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I am trying to make so product thumbnails appear as dots (pagination)
following this guide:https://wpbeaches.com/add-navigation-arrows-in-woocommerce-product-gallery-slider-2/
Will this not work with your theme ?
As the changes I made doesnt do anything
Hi there,Thanks for reaching out.The guide won’t work with our theme. And your support is expired. You can renew it following this article.Thanks again.
Hello I hop doing is well
Best theme is Ui animation I have the cursor not showing in the same website.
Hello,Sorry for the delay.Can you contact us directly via email? And please provide a link to your website.Thanks in advance.
looking very nice! I have some questions. Is it possible to place a backgound video in some of your blocks? and can I mix it with other gutenberg blocks? How are the animations created? Can I set them in the blocks or in the theme?
Hi there,Thanks for your interest.1. Yes, it’s possible to use background video. For example, you can use looped video with autoplay in our sliders.2. Yes, you can use any core blocks you want, or use with other custom blocks.3. For some blocks, we use our core animations, but for most case we have a special block, which is called “Scroll Animation Block”. It’s a nested block, it means you can insert any block inside of it and select type of animation you want.Let me know if you have any questions.Thanks again.
thanks for your reply. So would it be also possible to use your blocks with another theme? do they come as separate plugin?
Yes, our custom blocks is a separate plugin. You can use it with other themes without any problems. But I think there can be minor issues in term of styles. Perhaps you will need to add custom CSS code.Thanks.
I have a question regarding the Vertical Portfolio Demo.
Is there any option to deactivate or hide the slide counter on the left? Because on mobile it appears in front of the photos.
Also on mobile, is not possible to scroll through slider? Only through autoplay.
Thank you so much.
Hello,There is no option to hide the counter. But we can help you with custom CSS. Contact us via emal where we provide all code.Yes, scroll is deactivated for touch devices by default. You have additional arrows and dots to change slide on mobile. I think we can add the option to make it scrollable on mobile in the next update. If you need it immediately, again just contact us via emal Let me know if you have any questions.Thanks.
I’ve just purchased the theme and have imported the demo on a new wordpress installation.
But the style is complety broken.
Here is my site: https://tinwe-films.com/
Oh, I’ve missed the required plugins install.
Hello,Thanks for the purchase.I’m glad you resolved your issue. Let me know if you have any questions. You can contact us via email to get fast support.
I recently bought this theme and everything works fine. Except the Customize option, it gives a critical error and I cannot customize the theme, through Appearance > Customize.
I already uinstalled and installed the theme, but it didn´t solve the issue.
Could you help me please. Thanks in advance.
Hi there,Thanks for your purchase.Can you contact us via email, please? It would be great if you could send access to your WP admin area there.Let me know if you have any questions.Thanks again.
Hello. Thank you for answering and sorry for the late reply.
It was an incompatible plugin that was causing the error. After deactivating it, everything functions properly now
Thank you for the help.
I recently purchased your amazing theme Éternel. I just love it.
Only a question:
How can I use the “Float Portfolio” or any other type of Portfolio being only a gallery? I mean, I don’t need the “Float Portfolio” to be a category of portfolio (with title of projects and link to the gallery) I want Float Portfolio to be the gallery instead. To be available to use the design of the portfolio as a gallery. I hope you understand what I mean, and looking forward to your help.
Hi there,Thanks for your purchase. As I see you’ve already contacted us via email. We will respond you there. Thanks again.
Hi! Is there a way to make the heading font of the theme title case instead of all uppercase?
Hi there,Do you mean to change the headings in the demo? You can do it manually by retyping them. In our demo most headings are typed with Caps Lock.If you still have issue, you can contact us directly via email. Thanks.
Hi, Thanks for quick help for the previous issue!
I noticed another bug – when you add “Add appearance animation on scroll” for the text block then the CSS text-align: justify won’t work.
Hello,Why do you need to add custom CSS code? It isn’t a bug. You’re selecting text, but you should select “div” inside the text you want to change. You can also use the text alignment option in Gutenberg Editor.Let me know if you have any questions. Thanks.
The block editor provides only left, center, right alignment but my client insist using justify text alignment. I also tried using Gutenberg Editor Toolkit plugin for it but it didn’t work.
