53 comments found.
Please help me in importing the theme, It stops at 72%.
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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The demo is not importing properly, I purchased the Tobel Theme, Very extremely disappointed.
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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is them suport RTL ?
Hi there,
Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi,
I was trying to use the contact 7 forms that came with the demo. Before I switched the demo info out it seemed to work, however I needed to put in my email address in order to receive the forms and it stopped working. UnfortunateIy, I keep getting an error message that says… There was an error trying to send your message. Please try again later.” I would appreciate any help that you could send regarding helping me resolved this issue.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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You can’t change the slidershow revolution links, the links on instagram, facebook and linkedin. I change both on slide revolution and they continue with your company links.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hi there, this theme is so nice but not working, I lost a lot of time fixing the problem also your support was too weak, and respond to emails for more than 5 days. please return my money as soon as possible best regards
Hi there,
Thanks for writing in!
Our average response time is around 24 hours, but please note that we do not operate during the weekends, therefor you might get a delayed response sometime. Our team gives their best to answer as soon as possible as well as we do see that your request has been responded. Best practice would be to see what is occurring on your end so this can be resolved. When it comes to refunds, you can read more about it here.
We do hope that you will continue the conversation with our support team though.
Support
Elated Portfolio part of
Qode Interactive
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Hello, I bought this theme but I’m not able to install it due to some theme requirements: I fix all except this: PHP Time Limit = 0 The current value is insufficient to properly support the theme. Please adjust this value to 300 in order to meet the theme requirements. I increase this limit from .htaccess and also from PHP Selector Options I have increased max_input_time to 30, but themes say again it’s 0. How to fix this theme problem?
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you still need assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi. I need to start building on different domain and later on transfer theme for the client. Will i be able to?
Hello,
Thank you for reaching us!
In case you used your purchase code to register one installation, you are required to deregister in order to use the purchase code on a different installation.
You can find more info regarding registration/deregistration here and feel free to reach us if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I would like a refund as the template does not work well with Elementor
Hello,
The theme is compatible with Elementor and if you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Since our themes are sold exclusively on ThemeForest, refunds are handled on Envato Market directly as explained in this article here, and we do follow official Envato Market refund policy which you can check in this link.
Support
Elated Portfolio part of
Qode Interactive
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I just get a troubleshooting message when I try to upload the theme and I cannot save the items to my Theme library they are not showing up anywhere when I sent a direct email with my issues to the theme author I was not responded to.
Hi,
We are not sure which email you’ve used to contact us. We would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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The title template from pages about, our team, our clients they are different from the demo theme and the imported theme. What should I do to get the same layout.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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I am developing this theme on a test domain with the license key. If I move the site to the main domain will I lose the content on the test domain/main domain because I have only one license key?
Hi,
If you need to use your purchase code both on a staging domain and main domain, then please submit a ticket at our Help Center, include full url of your staging domain, full url of your main domain and our support agents will add your staging domain as a related domain.
Support
Elated Portfolio part of
Qode Interactive
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Is this template compatible with shopify? I bought it but I may made a mistake
I HAVE THIS ERROR zip does not contain a valid theme: missing template “layout/theme.liquid”
Hello,
Unfortunately no, we don’t have Shopify versions of our themes. We are focused on creating WordPress themes and this theme can only be used on a WordPress installation.
Support
Elated Portfolio part of
Qode Interactive
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Is there any change i can have a refund? I made a mistake, someone recomended this to me, I’m not an expert and I thought it would be easy as shopify templates . Waiting for your response, hope you can help me so I can buy another one that is easy to me
Hi,
Since our themes are sold exclusively on ThemeForest, refunds are handled on Envato Market directly as explained in this article here, and we do follow official Envato Market refund policy which you can check in this link.
Support
Elated Portfolio part of
Qode Interactive
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how to delete woocommerce cache. I added new content after publishing. but no change in view how to fix it.
Hello,
If the content of the description tab is not being updated please navigate to Elementor > Settings and check if the Elementor is enabled for Products. In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
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Hi there,
The price filter default behaviour is for one currency only so if you wish to change this you will need to edit the theme files.
If you need assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hi, we met an issue with your theme. We can not update any product description, any time we try to add a brief description we got this message bellow:
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor. incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliqui ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt.
We need your help to fix this issue.
Thank you
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hi, After the latest wordpress update, there are some issues with the theme loading. Some portfolio pages and shop pages showing the loading icon and stays like that. It is not showing the actual content. I created a support ticket. Do you have any updates for wordpress version 6.1?
Hello,
Latest version of the theme is compatible with latest WP version.
Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Hello, I am thinking of purchasing your theme but please answer a question. I will review it and buy accordingly. A friend of mine is using this theme, I looked but didn’t see it. How to remove effect line in menu texts? If it’s done with css, could you please post your code?
Hello,
Thank you for taking interest in our theme!
This can be achieved with custom css and once you purchase the theme you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. You can find instructions on how to submit a ticket in this article – How To Submit A Ticket.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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hello please i have two tickets, and in one have passed 5 days with no aswer
Hi there,
Please note that when you place your ticket, it is listed among our tickets according to age. Then when you answer that same ticket again before we manage to give you an answer, we only see the time of your last reply and that ticket is then found among the newest tickets.
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Elated Portfolio part of
Qode Interactive
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Seems support is slow, we are still waiting for a simple question LOL, the theme has issues with widgets and documentation is not so clear. For 89$ expected much more.
Hi there,
Thanks for writing in! We do see that your request has been responded to so please check the response and if you need any further assistance kindly continue the conversation with our support team.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Ive left a support ticket and its been two days. Please someone assist.
Hello,
Please understand that our average response time is around 24 hours and that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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