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I have two issues with the theme:
*alonsa: Module Carousel
Images not fully extended as in the demo
Warning at bottom of page:
Warning: Invalid argument supplied for foreach() in /homepages/8/d161195767/htdocs/lawyerslife/wp-content/themes/tello/library/core.php
on line 1712
Please can you help in correcting this.
Thank you for your purchasing our theme.
1/ Sorry, but would you mind sending mail to us the photo of this problem?Thank you
2/ This is a problem that is caused by weak connection or Instagram user not correct. You can reload your page to fix it.
I just purchased the theme. I like how easy it was to set up. The one issue that I am seeing is that when I view the site on my phone, the responsive design is not displaying like it does when I view your demo site.
Our site can be seen at 57bdc443-12e5-4541-bcf4-e2911a7fea38
Even on a mobile, the carousel shows all 4 images on the main screen all at once and they are very small.
Look forward to hearing from you.
Thank you for your purchasing our theme.With carousel layout, when you change the screen size, you must reload the page to change the display.Do you have the problem with the other layout on mobile screen?
Thanks for getting back to me. Even when I reload the page on my mobile, it doesn’t change.
Also where can I go to change the layout so that I can check if this is happening with other layouts?
You can change the widget. Every widget is a layout.We don’t know why your page has the problem on mobile. Can you give us your page URL?
Our site URL is http://jetmag.staging.wpengine.com/
OK. We checked and found the problem. Please give us your email address and we will send you an update file to fix this problem.Thank you
Thanks for looking in to this. My email address is email@example.com
Thank you.We sent you an email.Please check it.
I uploaded the new js file that you sent me.. but when I look at it on my mobile it still doesn’t render correctly. Can you check?
The responsive of our carousel widget is controlled by this file.So our demo page display it well.We don’t know why your page have the problem.Are you sure about copying and pasting our update file to your theme rightly?
Hello, I am facing an issue with the home page slider. Besides, do I need to use module to bring in the content effect (visible in demo site – Fashion Category). It would be good, if any support is provided. Sending you my domain link for more clarity – www.digimag.xyz
Thank you for your purchasing our theme.Sorry, but we can not access your page. The module that you want to use is Module Masonry widget. What’s the problem with your slider? Can you send us an email with a photo? Thank you so much. firstname.lastname@example.org
Hey Alonsa, thanks for your feedback. I will try to apply the module. Just one more query, can i apply it for both home page main slider and category slider?
With Module Main Slider, you can set with any category that you want. It can be used in the container full width and content section. You can use 1 widget in many times. Thank you
Hey Alonsa, thanks for your feedback. Will try the same and will let you know the end result. In case of any query, will mesaage you. Thanks for your message.
Ok. Your welcome
So far one of my favorite themes of all time, but I’m having a serious issue on a new site.
I switched from a Genesis platform to Tello. Now, I can’t get comments to show up no matter what I do. I tried deactivating all my plugins, and no go. I’ve enabled comments through both the WP settings. I’ve also deactivvated Jetpack, re-activated it and attempted to enable Jetpack comments, and still nothing.
I’ve tried most things now and i’m convinced something needs to be changed in the PhP – do you guys have any ideas?
Thank you for your purchasing our theme. You can try to set up WordPress again and send us your page URL. We will check it. If you can, please send us your error photo by email. email@example.com
I have a problem with Widget Slider.
I would like to set an equal height for all articles, otherwise there is a lot of white space in the page and the site does not look good.
Tommaso De Luca
Thank you for your purchasing our theme. But which white space that you want to change? Between widgets or in the widget slider?
Hi, the uploaded images are of different size (I can not make them all of the same size), the “Widget Slider” does not fit all the images (instead the post images fit). So the images do not fit and they do not all of the same size.
Below is the screen of the site: http://imagizer.imageshack.us/a/img922/9916/qX4Xjz.jpg
Ok, do you already install and run Thumbnail Regenerate plugin? It will be correct all photo in the right size. Thank you
I installed the Thumbnail Regenerate plugin but it has changed nothing. I would like to be able to modify (even through CSS) the height of the images of the “Widget Slider” by setting a fixed height, now it changes according to the image that I inserted in the article.
There is white space because the next photo is higher than the one on the photo.
We fixed the size of all photos in this widget. After installing Regenerate Thumbnail Plugin, you must go to Tools -> Regenerate Thumbnail and generate to resize all photos. Thank you
I noticed that alonsa: slider widget though i load an image 750×375 px i resize the image 400×375. Can it make it 750×375 as the image in evidence? thank you
If modifying page setting with big blogs instead of small monsory, the sidebar does not appear. How do I make it appear?
Hi, with image size, we don’t understand your idea. Can you send us a clear information? With big blog, you want to use it and sidebar, you can drop it into Content section container. Thank you
But is not there a child theme? I need to edit the CSS file and I would not use plugin or edit the main theme.
If you want to have a child theme, you must create by yourself. We can not input it in our theme because of different requestion of customers.
Hi, mi name is Barbara. I am very new at designing websites in wordpress. I just purchased your theme and it seems pretty cool. I already installed it but is very hard for me to understand how to make it look like the one in the portfolio. I understand that is impossible to guide me step by step … but is there any guidelines on how to install it correctly?
Thank you for your purchasing our theme. You can read the documentation that is included in the download file. If you cannot do as the direction, we can help you. Thank you
I bought your theme today. Installation went smooth but I’m unable to setup slider in home page like you. Could you please explain to me how to setup and also I don’t know where to setup?
I’m not a tech geek so please explain me in detail.
Thank you for your purchasing our theme. With this slider, you use the module carousel widget, drag and drop it to the container in the widget setting. The Firstly, you must go to Dashboard -> Appearance -> Widget. Thank you
The module carousel does not work good. It shows one big picture and I dont get 4 small posts. Also the load more buttons does not work. Can you help me.
Hi, we replied your email. Thank you so much
Same issue as many other people in this thread. The carousel just shows one large picture. Did anyone find the solution to this problem?
Really need to fix this soon. Hopefully someone can help.
Hello, the theme have the option “featured posts”??
What widgets are used on this theme to give it the look the demo has?
Hi, we just use “Carousel”, “Masonry”, “Large Blog” widget.You can use any thing to check the layout that you want. Thnak you for your purchasing our theme.
1/ Please send us your email, we will send you an update file to fix it. firstname.lastname@example.org
2/ We think after updating the file for 1 issue, the load more button will be correct
Thank you for your purchasing our theme
Regards, No answer yet.
I’ve installed Tello template and so far I have 2 issues:
1. Issue that a lot of people seems to have – on the homepage, carousel widget displays one big photo instead of a neat slider shown on the demo page. My site: http://gloskultury.hekko24.pl/
2. Main menu – when displayed on mobile, won’t collapse – it’s just the hamburger button that does nothing.
2/ We think after updating the file for 1 issue, the menu will be correct
I’ve sent you my mail. Thanks.
This is taking forever, seriously.
@alonsa – what’s up with your support? It’s been 9 days!
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