Ohh, I see.SplitText plugin doesn’t support text-align “justify” property. I wish I had better news for you, but we can’t do anything with that.Just a note, justify alignment doesn’t have major effect on usability. You can also check this great article https://designforhackers.com/blog/justify-text-html-css/.
Question about “hamburger” menu.
When I use anchor link (for example website.com#about) on the mobile menu the menu wont close after clicking it.
Is there solution for this or do I have to create custom function to handle this?
Hello,Thanks for reaching out.I see the issue. We will fix it in the next update. The theme is going to be updated on Monday.If you want we can fix it today, but only on your website. For that you should contact us via email and send access to your WP admin area (login, password).Thanks again.
Hi, I’ve bought the theme and started to work on it. But it appears even when the menu is marked as “sticky” in the ‘Eternal Meta Options’ it still disappears when scrolling and doesn’t remain.
Even the demo pages e.g. ‘Digital Agency’ where I can see the “sticky” option is enable it also doesn’t seem to be working.
Can you kindly check and advise?
Hi there,Thanks for your purchase.Can you contact our team via email, please? We will be happy to help you. Thanks again.
Interested in purchasing but have 2 questions about the menu. This is referring to the creative portfolio demo
1. Is the white bar under the menu able to be hidden?
2. Is the mobile menu and white bar separating that from the main menu able to be hidden?
Hi there,Thanks for your interest.1. Do you mean white border under navigation by “the white bar”? If yes, it can be removed.2. I’m afraid I don’t understand your question. Can you rephrase it, please?Thanks again.
Hi there, I just have a pre-sales question.
Is it possible to also place the logo in the header centered and not only either left or right?
Thanks a lot
Hello,Thanks for your interest.I’m afraid the Eternel theme doesn’t have that type of layout for a header. I will let our developers know what they should add in next updates. But I can’t promise you that it will be added.Let me know if you have any questions. Thanks again.
Hi team hope you all fine! If i want to update theme do you advise manually or i can do it also through envato market plugin ? Thanks.
Hi there,Thanks, I hope you’re fine too.You can update the theme in a both ways. But I would advise you to use the Envato Market plugin.Let me know if you have any questions. Thanks again.
Thanks team ! Have a great weekend!
Thanks, have a nice day!
Hello there I am struggling to import the demo store even though I have installed all the required plugins etc. Can you please advise?
Hi, I am updating my portfolio website but, for some reason, the h1 title field disappeared on all single portfolio archives (e.g. https://janet.ng/archive/untitled-clock-design-2/). May I know how I could get it back please? Thanks!
Hi there, Thanks for reaching out. Can you contact us directly via email? It would be perfect if you provide your WP admin area access (login, password) there.Thanks again.
hey i really like your theme. for the portfolio main would it be possible to choose the format of each image so the images appear in different formats? thanks and all my best.
Hello,Thanks for your interest.Can you add more details, please? What do you mean by “choose the format of each image so the images appear in different formats”? Do you want it to be a slider?You can always contact us directly via email. Thanks again.
I’ve purchased your theme and sent you an email with a few questions. Thanks!
Hi there,I’m afraid we received your message as a spam.We will answer you as soon as possible.Thanks.
Please I need help for two different issues :
- In the original theme we can find a columned Carousel with instagram feed. I can’t connected it with my business instagram. And if I try to change an image, I lose the entire feed. Can you help me ?
- In an 2 column (50/50) block with an image, I want the image take all the part side (without the frame of the block being visible).
Thank you very much.
Hi there,Thanks for reaching out.Can you contact us through email, please? We can provide screenshots and detailed help there. And send us more information about columns block, as I understand you need an image inside of it to be with full width, but not sure.Thanks again.
Hi team MaitreArt,
Thank you for your quick response
I have just sent you an email.
See you soon.
Hi. I have a few pre-sale questions please:
1. Is it possible to install elementor to use for other pages while still having all the design and functionality of this theme on other pages?
2. Is it possible to import all the different demo pages into one installation eeasily?
Hi there,Thanks for your interest.1. Our theme is not compatible with the Elementor.2. Yes, you can import a full demo with one click.Let me know if you have any questions.
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