45 comments found.
Hi, I accidentally removed the footer and sub-footer. Can you please tell me how to enable it? I am non technical person. I would really appreciate if you can guide me how to enable it.
https://nepaleseritualhiring.com.au/. This is my website. Thank youHi there,
If you navigate to Appearance > WIdgets you can add your widgets to the footer widget area.
Also in our Swiss Delight options > Footer you can enable the style for it.
Support
Elated Portfolio part of
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Is this template has Local pickup/delivery option?
Hi there,
Thanks for taking an interest! The theme itself does not include local pickup/ delivery option unfortunately.
You can check our themes documentation here for in depth insight of the theme options and possibilities.
Thanks for understanding.
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I am trying to edit the text in the product description section of this product: https://swissdelight.qodeinteractive.com/product/cupcake/ but it won’t let me edit the text. Any headsup?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Hi where do I change the page and product titles and other titles to lowercase and the font size?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
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Hi,
Is it possible to override shortcodes templates on this theme, for example this one:
“wp-content/plugins/swissdelight-core/inc/shortcodes/image-gallery/templates/image-gallery.php”
Can i create a folder on child theme and override this template?
Thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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I have a problem with latest update of Qi Addons for elementor, some widgets are dissapeard.
Hi there,
Thanks for writing in! Could you please let us know more in detail information as well as provide us with your website URL so we can check.
Thank you.
Support
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you have to log in to see the issue because site under construction, i cant sent credentials on support because its expired. If it is possible send me an email so i can sent you .
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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impossible to download demo content i have an js error at 20%
Hi there,
We would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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i send but no reply…..
please send me demo to import manualy , 4 days i wait for that
Hi there,
We located your ticket and we can see that our agent assist you with this issue and that everything is resolved now! Please note that our tickets are placed in the order from oldest to youngest and therefore if you want to get an answer as soon as possible please do not reply to the ticket without our previous reply.
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Hi there,
How do I disable the pop-up of the product on product display page when clicked on product images? I want to make the image change when clicked on the thumbnail of the product, instead the image opens on the poup?
Also, how to display the current displaying image as active?
Hello,
Unfortunately this is not one of the single product gallery options. You can find available options in SwissDelight Core Options > WooCommerce > Product Single (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello, I’m trying to activate the skin, it keeps popping up the message please wait, I tried to do it from two different browsers. Unfortunately, that doesn’t help.
Hello,
Please try the suggestions from this article – How To Fix The Please Wait Error During Registration Process and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Is it possible to limit the filter options from the drop down to just -> price range from low to high, high to low, default in this page?
https://swissdelight.qodeinteractive.com/shop/with-filter/Hello,
Such an option, unfortunately, does not exist within the theme. However, some options from the dropdown can be hidden with some custom css and our support agents can assist you with this. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi, how do I change ONLINE ORDER link on the top right hand?
Hello,
Please navigate to Appearance > Widgets and check the header widget areas (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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How do I edit the product description? Even though I edit the content for product, the content doesn’t update?
Hello,
Please navigate to Elementor > Settings and check if the Elementor is enabled for Products. In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello, we are located in Turkey. For this reason, we want to make our website in Turkish. But after installing the theme, everything was in english. How can I convert all english words to turkish.
Hi there,
Thanks for taking an interest!
The theme is fully translatable and you can always translate it to your language. Feel free to check our tutorial about it here.
If you need any further assistance feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Hi again, Unfortunately, translation was not done with Loco. I can’t change Cart and Admin section in Header. I couldn’t change the text inside the dropdown cart either. Can you help me please? Website: sliwe.com . Thanks
Hi,
Please submit a ticket at our Help Center and one of our support agents will gladly help you to locate labels. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello, I can not import the demo it blocks between 12 and 20%, I can not increase the post_max_size which has a value of 128m to 256m because of the shared hosting, can you import the demo and I will give you the access to admin . thank you
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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Updating the product description is not working ( Not showing up on the live website).
1- Edited on the editor.
2- When clicking on the preview or the live website we can’t show our updates.
-> Notes
- We are using one of the ready-made product posts/pages.
- Our change was just a text changes
It’s looks like a bug
Hi there,
Could you please at least provide us with your website URL so we can check this.
Thank you.
Support
Elated Portfolio part of
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sure, www.MistoChocolate.com + if you have like a visual chart on how to control the template from a high level, that would be very helpful
Hi there,
Thank you, could you please try to deactivate all your third party plugins that did not come along with the theme to see if there is a possible conflict between the theme and the plugins.
