24 comments found.
I purchased this theme. When I try to upload a logo it does not display. However it does display on Mobile. The site is: www.PRFORBRANDS.com. Please advise? Thank you, Brian
Hello,
Thanks for reaching out to us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
HI, where can i finde the css file with the definition for the Dark and default color scheme?
Hello,
Thank you for contacting us!
The file swoop/css/__colors.css contains all the Dark and Default color scheme CSS rules. However, this file should not be edited, it is generated automatically. Please navigate to Appearance -> Customize -> Color scheme editor to customize the theme main colors.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, where can I edit the form fields, and the email, thanks
Hello,
The messages are sent to the email specified in Settings – General.
To edit the form fields, please open the trx_addons.pot file in wp-content/plugins/trx-addons/languages directory on FTP in Poedit software.
Click ‘Create New Translation’ in the file and select the language you prefer (make sure the language variation is the same as selected in Settings – General in admin) http://prntscr.com/doe3l0. With that done the .po file will be generated out of .pot one. Translate the text strings in Poedit software and save the file. As soon as you save this .po file, the .mo file will be generated automatically. Please make sure the .po and .mo files titles format is trx_addons-fr_FR.po, trx_addons-fr_FR.mo (if your language is French, for example).
3. Upload these .po and .mo files to wp-content/plugins/trx-addons/languages directory on FTP.
Please check this video tutorial for better understanding of the procedure: https://youtu.be/aXFvCXp2EVc
For further support questions, please feel free to contact our support team at https://themerex.net/support/ to get qualified help.
Best Regards,how to activate sticky menu for mobile and tablet devices please check my website http://www.onlinevideospoint.com
Hello,
Unfortunately, some extra customization of the theme source files is required in this case. Please submit the ticket to ‘_Request a Paid Customization’ category at https://themerex.ticksy.com for more info.
Best Regards,
no thanks this should include in theme coz its basic features now a days
Hello,
We’ve submitted the request to the developers. Please submit the support ticket at https://themerex.ticksy.com/ to get the solution.
Best Regards,
Instead of using Google Plugin for multi lingual, How can I make my site available in different languages. Is this theme support?
Hello,
Thank you for your interest in our theme! The theme is compatible with WPML plugin. Feel free to use it for multilanguage support.
Regards
Pre-Sales question: Is it possible that portfolio items will open in lightbox instead of opening in a new post?
Hello,
Thank you for your interest in our theme!
The portfolio has been created via Essential grid plugin and it’s possible to add a lightbox there. Check this link https://www.themepunch.com/essgrid-doc/essential-grid-documentation/ for more information.
Regards
Thanks but my actual question is: if I will use your sample data then how easy is to change portfolio items settings so that they will open in light box?
You’ll be able to add lightbox to portfolio easily via Essential grid plugin.
Regards
Can I make any post to be appear in essential grid? If yes then on which basis?
You can use Essential grid to create post-based grid. Please learn more here: https://www.themepunch.com/essgrid-doc/core-anatomy-of-an-essential-grid/
Regards
Hi there, great theme. If we purchase, can you use home page 3 in a full width format? Or only as is shown in the demo?
Thanks
http://preview.themeforest.net/item/swoop-web-studio-creative-agency/full_screen_preview/20397403?_ga=2.196991276.1672064945.1531414545-525711344.1527005285Hello,
Thank you for your interest in our theme!
Body style can be easily changed in Theme options of each page.
Regards.
I don’t know what happen with this theme, its UI automatically changed after some days of launching my website.
please compare it with swoop wordpress theme layout once!
what is the issue behind it, please tell me.
Hello,
Your ticket has been answered, please check the reply and get back to our technicians with the requested information. Thank you.
Still waiting for your positive response !!
Standard ticket response time is 24 hours, but it may take longer depending on the complexity of the issue. Your issue is under investigation. Thank you for understanding.
Do you support Arabic?
Hello, Unfortunately, the theme doesn’t support RTL.
i tried several times error i “slider with alias home-1 not found” when import demo
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ and provide your website URL and wordpress login details for further investigation. Thank you!
Do you have html file for sale?
Hello,
I am sorry, but unfortunately, currently we do not have this template in HTML version.
Congratulation ! Good Work . Good luck with sale 
Thank you very much!
Wow amazing job. GLWS
Thank you for your comments!
Good luck with sale!
Thanks a lot!
Awesome Work Good Luck For Your Sales
Thank you
Excellent Work!
Thank you very much!
Congratulations!
Amazing Work, Good Luck With Sale 
Thanks!
Congratulations. Excellent theme. Good luck with the sales
Thanks a lot!
Congratulations! Nice Work, Good Luck With Sale
Thank you for your comments!
Congratulations! Nice Work, Good Luck With Sale
Thank you!
