33 Reviews
I had to contact customer support, and had a quick and working answer to my problem. Really impress.
Kind and fast assistance, they solved all the problems I had in the creation of my site highly recommended !!!!!!!
It's a whole lot of things, it's not responsive on mobile, especially the buttons and the header so I have to do that manually.
It really could be better documented and organized especially the codebase. Meanwhile, access to support is a nightmare of redirections to create an account and all that wth??? Even afterwards not much progress, you will think a ticket will be automatically opened but no?
Furthermore, pls the latest version of woocommerce needs an updated template which is not yet available?
Author response
Hello there,
We are sorry to hear that you feel this way.
We have a comprehensive knowledge base at helpcenter.qodeinteractive.com/
Here you can search by theme to find the documentation or below that option, you could simply search any article or video that we have on any issue that may be troubling you.
We can see that you have registered for our support, however, you have not submitted a ticket which is why you could not reach any of our agents. Please make sure to do so and we will help you with anything that you may need.
We hope that in light of this you may reconsider the rating you have given us. A 5-star rating may not mean that much to you but it is everything to us. Thank you in advance!
Kind regards,
Elated
Customer Support solved all my problems and helped me with everything! Thank you very much for this awesome theme and your support. Tomas
Author response
Hi there,
Thanks a lot! We really appreciate this.
Best,
Elated Themes
Love it! The design is extremely nice!
No problems with this theme.
Awesome Support and Design Quality!
Really good theme for customizability, flexibility and design.
Lovely theme and great support. Thank you
Horrible, full of bugs. Not responsive, breaks, issues with logos and nav system. Wasted days of work trying to fix it.
Author response
Hello,
We couldn't find any history of your tickets on our support forum https://elated.ticksy.com
We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before calling it not responsive... Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you.
Please, note that our theme passed strong tests on Envato Market before releasing and it it is fully responsive. So, we assume something is not set right in our your environment or withing our theme options.
Of course, having pleased theme users is our priority. We hope this can be improved and you will change this bad impression you've got. Looking forward to hearing from you on ticksy.
Elated
