27 comments found.
is there any update available. My website is not working. Admin page says – Your theme (Synergy Creative) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this: Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
We will updated it ASAP. Don’t worry.
My contact form is not working on get in touch page. Please let me know how to fix. Currently it shows [tw_contact_form_7 tw_contact_form_shortcode=“4” tw_contact_form_heading=“message”]
Where as shortcode is [contact-form-7 id=“8” title=“Contact form 1”]
How do i properly embedd my form.?
Hi will you please mail us at expjoomworker@gmail.com your wp-admin access and contact page url?
Several months that I wait for a bug with the contact form and a menu bug on the mobile version to be resolved. You had to update. Everything nothing
Updated version submit on TF. Waiting for approval.
Update installed with latest form version. No correction, and even a display bug and more with lines that crisscross the background … I can not over this incompetence
Will you please mail us some screenshot?
2 months i mail you some screenshoot and no answer…
Did you download updated version? Is problem still there? Please let me know.
Yes, I downloaded the latest version. And the problem has happened since
The sample data is not installed. Because it can be?
Please install a fresh copy of wp. Upload the theme into theme directory. Send use your wp-admin access at expjoomworker@gmail.com. We will do this for you.
Theme with display bug depending on the device used and bug with some modules used. At first, the developer responds to messages then nothing !
Hi, Please mail us at expjoomworker@gmail.com. We will help you to solve each of your problem.
Hi, I have already sent 3 messages to this email address this last month without any response from you
Will you please send it again? I will solve each of your problems.
How do I add in the page templates. all I have is a blank website. Do I need to create each page? I thought the idea of a template was that it is already created.
Hi, I think you should import dummy content first. This will help you to understand the structure of the theme. If you need any assistance then please mail me at expjoomworker@gmail.com
Layout didn’t work at all. I send two mails with description of my problem, still no response. Can I get refound? I can’t wait 2 or 3 weeks for a response…
Submit refund we will approve.
When are you updating to 4.9?
Can I make the menu a sticky menu?
After 4 days and no response, should I be regretting purchasing this theme?
Refund submitted, sorry but I cannot wait over a month for a response.
Sorry for due response. Refund approved by myself.
Hello, I ask the help of a member of the technical support to which I am entitled following the purchase of your template. It’s been 5 days since I wait for an answer. On the mobile version the hamburger menu always appears open (hiding the whole page). How can I decide to put a basic closed status? thank you for your reply
Sorry for the delay. I am here. Will you please mail me your site url. and if possible please give me an screenshot. mail: expjoomworker@gmail.com
Hello, the hamburger menu always appears open on the mobile version (hiding the whole page). How can I decide to put a basic closed status?
HI, Please give me your site url with wp-admin access at expjoomworker@gmail.com
Hello, the hamburger menu always appears open on the mobile version (hiding the whole page). How can I decide to put a basic closed status?
Hi, Mail me your site URL, wp-admin Access at expjoomworker@gmail.com
Hello, does the theme support WP Version 4.9.2? Thanks,
Hope so. If you need any help then please let us know.
The developer announces 6 months of support for: - Availability of the author to answer questions - Get assistance with reported bugs and issues
It’s wrong ! It does not respond to emails, there is no assistance despite several requests for a bug on a template (Synergy).
Will you please mail us at expjoomworker@gmail.com with your problem details. May be our support team miss that issue.
Pre-Sale Question: Can this be made full width. It seems on a lot of the demos its in a box format.
Yes. We will help you to make it full width.
Hello
Great Theme, very nice design!
Pre -purchase questions,
1-Is there an option to have a video popup in a button or icon? 2-Is demo content included? 3-Is there possibility to put the word “menu” in the hamburger icon and change its position? For example top right?
Thanks in advance
Demo content included. For other 2 options you have to modify. If you want we can help you for free.
This is an awesome theme and great code. I got a chance to test drive it and it’s super fast! Good luck on sales.
Thanks Mate.
Hey, amazing theme,
Pre -purchase question, is there an option to include video in the portfolio and home page headers?
Thanks
Hi,
Thanks for your interest. If you want then we will create an option for video popup portfolio. Yes you can add video as background of header slider.
Thanks
Hey thanks for the speedy reply! awesome, i meant can i put video in the header and body of the portfolio? but pop up might be handy too 
cheers
Nope there is no such option to put video in header. We are so sorry. But we will give you support for Video Popup for portfolio.
Great thanks so much
Sorry one last question, i promise! Is it possible to make images the full width of the page, or will they always have the padding?
Thanks so much
Will you please tell me which images you want to make full width?
Congratulations!
Amazing Work, Good Luck With Sale 
Thanks Mate.
Congratulations for this excellent template! Good luck with sale
Thanks Mate
PRE-SALES QUESTION:
Is there an option to choose a different place for the hamburger menu?
Also – is there an option to have a traditional menu up top in stead of the menu slide out?
Thanks for your interest. Hamburger menu by default fixed in left side. But if you want we can help you move it right side. Yes, there is a version with TOP MENU. http://themewar.com/wp/synergy/v2/ .
