44 comments found.
One cannot book an appointment on your appointment page without an account why?
And do visitors create an account in order to book an appointment?
http://terraatma.ancorathemes.com/appointment/Hello,
Thank you for contacting us!
The Booked plugin allows choosing between “Registered” and “Guest” booking. Registered booking will require all appointments to be booked by a registered user (default). Guest booking will allow anyone with a name and email address to book an appointment – https://prnt.sc/vtk7px
Regards.
Thanks so much for your answering my pre-sale question..I will be buying this theme soon
Is this theme fully compatible with the latest “Visual Composer”???
Is your theme 100% compatible with the following latest plugins???
- Slider Revolution 6.2.23 - WP Bakery Page Builder 6.4
If not, when will you update the theme to provide 100% support of these latest plugins?
PRE-SALES QUESTION:
I notice that you’re development of this theme seems to average receive one update every 1 – 2 years. Do you expect to continue this trend of very scare development and update of this theme???
Please be very truthful in your answer.
Hello,
Thank you for your interest in our theme.
Update frequency depends on how many bugs/issues are required to be fixed and added in new theme update. So there weren’t some serious changes to be done in theme between updates.
If you get any kind of issues with theme – our Support team is always glad to assist you and fix that on your website.
You may always get latest versions of plugins by contacting our team at https://themerex.net/support
Thank you.How’s it going? I have a pre-purchase inquiry.
I noticed that the Terra Atma theme hasn’t been updated since September 12th, 2019. Are there any compatibility issues with WordPress 5.4x? Approximately when can we expect to see the next update?
Thanks
TDB
Hello,
We appreciate your interest in our theme!
Theme is compatible with latest WP.
New theme update (version 1.9.1) is in progress and will be released in a while.
Also you’ll have any issues before new updated is released – our Support team is ready to assist you.
Best regardsThank you!
Hello! I bought your Terra Atma template. downloaded it and installed it on WordPress. It’s hard for me to figure out how to set up the site to look like your demo. I can get already configured, or I have to suffer with the setting.
Hello,
Thank you for choosing our theme and contacting us!
Our themes have simple One click demo data import tool. It’s very easy to use and you can get precise copy of our demo website in just 1 click, really.
Before installing demo data make sure you have installed all required plugins in Appearance> Install plugins
To import demo content into a WordPress site, please go to Appearance -> Install Demo Data: http://terraatma.ancorathemes.com/doc/#demo_contentIf you still have any further questions or difficulties, please submit a ticket at https://themerex.net/support/ – our Support team will be happy to help.
Thank you in advance.Hello! I can not install and configure the template on WordPress. Help me please.
Hello,
Please submit a ticket at https://themerex.net/support/ – our Support team will be happy to help.
Thank you in advance.Hello! I can’t get in support. It gives an error that the username and password are incorrect. I enter my data from https://studio.envato.com/ Where can I register for support?
Thanks. figured out 
1. Please I need to change the color of the tittles in Menú, I choose withe background color on header so the menu tittles in withe dont show
2. I don´t need the “USER MENU AREA” but when turn off it the main logo disappear .
- Global options
- Menus
- Show user menu area (OFF) logo in header dessapearAlso submitted a ticket
Hello,
Your support ticket was replied.
Please check it.
Thank you!
Purchesed, please could you tell me how remove “FAX” text on page information
Hello,
Thank you for choosing our theme and contacting us!
You can edit theme’s file to remove fax:
wp-content/themes/terra-atma/footer.php
http://prntscr.com/lkelndIf you have any further questions, please submit your request at https://ancorathemes.ticksy.com/ – our Support team assist you.
Thank you.
purchased, how I can remove the form GET IN TOUCH that appears in home page on the top, I want to remove that function in desktop but not the get in touch button for mobiles, it is posible?
Hello,
You can edit/delete the form on the Revolution Slider’s “Static/Global Layers”: http://terraatma.ancorathemes.com/doc/images/to_slider_layer_2.png
If you still have any further questions, please submit your request at https://ancorathemes.ticksy.com/ – our Support team assist you.
Thank you in advance.
Purchased, I want to change the color of the letters of the main menu, where I can find this option
Hello,
Please provide your website URL and needed color code for menu items at https://ancorathemes.ticksy.com/ – our Support team assist you.
Thank you in advance.
