Hi there,

Thanks for writing in! Our theme will for sure be updated it is in the list of theme updates and our team will for sure release an update as soon as possible. You will for sure be notified once the update is out.

Thank you for understanding and your patience.

Support Edge Portfolio part of Qode Interactive

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Hi there,

Thank you for reaching us!

For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature.

In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.

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Hi there,

Thanks for writing in! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but we are working really hard on updating all our themes, and we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Edge Portfolio part of Qode Interactive

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Hi there,

Please read this on where to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

If you need assistance with our theme, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

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Hi there,

IF you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.

Thanks.

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I appreciate it. And, I’ve narrowed down the issue I was having to a plugin issue, so I won’t be needing support at this moment. However, I would definitely appreciate an updated version of the theme when you get a chance to do so.

Hi there,

Thank you for the update! We are working on it and you will or sure be notified once the update is out.

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Hi,

Yes, you can add videos from YouTube or Vimeo directly https://prnt.sc/r2d1fa. In that case you only need to add video ID.

Self hosted videos are also available as an option – https://prnt.sc/r2d2hy.

Let us know if you have more questions

Support Edge Portfolio part of Qode Interactive

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Great. Thnx.

You’re welcome

Support Edge Portfolio part of Qode Interactive

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Hello,

Thank you for your purchase!

You can find minimum server requirements for demo import here.

And here’s the helpful step-by-step guide on how to import demo content successfully.

If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.

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hi, I managed to import the contents but now checking the “shop” page I don’t have the sidebar that I see in your Demo and I don’t see it created in the widget section, why?

Hello,

Just go to alter your shop page > navigate to Edge Sidebar page settings > and then choose desired Layout and Custom Widget area.

Screenshot > http://postimg.cc/KkQQhgxy

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Hello,

Thank you for reaching us.

Depending on the header type you’re using, you should insert WooCommerce cart widget to Appearance > Widgets > one of the header widget areas.

If you have any further questions, please submit a ticket on our support forum https://edge.ticksy.com/ and one of our support agents will assist you.

Support Edge Portfolio part of Qode Interactive

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Hello,

Portfolio Archive pages aren’t affected by the Theme Options configuration and you have to style it’s content manually. When we say manually, we mean via Custom CSS. It’s important to understand that PHP template for these pages is written in core theme files and can’t be changed by default.

Regards, Edge

Ok, thanks.

You’re welcome!

Hello,

Thank you for taking interest in our theme!

For any page, you can have only one header type.

If there’s anything else, please let us know.

Edge

Hello,

We implemented function for retina logo, so all you should do is to upload image that is double bigger then size you want to see in frontend.

Best, Edge

Hello,

Thank you for taking interest in our themes.

All of them are relying on WooCommerce shopping system, so we didn’t think about any other solution. The reason is simple – WC is the most reliable software for shopping.

Edge

Hello,

Yes, of course, anchoring functionality is a default feature for all our themes.

Edge

Hello,

Glad to see you’re interested in Tactile! However, this is one of our rare themes that doesn’t come with such an included feature, we’re sorry about that. Can we recommend some other Multi-concept themes from our wide variety of themes?

https://themeforest.net/item/bumblebee-a-smart-multipurpose-theme-for-freelancers-and-agencies/20714885 or https://themeforest.net/item/penumbra-a-contemporary-multiconcept-portfolio/20953356 or https://themeforest.net/item/anders-a-clean-multiconcept-portfolio-theme/20054026

Best, Edge

Hi Edge, thank you for your fast reply. That is unfortunate. Do you have another theme that comes close to Tactiles functionality and material design?

We mentioned couple in the previous reply, but when you click on this link, you will be able to see the list of all our themes https://themeforest.net/user/edge-themes/portfolio and all themes labeled as “multipurpose” or “multiconcept” are similar to Tactile when it comes to functionality.

Edge

Hi again,

Thanks for replying.

We have implemented sticky header functionality through CSS. Please take a look: https://www.screencast.com/t/d8qw4wnbKcJr

Best, Edge

Thanks for your reply. One more question please. I want to insert to the header widget area a shoutcast radio player. Is it possible the player to play continously while a user click to a page or a link? Regards Andreas

Hi again,

You are welcome!

Regarding your latest question, probably this will require custom coding so answer is no.

Best, Edge

Hi,

Welcome and thanks for taking interest in our theme!

Yes, you can set sticky header type. Please take a look: https://www.screencast.com/t/T3tALmmrm5a And yes, we have included some header widget areas as you can see: https://www.screencast.com/t/cV6mqBt10sFi

Hope this was helpful.

Best, Edge

Hi,

Welcome and thanks for taking using our theme!

Portfolio tags are showing only on predefined portfolio types. If you choose custom portfolio type, all content from visual composer will be rendered and then you will not have custom fields that you have when you choose other types. So, in this case, you need to choose some another portfolio type if you want to have portfolio tags. https://www.screencast.com/t/hJZLPVVP0A

Hope this was helpful.

Best, Edge

Hi,

We can’t tell exactly when it is going to be released but our developers are working hard on preparing updates for all our themes, and we will release them by one one. We hope that update will be available soon. Until then, please use WooComerce version prior to 3.0

We delay with theme update because woocommerce developers still change files, today is 3.1 version. Now, we need to re-check files and update them to 3.1 because there is some modifications in woocommerce templates. Please follow our change log: https://themeforest.net/item/tactile-modern-and-sharp-multiconcept-theme/10587087/#item-description__change-log

Thanks for patience.

Best, Edge

Hey,

We are working on our new update where compatibility for WooCommerce will be added. WooCommerce made a lot of changes in latest 3+ version so we need to make modification in our code to make it compatible. We will state this in our next theme version. So, please, check our change log and you’ll see when we release theme update.

Edge

Hi,

The theme is fully responsive, otherwise it would not be allowed to be on the Envato market. If you are having some issues you can submit a ticket here https://edge.ticksy.com/ and one of our support agents will inspect the issue that you are having.

Edge