The portfolio items don’t work. Can’t click on them to open the single portfolio pages.
Maybe imported portfolio items have hash tag in custom link fields for each portfolio (when you edit each portfolio) so link won’t lead you anywhere. By editing each portfolio and removing custom link clicking on item should open single portfolio page. In case that you still have this issue afterwards then please get in touch with our support by submitting a ticket at https://elated.ticksy.com and also share WordPress admin details in your ticket.
It’s not that. It doesn’t work in your demo too.
Please submit a ticket on our support forum at https://elated.ticksy.com/ and include your site URL with wp-admin access and one of our support agents will assist you.
until now the only working version with me is 4.7.2
appreciate you advice
We have just tested it out on our end and everything is working fine.
Also we’ve noticed that the error comes from wp-admin folder which might indicate that the issue is with WordPress installation itself.
If you have any further questions, please submit a ticket on our support forum at https://elated.ticksy.com/ and one of our support agents will assist you.
Pre-sale question. Is it possible to get a 1-click demo pretty much of the site you guys have built showcasing all the pages? I want to be able to easily include certain parts of a mix of the different homepages. Thanks!
Yes, our theme does have one click import functionality and it does import everything you see on our website. So you will get all the different pages and homepage examples.
If you have any other questions, please let us know.
You are welcome!
Where is my Visual Composer? All i can see is this WP bakery and its useless.
Thanks for reaching out.
Visual Composer plugin changed name to:
WPBakery Page Builder for WordPress (formerly Visual Composer)
How long do I have to wait for support please?
Seems like no one answer me
Thanks for writing in.
Our usual response time is 1 business day.
But we’ve located your tickets on our forum and one of our support agents will answer your ticket as soon as possible.
I can’t log back into your item support, I verified with envato on this account as I am freelance. Now when I go to your ticksy page it only will login with my personal account which I don’t have any of your themes. I need to submit a ticket or it is possible that this can be answered here. The title area on single posts defaults to ‘Blog” I want the post title there as in all pages?
Unfortunately there is no option to change that through theme options.
But you can try editing this php file in order to get results you need:
I would like to customize the theme to my requirements, but when I create a classic theme-child (sweettooth-child) folder with style.css file, the style that I have written in style.css file doesn’t take effect.
I saw the main theme style is written in /assets/css/modules & modules.min.css file
I tried to figure out why and where I did it wrong I can’t find a solution, I have already worked on other WordPress and customized theme normally by creating a child-theme folder. But with SweetTooth I cannot.
Is there some special configuration needs to be done ?
Hello there Aitch,
Please, submit a ticket on our support forum at https://elated.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly assist you with anything that could be done within our theme.
I bought this theme and I begun to configure it but I have a problem: I noticed that in Elasted Portfolio List, items on front end aren’t linked to each pages. I tried to set an url on the specific field but it doesn’t work. How can I set a solution? Thank you
1# Update: I noticed that links works only opening gallery on Pretty Photo on click, but there is an issue with z-index (plus icon). By the way, link for portfolio single page doesn’t work.
2# Update: the link issue shows only with Standard – Shader Item style; with Overlay Item style works.
Thank you for choosing our theme.
Please, submit a ticket on our support forum at https://elated.ticksy.com and include your site URL with wp-admin access and our agent will gladly assist you.
Hi everybody!I have a question…How can I configure portfolio categories pages ora tag portfolio pages? Also on online demo there is only an archive page but seems it doesn’t work..how can I enable a specific portfolio tag archive page and show only potfolio items tagged for?
There is an issue with latest version of WordPress and how categories are displayed, but our support will be able to help you out with that.
Please submit a ticket on our support forum at https://elated.ticksy.com/ and include your site URL with wp-admin access.
How do I import all the contents of the preview “Macaroon” ... the import pression is blocked 20%
In most of the cases, issue with demo import is linked to server resources. You can take a look at this helpful article on how to increase these resources: https://elated.ticksy.com/article/10845/
hi! I wanted to submit a ticket on https://elated.ticksy.com/submit/ but surprisingly there is no product with the name Sweet Tooth. What should I do? I need advice if I should activate the parent theme or the child one. Thanks, Christina
Category is listed https://www.screencast.com/t/SYLvkeNx2 . Please try to clear browser cache and then login to support forum again or try submitting a ticket without logging in and just choose product and enter your purchase code.
Hey there! What is the name of the script font? The fonts in the slider in the Nougat theme “made with love” etc, what is that? I own this theme but can’t find it in the documentation. Thanks!
We are not no longer able to obtain the information on this particular font.
It’s either because our designers handmade the font or found a complete image on the web, or the designer didn’t specify the resources used.
Sorry for inconvenience, and thanks for understanding.
Curse, its a lovely font. Are you able to send me the PSDs? You mentioned that was possible to another person on this thread…
Thanks for sharing the font name.
As for the PSDs, we are able to provide those, but currently the the support platform is not working, so please send an email to email@example.com and one of our support agents will assist you.
Hello, On woocommerce version 3.2.x it is giving many deprecated function errors.
When can we expect new update for this theme?
These are not errors, these are just notices, in order to hide these, please take a look at this helpful article: https://aristath.github.io/blog/wp-hide-php-errors
As for the update, we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.
Thanks for understanding.
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