it will be successful.
In case you still have issues, please submit us ticket https://axiom.ticksy.com/submit/ .
Best regards
