205 comments found.
Hello,
1. is there a possibility to set a daily limit for products, so that when the limit is reached you can no longer order?
2. Some cakes can be personalized with the text flavor and other types. Is it possible to enable something like this?
Regards,
Ugur
Hi there,
Thanks for writing in!
1. You can always enter quantity number on each product however there is no daily limit. You could perhaps try to use a WooCommerce official extension for this purpose
2. You can add a variable product and read more about it here.
We hope this helped and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hello,
There is a critical issue with WPBakery older versions. Are you planning to update this theme with the latest versions of the plugins?
Thank you,
Natasa
Hi there,
Thanks for writing in! The theme will be updated for sure as soon as possible and if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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i need to download demo (wordpress page) and start modify this. thnak you
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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I am trying to open a ticket, but its saying not supported, yet i extended my support. Latest version broke my site.
Parse error: syntax error, unexpected ’—’ (T_DEC), expecting ‘]’ in /home/......./public_html/wp-content/plugins/eltdf-core/post-types/masonry-gallery/admin/meta-boxes/ImageManager.php on line 2
Hi there,
Possible your support extension was not processed, we can see that you have support so please try to submit a request once again.
Thank you and keep us updated.
Support
Elated Portfolio part of
Qode Interactive
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Is it possible to hide author of a portfolio item?
Hi there,
Thanks for writing in! You can always try to add this code to Appearance > Customize > Additional CSS
.single-portfolio-item .eltdf-portfolio-author-holder {
display: none !important;
}If you still need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Thank you! 
Hi there,
Glad we could help!
Support
Elated Portfolio part of
Qode Interactive
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Import demo content not working
Your theme (SweetTooth) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Someone needs to respond and fix this please
Hello,
Please understand that our average response time is around 24 hours on weekdays.
For ‘Outdated Files’ WooCommerce message please try suggestions from this article here.
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
For demo import please follow instructions from the documentation in this link
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Elated Portfolio part of
Qode Interactive
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Hi, The temporary website link is http://www.cubegrfx.com/temp15/ The website throws a fatal error by activating Elated CPT and Elated Core plugins. Also keeping them deactivated breaks the website design. The text part of the website is not shown instead, the code is displayed. Could you please guide and help to solve this? Also, I’m unable to raise a ticket. Could you please help
Thank you
Hi there,
Please check if you have updated the latest version of the theme and its plugins. The latest theme version is 1.6.1 and if you need instructions on how to update the theme and included plugins, you can refer to the following article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins.
We do see that you are using an outdated theme version and Core plugin so update your theme and check if it is registered.
We hope this helped.
Support
Elated Portfolio part of
Qode Interactive
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Hello, Thanks so much. It worked. However, the revolution sliders on the various pages don’t show up. Before the update, the sliders were working. After the theme & plugins update, The sliders don’t show up. Can you please guide me in solving this. Thanks so much
The updated website link is cubegrfx.com/temp16
Hi there,
Could you please let us know on which exact pages the Sliders do not show, since we could see that it loads on your Home page, as well on other pages we could not locate any slider, only the title area.
Keep us updated.
Support
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I can see in my html that theres 3 lines for images – NORMAL/DARK/LIGHT – dark and light are correctly accepting the changed value but NORMAL is not reflecting any of the images ive set,
Hello,
It could be that different header and logo options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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hello , I just send you an email to get the psd file. on support@elated-themes.com thanks a lot
Hello,
This email is no longer in use. Please submit a ticket to our Help Center, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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oops I just see now… i send you a ticket for the two problems I have. today my support is just out but I contact you 2 days ago – and support was ok 2 days ago… hope you can help me for the two problem. i check how to submit the ticket
sorry, i try but its is writted : Support for “Sweet Tooth – Delicious Cake Shop Theme” item has expired. 2 days ago when i send you the email, it was not expired… and i send you the email on support@elated-themes like you ask several times on this differents posts… how to resolve my problemes? widgets bug and psd required. thanks
Hi,
Please contact us through this email, include your purchase code in the email, and our support agents will check if PSD files are available and send it to you if they are.
Support
Elated Portfolio part of
Qode Interactive
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Is it possible to have clients personal Instagram post show inside the theme?
Hello,
Please check the article in this link. This can be applied for other widget areas too, not just footer.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hallo how can I show the notification of the products numbers added to the cart on the icon cart?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hi, I updated my theme, and now the revslider is asking for a purchase code. I tried replacing the plugin with the shipped .zip, but the result remains the same. Can you please help me fix?
Hello,
The plugins that you got after the purchase (like Slider Revolution) are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
Bundled plugins do get updated with the theme, however, in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Elated Portfolio part of
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How do we keep up to date with WPBakery and Slider revolution – the purchase code in their individual text files is empty?
Hi there,
Please note that WPBakery and Slider Revolution does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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hello, I am using your sweettooth theme and I want to add a wooCommerce category Widget Grid? is it possible to integrate it? and how to . thank you
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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hello, can i change the message in the shop Add ton cart with an other one ? if yes how please can i do it ?
Hi,
To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin. If you cannot locate some label inside the theme please try adding translation for Elated CPT plugin or other bundled plugins and search for labels there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I can log in to your support system although I have the license.
Hello,
Thank you for reaching us!
To create an account and submit a ticket please follow instructions from this article – How To Submit A Ticket.
You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.
Support
Elated Portfolio part of
Qode Interactive
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Thank you!
Support
Elated Portfolio part of
Qode Interactive
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hello , can i update the theme for exemple (text size , color , update component ..ect) ???
Hi there,
Thanks for taking an interest! Yes, you can change the colors, text size and content for sure.
Feel free to check our themes documentation here.
We hope this helped and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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hello, I am using your sweettooth theme and I want to add a wooCommerce category Widget Grid? is it possible to integrate it? and how to . thank you
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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and more… nothing change when I change something into the dashboard (such as header type etc…) nothing happen… I save, I check… nothing…
Hi,
Please also check local page options. Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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hello, beautiful theme but first thing I want to change and impossible loooool… it begin very good….. impossible to change logo. I change it and not appear on the front page (always yours).... not cache problem because same on different computer…
Hello,
It could be that different header and logo options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
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hey there, i’m taking over an in-development site using your theme. the latest update is displaying all shortcodes on the front end as text, not rendering them. wp – v 6.0.1 – theme – v 1.10 – where/how do i go about sorting this, or gaining access to support please?
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Elated Portfolio part of
Qode Interactive
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Hey! in my theme the admin toolbar missing Can you help?
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Elated Portfolio part of
Qode Interactive
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