62 comments found.
are you aware on the mobile version the menu bar disappears when you go to a page besides the homepage? Also can we make the buttons say add to cart instead of quick view?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
sent
Hi.,
We have checked your site in mobile. Your site looks fine.
Please refer : http://recordit.co/wRNkkc3cOX
Note : We cannot find your issue page for which you have sent the screenshot. Please share your page link of your issue so that, we can check and have a clear look form our end.
the issue is that people dont need to click “Quick View” the button should just say add to cart. We’re making too many steps before people can add the product
Hi Princemichael144.,
Kindly mail your FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and let you know.
Thanks!!
Hi , please can you help me I have a lot of themes,i want upload it but envato don’t accept i don’t know why
Please contact envato support : https://help.author.envato.com/hc/en-us/requests/new
thanks i will try
Hi, I’ve purchased your theme and I want to link the product image. I see the instructions you have in your Knowledge Base but It disabled the quick buttons. I want to link the product image and also have the quick buttons displayed. How could I do this?
Hi.,
Kindly mail us your (WP & FTP) Login credentials via the right bottom located at https://themeforest.net/user/designthemes so that we can check and let you know the solution.
Thank you!
PRE-PURCHASED QUESTIONS
Hello, I like your theme and I want to purchased it. I have 2 questions/issues
1) In the category pages can I add a sidebar with filters (such as the shopify demo)? 2) The product images in category pages , they have the link to redirect me to the product? When i click it to the demo nothings happen.
Hi.,
Thank you for contacting us and showing interest in our theme.
Kindly share some screenshots about your requirements so that we can check and let you know.
Thank you!
1) https://prnt.sc/TUhcnad0SnT1 -> sidebar with filters (such as shopify demo)
Hi.,
Yes its Possible ., You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Ok thank you!
Hello
Need demo content. Tried using the link in the comments and it is not working.
Thanks
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
How to open mega menu item with jquery?
Hi kokskirtumas4121.,
Thanks for contacting us. By default, our theme has mega menu functionality, using that you can create or update your mega menu in the theme.
Refer to the following knowledge base article http://docs.wedesignthemes.com/dt_articles/mega-menu/ for creating mega menu.
Thanks!!
I’m asking how to open single sub menu with jquery?
Something like: jQuery(function($) { $(‘a.open-a-panel’).on(‘click’, function(e) { e.preventDefault(); var panelToShow = $(”#mega-menu-item-1081 > a.mega-menu-link”); $(’#mega-menu-top-navigation’).data(‘maxmegamenu’).showPanel(panelToShow); }); });
Hi kokskirtumas4121.,
Thanks for contacting us !!
By default, our theme has mega menu functionality, using that you can create or update your mega menu in the theme, using jquery code will conflict with the existing theme functionalities.
Thanks!!
Regards., DesignThemes Support.
can’t install demo error at the end and also cannot add a support New Topic “* Forbidden. Your IP belongs to a high spam risk network. *
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
Buen día. Quisiera saber ¿cómo incluir un link en las imágenes principales de los productos para que lleven a la página de cada producto? Solo se puede tener acceso por medio del título. En el home he incluido una sección de varios productos pero es difícil acceder a la info, solo se puede por medio del título y me gustaría acceder haciendo click en las imágenes . Gracias
Hi OLIMPIADAS,
Please send us your purchase code, FTP and admin details to support@wedesignthemes.com so that we can check and let you know.
Hello, we need to update wordpress and plugins as it becomes vulnerable. But it seems that with this theme we can’t do it manually unless you update the theme. Can you please let us know when a new update will be available?
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
I cannot access support because my license code says INVALID…..
Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
I did, and only change my password without telling me.
Hi.,
We received your details. Our support team is processing your request. We will update you as soon as possible.
We would be happy to help out here support@wedesignthemes.com.
Note: We change login details for testing purposes only
Trying to submit a tix through support, but it keeps saying: “Purchase code is not valid.”
Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Support still does not recognize my purchase code and most of my e-mails to support@wedesignthemes.com have gone unanswered. Please provide support!
We reply to your mail
My theme breaks apart in mobile devices .It says unable to load resources. Please have a look. https://jackryan.in/
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, we can move forward.
Regards., BuddhaThemes Support.
oh I forgot my main id credentials thats why.
Please send your request to us directly at this email support@wedesignthemes.com
Hello, when will be a new update available?
Hi.,
Thank you for contacting us.
Currently we don’t have demo for this theme. Our support team currently working on it. You may able to get a update on this theme with a week or two.
Sorry to ask through here but the support website listed does not seem to have an option to submit new forums or provide a clear way to contact the author.
I would like to know how to change the logo for the “to top” button after installing the theme demo. I cannot find it listed anywhere within the site theme or plug-ins.
Hi.,
1) We would be happy to help out here support@wedesignthemes.com.
2) The below given code are added in your Dashboard > Appearance > Customize > Additional CSS.
#toTop { background: url(../images/totop.png) no-repeat right bottom; }
Note: Change the image url with your respective image.
Could you point me towards the demo content? I am unable to locate the .xml file within the demo content folder (all I find are the image files) and I need to be able to work off of the demo.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hello, I have an issue regarding the clearing cache of this theme. It seems that the theme holds the cache files by itself somewhere and it doesn’t clear. I tried several cache plugins but they don’t clear the cache. What’s worst is that on the shop, people can’t refresh their basket, it keeps showing the old cached one. They can see the new added products only with ctrl+F5, or after clearing their browser’s cache. (Something that you can’t tell your customers to do..). Please help me out. It’s very urgent as our shop is already up and running.
Hi.,
Can you please contact your hosting team regarding this. And check it out.
Regards., DesignThemes Support.
Hello! I can’t translate the template “Single Style 1” of products with any way (by WPML or by Wordpress). Can you help me? Thank You
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Will this theme be updated to be compatible with the WooCommerce 4.4 ?
Hi
Yes. The theme is compatible with the Woocommerce 4.4
DOSNT FIND PARENT THEME?
Unpacking the package…
Installing the theme…
This theme requires a parent theme. Checking if it is installed…
The parent theme could not be found. You will need to install the parent theme, swisseagle, before you can use this child theme.
Theme installed successfully.
Hi.,
Thank you for contacting us.
To use the child theme, you just need to have the main parent theme installed. So install the parent theme, then upload the child theme and activate it. Child themes are always dependent on their parent themes.
Regards., DesignThemes Support.
I had already installed the parent theme and activated it. That is the problem. It can’t find the already installed parent theme.
Hi!., Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Hi team, suddenly my slider for the special edition watch is not working. And it has a lot of this [ultimate_spacer height=”80″] Please help…
Hi vicdhika.,
If you have disabled “Ultimate Addons” plugin, just enable that plugin and have a look. If you still have the issue, kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
