Support for Tank - Creative Portfolio Showcase HTML Website Template

Support for Tank - Creative Portfolio Showcase HTML Website Template

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Themetorium supports this item


Popular questions for this item

What is an HTML website template?

The HTML website template is a set of pre-designed components that consist of HTML, CSS, and JavaScript. HTML is static, this means no dynamic features (no PHP and MySQL). The main purpose of the HTML template is to provide design elements. For example, if you want to create your own website, but the design is not your best skill, it’s a good idea to use the pre-designed HTML template and convert it to WordPress or some other platform that allows dynamic features.

Of course, the HTML website template can also be used as a stand-alone website, but it has its own limitations. It also requires coding skills (at least HTML and CSS) to customize it.

I keep trying to unzip and I’m getting a message: “The file is corrupt and cannot totally unzip”. What to do?

Nothing is wrong with the zip file. It may help if you try some other software to unzip (I recommend WinZip). Another option is to download the file again, maybe it was just a bad download.

Upload to WordPress is not possible because the “stylesheet missing error message”. What to do?

This template is an HTML website template. HTML is static, this means no dynamic features (no PHP and MySQL). It is not compatible with WordPress or any other platform.

* Please be attention, read the product page information before you buy!

I’m not familiar with HTML and CSS, can I still use it?

If you want to customize your template, but you are not familiar with HTML and CSS, I strongly recommend that you hire a specialist. It will save you time and you will get only positive emotions while using this product. If you decide to start yourself then here is a good starting point:

Sharing buttons and the “Add to Cart” button do not work, is something broken?

No, it’s not broken, it’s created that way. Sharing buttons is for design purposes only, like many other elements in the HTML template.

The contact form does not work, what do I have to do?

Here are some points that might be helpful:

1) Before using the contact form, please make sure that your server supports sending an email. Contact your hosting provider for more information.
2) Please make sure the file “mail.php” exists in the template root folder.
3) Please make sure that your valid email address is correct (where a message will be sent).
4) Please also check your spam folder.

Can I get a refund if I have changed my mind or bought this template by mistake?

It depends on whether you downloaded this product or not. Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases are non-refundable or exchangeable. So there is no way to close access to the files that you’ve already received.

If you’ve already downloaded it – In this case, no. You can not submit a refund request.
If you haven’t downloaded it – In this case, yes. You can submit a refund request.

Please be attentive, read the product page information before you buy!

Do you offer customization services?

Yes, I offer customization services – If you want some customizations to your template then please do not hesitate to contact me we can discuss it.

* Note that this service will charge you extra!

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Contact the author

This author provides limited support for this item through email contact form.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy


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