This author's response time can be up to 2 business days.
Hi, is there a version of this theme that is working with the latest version of WooCommerce?
i have the same problem as charlotte above. the theme is all over the place and seems to mismatch with plugins. had 3 professional programmers lose hours over it and it still isnt back to normal.
Charlotte’s problem was fixed as it was not a theme issue but a customization issue which had nothing to do with the actual theme. Anyway – our support team assisted and got everything going and working fine.
If you have any issues/questions – please submit a ticket on the help desk and the support staff will assit: https://help.touchsize.com/submit-ticket/
Since the latest update of the Tempest theme, I suddenly no longer have the option to insert a separate header for each blogpost I create. Also now all the headers are blank. (see two screenshots I have added)
Could you help in fixing this since it has started right after I did the latest Tempest theme update.
I did buy the new support license for another six months (bought today) but I still get the message that my support license has expired….
We are sorry you had trouble with the theme. The support license might need a few moments before the API recognizes it as renewed – please go ahead and submit a ticket: https://help.touchsize.com/
There were no changes related to that specifically in the latest update – maybe something related with a plugin you are using.
Anyway – please submit a ticket on the help desk and our support staff will try to get things running as soon as possible.
Can I use this theme for sell my digital products individually as well as on subscription? Does it uses other woocommerce payment gateways as well? what currencies does it support?
The theme uses WooCommerce for all the shop functionality, so all WooCommerce options and addons should work fine.
Hi there, when can I expect an update and s the theme compatible with Elimentor?
The theme does not restrict you using it with Elementor, but the actual theme elements will not be added separately for the plugin.
Hi I purchased the ‘Tempest Magazine’ and I am unable to change header from Tempest magazine, can you advise me on how to change as there is no way of changing the appearance ?
There are actually options in the Tempest -> Header settings to see which options are available. For any information please contact our support staff: http://help.touchsize.com
Hello, is the theme currently compatible with Woocommerce version 3.5.1. I have this theme, but receiving notifications some of the files might cause problems.
The theme works fine and is compatible with 3.5.1. Please make sure you update the theme to the latest version so you don’t have any issues.
The theme has not been updated in a year, and with the Gutenberg editor on the horizon, I am curious as to ongoing support and updates for the Tempest theme. Is it still actively being maintained? Thank you!
Yes, the theme is still maintained and updated, with all the security updates and fixes needed in place. All our themes are, even if there are no updates for them launched recently.
My website is running very slow. Could you please identify if it is a theme or wodpress or hosing issue. more than happy to update m support with you.
There are more things that could be fixed, including the optimization, server configuration, image compression and so on. You cannot say that only one thing can/should be done. A good start would be to minify things up with a minifying plugin, you can try maybe something like this up; https://wordpress.org/plugins/bwp-minify/
Thank you so much for your help and advice. I’ll get my friend to pay fro the upgrade.
Looking forward to hear from you. Cheers!
It’s been long haven’t received any update. Is this product still supported?
Sure, we’ll have an update for this product soon. If you have any issues or you want to report any issues please contact us on our help desk: http://help.touchsize.com
We are really happy with the template thus far. Right now we would like to have different header images per page/post, but the plugins for that tell us the template does not support it. Next to that we would love the Parallax effect with the header images.
I would like to know if that is already possible within the template, or if you guys can help us. I do not mind if it cost something. Please contact us for this, because i do not know how to contact you guys otherwise
Thanks in regards.
Really glad you enjoyed using our product. For the moment, different header images are not supported but if you want to you can contact our support staff for a customization: http://touchsize.com/contact
Hi, how can I remove the theme header from my site?
Depending on what exactly do you need. You can change/remove it from the Appearance->Header tab. Anyway, if you need help please contact our support: http://help.touchsize.com
Hi, there is no Appearance->Header tab? There is a header settings tab on the Tempest theme tab but does not give the option to remove the header.
Oh, sorry this is for the newer themes. Please submit a ticket on the help desk and the support staff will assist.
Already responded on the help desk.
Hi, Im not getting all the options in the red plugin shortcodes.. I have seen many options in theme documentation, but when i open it in editor , there are not all options are there , for example: featurred slider , post slider, content box etc etc
The theme should have all the options. please contact our support staff so they could check it out. http://help.touchsize.com
Oh that was my bad, There is problem in my child theme, thank God all fine now
Thank you for a quick feedback,I’ve never seen such quick support team
Glad we could help!
Hi Author, Are you offering any discount to students ?
Unfortunately we do not have discounts and special offer opportunities provided by ThemeForest at the moment.
No Problem, I already bought it for me few minutes ago
Ok, we hope you have a good experience with it. If you have any issues/questions – please submit a ticket on our help desk and the support staff will assist: http://help.touchsize.com
Where can I look into your changelog?
You can find the changelogs for our items in the item description, at the bottom.
I noticed this theme has not been updated since June 2016 – Any plans for updating this theme for the most recent versions of WP and and WooCommerce?
Actually an update was planned to be released this week, but we delayed it for next week. Will have some updates and improvements, including latest WooCommerce files. Note that client using it now do not have any issues with the current versions as well.
I would also recommend to have a look at Venosa WordPress Theme or maybe Louvre, you can basically have the same layouts but with our beautiful drag and drop builder and a new framework.
Do not hesitate to ask us if you need help with anything, you can even submit a request for test-driving the products – https://touchsize.com/request-demo/
Excellent support! We didn’t end up purchasing this theme because it didn’t fit the specific needs of our client, but the theme creator was incredibly helpful in telling us all about their theme’s functions and giving good suggestions to alternative options. We will definitely be checking back at their themes for future projects.
Thanks for the positive feedback! Looking forward to have you as a client in the near future!
Have a great day!
Hello, I have a rewardstyle plugin that’s not functioning properly. The carousel arrows are supposed to rotate the carousel of products, but it just refreshes the actual page instead. Also, when I click on a product it’s supposed to open a new window and take you the product page to buy it, but the product page replaces the main page instead. I tried using another theme and the plugin works fine, so it’s not an issue with the plugin.
Please submit a ticket on our help desk and the support staff will check things out. http://support.touchsize.com
Hello, we really like the design of this theme great job!
We have a client that wants to use Tempest for their website but we have some questions about the functionality of static pages and static items.
Can we use some of the modules/functions that are displayed on the demo site as static items, rather than dynamic items that are pulled from posts?
For example, the blog feature with one large item in the middle and 6 smaller items on the left a right. Is that possible to make as a static item?
Also, is there a live demo with a backend that we can try to test with?
Or, if there are some good examples of sites that are using this theme with static elements, that would be helpful as well.
Thank you for your time and support on this theme, we hope we can use this for more clients in the future.
Thank you for your interest. Please write us via the contact form on our website and we’ll prepare a demo that you can test out. https://touchsize.com/contact
I’ll send you an email now.
Thank you for your quick reply!
Hello, nice theme you have, i was wondering if you could show me how to make the posts display 2 columns on mobile, thanks
It depends where, by default everything is set to show 1 column per row on mobile. Try to contact our support staff for more details. http://support.touchsize.com
Hi i was told this type of is not supported, could you please just point me in the right direction? thank you
Please try to contact our tech support, can’t really help with this kind of stuff here.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Price is in US dollars and excludes tax
Millions of creative assets, unlimited downloads.
One low cost subscription. Cancel any time.
Effortless design and video. Made online by you.
Smart templates ready for any skill level.
We'd like to ask you a few questions to help improve ThemeForest.