Keep us updated on this please.
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Wow, the layout is absolutely stunning !
Really want to buy this theme, but why are all these comments so bad…
Hi there,
We are glad that you like our theme.
If you have any doubts or questions please do not hesitate to ask us, we will do our best to assist you.
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Hi, the filter bar for woocommerce product (elementor) is not working 
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Hi there,
I’m interested in purchasing this theme. However, I see that this theme has not been updated for almost one year now. Can you assure that there won’t be any issues or compatibility problems with the latest versions of WordPress, WooCommerce & different browsers etc.?
Moreover, is this theme fully Elementor or partially Elementor?
If there are any issues after the purchase, would you have any problems with the refund?
Thanks
Hello,
Thank you for taking interest in our theme!
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however it will be listed in the change log.
We haven’t tested our theme with WP 5.9 yet, however you can use this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
Demo content of the theme is built with Elementor and all of the features displayed in the demo can be achieved with theme options and free Elementor version. For more detailed overview of theme’s options please check the documentation in this link.
Since our themes are sold exclusively on ThemeForest, refunds are handled on Envato Market directly as explained in this article, and we do follow official Envato Market refund policy which you can check in this link.
Do let us know if you have any additional questions.
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Elated Portfolio part of
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Thanks a lot for the quick response!
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Hi, when installing, I get the code ‘Code is already registered for other domain’ the other domain with install was deactivated, so how can I proceed with this registration?
Instead of getting ‘Code is already registered for other domain’, there should be a way to unregister the domain name, since the basics of theme install is not possible with demos.
Hello,
Thank you for reaching us!
You should know that you can deregister theme via Help Center, and you can also send us a mail providing your purchase code in it and our team will help you with this.
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Excellent, thank you for your fast and prompt help.
Support
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Hi there..lovely theme..
Does it come with a psd version of the logo so I can edit it a bit? If no then I guess there maybe some sort of text editor to change the logo? Instead of the est. 2021 I’d like to change to to an image there..is this possible? Thank you!
Hello,
Thank you for taking an interest in our theme!
If you decide to purchase a Swiss Delight theme, please note that our support team can provide you design files, see this article for more info: General Info On PSD Files
For more info about theme options, take a look at official docs.
If you have more questions, let us know.
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Hello,
okay so the logo that is featured in the demo is that a text logo or is that an image? I was just curious as to how fast I could get the theme up and working if its a text logo its so much easier.
Thank you.
Hi there,
The logo is uploaded as an image, see this link.
We’re here if you have additional questions
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Okay so just to be clear if I wanted that logo created like that it would have to be done from a psd file provided by you ..its not styled that way from like CSS or anything?
Hi there,
Once you import the demo content you will get all the content that you can see on our website demo, and you will be able to customize the logo to your needs on your end. If this is what you wish. To customize our themes demo logo to your needs.
It is not styled with CSS and it is an image that you upload. You will have to edit it yes.
Support
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Hello there,
so I like this theme..and another of your themes..lol is it possible to mix elements from both on one site?
Hi there,
We are glad that you like our themes.
Each theme has it’s unique framework, options and shortcodes which can be used only with that theme so unfortunately it’s not possible to mix elements from different themes.
Support
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Hi I purchased the theme and wanted the design files but for some reason I am unable to create a support account can you help me pls?
Hello,
You can reach our support team via Help Center, please check this article on how to submit a ticket.
You can also send us mail providing your purchase code in it and our team will help you with this.
Support
Elated Portfolio part of
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Thank you I think it was because I used my personal email to setup the account and not the email that envato has? I am not sure but its working now I filled out a ticket. tysm
Hi there,
Glad to hear this is resolved and our team will for sure help you as soon as possible!
Thank you for your patience.
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The reason most people purchase themes is so they wont have to build a website from scratch..I can’t even believe that you would suggest that the theme is compatible with wpbakery and then tell me that the demo is not I would have to build the entire site from scratch..How exactly is that compatible if i have to rebuild the site? I want you to process my refund immediately if I can’t edit pages with wpBakery then its not compatible. I will take up my grievance with not just Envato but my bank if need be!
Hi there,
The native import method comes with Elementor, so when you run import tool you will get Elementor content, however you can switch to WPBakery and use it instead, all the same shortcodes are included as well. So this is how it is compatible with the WPBakery plugin, since you can use all our themes shortcodes with WPBakery, however it does not come included within our theme, nor it is stated differently, and you will need to build your content from scratch if you intend to use it.
Thanks for understanding.
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