Web Themes & Templates

Discussion on Tavern - Professional Restaurant Theme

HighGrade does not currently provide support for this item.

178 comments found.

Hi, I’ve been trying to contact your support but have not been able to log into your site through envato. Can you contact me ASAP, site code is broken and we’re missing customers. This is for Tavern theme. Email us when you get this message.

Thanks, Rebecca

Hi Rebecca,

I see in our ticksy dashboard that you’ve created an account, but you didn’t submitted any tickets: http://hgr.d.pr/AsdmE9. Please submit a ticket so we can help you!

I tried to log in but it won’t let me log in using envato. I’m trying to submit a ticket but cant enter sign in.

You don’t need to use the envato login, you can sign-in like this: http://hgr.d.pr/3EtPqq | http://hgr.d.pr/xzDTo | http://hgr.d.pr/CEL8of

​I tried to use Evanto auto update of my tavern theme because i’ve been getting hacked. The 2.0 theme update leaves the site with only a footer and no content. I did the theme option export/import before and after the update but to no avail. I did see in the 2.0 release notes that this “may brake” my site. How do I update it if I’m having security issues and need to update? Rebuilding the whole site isn’t realistic. The theme is 2.5 years old and I’ve only purchased it last year. I couldn’t log in to your support system because i’ve had the theme too long. Can you please help?

Hello,

Please send us a message through our profile page and we’ll help you via emails.

Thanks!

I’ve sent 2 emails and no response. It’s been 11 days and my site is continually being attacked by malware. I need to update the theme. How do I do this?

Hi Mike,

We’ve answered to your email.

Thank you for your understanding and patience!

hello.. I have applied tavern-main demo theme and trying to install one click demo data since past 6 hrs. but it has not been uploaded properly. certain images are not shown when uploaded. i.e. , landing page background image , specialty images etc. kindly help in this matter.

Hello,

Our support has answered to your ticket that you’ve opened at https://highgrade.ticksy.com/

Thank you!

I updated the Theme and now my entire site broke! I can’t figure out how to fix it and even some of the settings have reverted to old settings! I understand I may not have continuing support but this is a matter of a broken product. Please contact me with a solution as soon as possible!

Hello,

Please send us a message through our profile page and we’ll help you.

Thank you!

hi guys how can i set mega menu? thank you

Hello,

You need to install and activate HGR MegaMenu plugin, it comes bundled with the theme, you can find the zip archive in the package you’ve downloaded from themeforest in theme -> tavern -> highgrade -> plugins. Next, you need to build your MegaMenu using the visual composer (to enable the visual composer to work with the MegaMenu, from your dashboard -> visual composer -> role manager -> post types -> custom -> check the boxes for: posts/pages/hgr_megamenu and save). Finally, you must assign your new megafooter to an existing menu item (appearance -> menus -> your menu -> expand an existing menu item and you’ll see a dropdown from where you can assign it). For more info, you can contact our support here: https://highgrade.ticksy.com

Thank you!

thank you. What about responsive mega menu? Because i Can’t see it? How does it work?

Hello,

The same way like the megafooter. You can find the plugin zip file in the package you’ve downloaded from themeforest in theme -> tavern -> highgrade -> plugins. After you install and activate it, you must set the visual composer to work with it. Next, create your megamenu and after you complete it, you must assign it to an existing menu item in appearance -> menus.

Thank you!

Hi,

I updated Wordpress to the latest version. But now Visual Composer isn’t working anymore. How to update VC?

Thanks!

I’ve found it in the download. Didn’t expected it to be in that folder ;) Thanks

Wow! If I treated my customers with the same urgency as you guys, I would probably have lost most of them by now! I tried to login through Envato yesterday but got an error message. So then I sent an email, with no response. So then I followed it up by creating a ticket this morning (#1529620) with still no response… how do I get through to you guys??

Hi Marissa,

Our support has answered to your ticket.

Thank you!

p.s.: this delay was caused by the Easter Holiday (Friday – Monday the office was close)

How can I solve mixed content warnings (HTTPS) with Google Fonts? Which file is it you are loading them in, so I can change HTTP to HTTPS…

Hi,

I had a lot of problems with your template, I requested a refund 6 days ago and you haven’t answer to me until today.

I am waiting….

Thanks

You guys really need to update this template. Almost 18 months since an update. This template is effectively abandoned and you shouldn’t be charging people money for it.

HGR Extender for Visual Composer causes the website to crash as soon as it is installed and activated.

You really should stop taking people’s money for crappy templates – or update them.

Hello,

Please open a ticket at https://highgrade.ticksy.com and our support will help.

Thank you!

I bought the theme and immediately on the screen appears this:

Fatal error: Uncaught Exception: variable to variable @container_over_xxl: in /web/htdocs/www.ilocale.it/home/wp-content/themes/tavern/highgrade/lessc.inc.php:1774 Stack trace: # 0 /web/htdocs/www.ilocale.it/home/wp-content/themes/tavern/highgrade/lessc.inc.php(1805): lessc-> injectVariables (Array) # 1 /web/htdocs/www.ilocale .it / home / wp-content / themes / tavern / functions.php (2332): lessc-> compile (’\ n \ t.clearfix () {...’) # 2 /web/htdocs/www.ilocale .it / home / wp-includes / class-wp-hook.php (286): tavern_do_less (’’) # 3 /web/htdocs/www.ilocale.it/home/wp-includes/class-wp-hook. php (310): WP_Hook-> apply_filters (NULL, Array) # 4 /web/htdocs/www.ilocale.it/home/wp-includes/plugin.php(453): WP_Hook-> do_action (Array) # 5 / web / htdocs / www.ilocale.it / home / wp-includes / script-loader.php (2231): do_action (‘wp_enqueue_scri …’) # 6 /web/htdocs/www.ilocale.it/home/wp -includes / class-wp-hook.php (286): wp_enqueue_scripts (’’) # 7 /web/htdocs/www.ilocale.it/home/wp-includes/class-wp-hook.php(310): WP_Hook -> app ly_filters (NULL, Array) # 8 / web / htdo in /web/htdocs/www.ilocale.it/home/wp-content/themes/tavern/highgrade/lessc.inc.php on line 1774.

Honestly it’s the first time that I happen and I sincerely have no words .. I would like you to solve as soon as possible, thanks

Hello,

Please open a ticket at https://highgrade.ticksy.com/ and our support will help.

Thank you!

When new upgrade for new version 5.X ?

Does not anyone answer me?

Hello,

Sure, you can update to the latest version of WordPress. After you do the update, please update the bundled plugins as well: https://highgrade.ticksy.com/article/12954/

Thank you!

Hello,

I bought tavern theme abd have requested your help through a “submit a ticket” and it has passed almost a week but you didn’t answer yet. You don’t care about tavern theme any more ?

hello.

I requested fixing problems on my homepage, It has been 3days…

Im sorry but can you fix the problems quickly?

please…

Hi, I can’t update my WordPress TAVERN theme and also the Revslider plugin has gone crazy and has produced many error lines. Please, how do I update this topic? Or is it no longer compatible with the new version of Wordpress? Tell me something please! Also I can’t create tickerts on your page, do you have email? How I should proceed?

I am unable to upload the theme and install demo content. I have submitted 2 messages for assistance and have not been answered. Please advise.

I have bought the tarven theme but the Revolution slider shows error when I select a vimeo video to use. From research the theme is using very old plugin. So it’s not working. Can the theme be updated and how can this be fixed

Please send a request from our profile page so we can help you. Thank you!

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