46 comments found.
After the update, there is no menu bar on the mobile interface, please admin urgently
Please send us a support ticket. Our team will help you.
Hi, a presales question. Is there an option to change the color of the theme?
HI, No option but you will be able to change it. Our support team will help you.
Hello
i have the problem when i want to change something on a site or in a post and i click on the button save that the browser in a popup says: You want to leave the page? We dindt saved your work.
The second problem is that i cant click on any menu item in the theme options e.g. when i click on footer settings the website dosnt do anything.
Thanks a lot for your help
Ticket #2591399
You will get the reply.
Hello. Already install the template, but demo is not importing. There seems to be some problem with the theme. It stays charging and never works. I await your quick solution. Thank you.
I already opened a ticket in your support area. Ticket #2572989
You will get the reply.
Thank you, I await your response.
Thank you and I am still waiting for your help on the tickets that I generate. Ticket #2574473 or Ticket #2572989
You will get the reply.
Thank you very much for your help and support, you responded and helped in everything. Thanks
You’re welcome!
If you face any issue, send us another support ticket
your template is notmobile reponsive and I made mistake of not checking your last update on this
Hi, Please send us a support ticket with screenshot. We will fix the issue.
does i need to buy all plugins licenses ? i’m having problems with the import demo settings isn’t working.
can you help me or tutorial to install it with basic template look like your preview ? it hard to use your theme look like review !
Hi! How to activate slider revolution in these theme?
Hi, You will be able to use the plugin without activating it. The activation feature is only for plugin buyer.
Please send us a support ticket, we will check the issue.
Worst theme ever guys. First take a look at its responsive design, 2 minutes only. There are of course many errors and bugs. I ve requested a refund 2 weeks before and until now I am trying to get my money back.
HI, Please send details via our support center. We will check all issues.
I would like to translate the admin for the gallery / portfolio into French. Can you tell me how to add a language file for this one in order to translate it with poedit or locotranslate without going through the code editor directly?
Thank you.
Hi, Please send us a support ticket. We will help you.
I would like a refund cause there are many designing problems and bugs in your theme (as described in ticket #1541346). There are many things described in your specs that doesn t exists. I don ‘t want to lose more time. Thank you
Hi, We will check the ticket.
Does the $ 59 package include (Drag and drop page builder – Visual Composer) included? thanks
Hi, Yes.
I Have just updated the site and everything has disappeared even the Theme options so I can’t change the website colours or anything and with the update everything has reverted back to the Teclus theme colours. Please could you help.
HI, Please send us a support ticket. We will help you.
My support has expired and I’m not paying for it again for a theme that doesn’t work when you update Wordpress!
Kind regards,
Kjelle
Hi, please contact me if you read this. Kind regards,
K
Hi, Please send details via our support center. We will check and will fix the issue.
trying to install demo content through theme options , but when m clicking on “import demo content ” under utility section , it is just loading and loading for hours.. nothing is importing.. help me in importing demo content
Please send details via our support center. We will check the issue.
How do I slow down the services slider on the homepage?
Please send us a support ticket, we will give you the direction.
Hey Amir, now we have a cash back situation. The map problem is not fixed but the support expired. That´s bad. We send you all you need, but there ist nothing changed. How do you fix it? Thanks, Markus
Please give the ticket ID.
1015399
1015399
Nothing fixed, bad support. Mail at envato, cash back!!!!!
I used for a blog page setting “Blog posts two column” but all posts are listed below each other, not in 2 columns. Where is problem? And how can we disable that function which makes first letter of word in headings capital letter?
Please send us a support ticket with your sites details. We will check the issue.
Hello, please how can we change the main color from #f7a34a to #d4483b ? Thanks.
Please send us a support ticket, We will give you direction.
Thanks but solved ourselves.
Greetings, in the last wordpress update, in the mobile version and tablets does not appear in the header, the menu button to be able to navigate, how can this be solved.
Thanks in advance.
Luis
Please send us a support ticket, We will check the issue.
Hi, I just sent the ticket) Monday, February 6. I hope to hear from you soon. Thank you