Just purchased, when I try to edit the page on backend editor, the backend show me any block, I can only edit on frontend. I want to use backend for edit content but there is a message the say “YOU HAVE BLANK PAGE START ADDING CONTENT OR TEMPLATES” despite in Front end demo data is there
Hello,
Please provide us with your website details at https://ancorathemes.ticksy.com/ – our Support team take a look and assist you.
Thank you in advance.
Purchased, I want to change the color of the letters of the main menu, where I can find this option
Hello,
Please provide your website URL and needed color code for menu items at https://ancorathemes.ticksy.com/ – our Support team assist you.
Thank you in advance.
@Julia_support i and @Brynamics work as a team, how do i install this theme on my website? sending login details via DM
Hello,
Before installing the theme please make sure you unpacked the archive and extracted theme files.
- Login to admin panel. - Go to Appearance – Themes and click on the Add New button. - Choose Upload theme option. Click on Browse…(Choose file in Safari/Chrome), select the “terra-atma.zip” and click Install Now button.
After successful installation click on Activate or go to Appearance – Themes and click on Activate to activate the newly installed theme.
After the theme’s activation you will be prompted to install recommended plugins.
Once plugins are installed you are able to proceed with dummy data installation in Appearance> Install demo data
Please also check this info: http://terraatma.ancorathemes.com/doc/#installation_informationIf you have any further questions or issues, please submit your request at https://ancorathemes.ticksy.com/ – our Support team will be more than glad to assist you.
Best regards.
Thanks for your response. How can i edit the default image, content to appear like what i have here http://www.flourishinghealth.ca/services/
i get the “Geocode was not successful for the following reason: REQUEST_DENIED” when i click to view the homepage of the page
Hello,
You’re welcome!
Please provide us with your website URL, username and password at https://ancorathemes.ticksy.com/ – and get qualified assistance from our Support team.
Thank you in advance.
Did that last night my dear. Submitted a ticket with site username and password
Hello,
Thank you for cooperation.
Your support ticket was replied.
Please check it.
Have a nice weekend!
Please i have dropped a comment with a copy of my google API Key, could you help me fix please?
Hello,
Please clear your browser’s memory cache and re-check your website. There is no error and map is displaying properly.
Please check also our latest reply in your support ticket.
Thank you.
Product purchased, Please attend to us via @michndu. Thanks.
Hello,
Thank you for your choice! Have already replied to that comment.
Best regards.
Please i want to buy the theme for myself how do i go about this right now?
Hello,
We appreciate your interest in our theme!
Just click on Add cart button on this page, go to Checkout and specify billing details and select Payment Method:
http://prntscr.com/llk5dw http://prntscr.com/llk5xoPlease let us know if you have any further questions.
Best regards.
ok then… i would like it to look exactly as it is here http://www.flourishinghealth.ca/. Hope that is possible?
Hello,
Our themes have simple One click demo data import tool. It’s very easy to use and you can get precise copy of our demo website.
So you’ll get this after demo installation:
http://terraatma.ancorathemes.comAfter that you are able to customize website according to your needs.
Regards.
ok then my other team mate will buy it for me right away
Thank you for your choice!
I am trying to get rid of the author post info for each blog post here on the services page.. Nothing works http://www.flourishinghealth.ca/services/
Hello Samantha,
Try adding this code in Appearance> Customize> Additional CSS: .sc_blogger span.post_info_item.post_info_posted_by { display: none !important; }
If you need also to remove post date, add this code:
.sc_blogger span.post_info_item.post_info_posted { display: none !important; }
Best regards.
I have installed the WooCommerce Add On ‘Generate PDF Vouchers’. It works with the TwentySeventeen theme but not Terra Atma. The error that is being produced is [07-Oct-2018 22:58:47 UTC] PHP Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘terra_atma_clear_filters_all’ not found or invalid function name in /public_html/filename/wp-includes/class-wp-hook.php on line 286. Due to it working with the Twenty Seventeen theme, I have been advised by the plugin developers to contact you for support. Are you please able to assist?
Hello,
Unfortunately we don’t guarantee that theme will be compatible with any third-party plugin.
According to Envato support policy Item support does not include assistance and customization for third-party assets.
But our Customization studio may implement compatibility with third-party plugin for you. To get a quote, please submit your request to category “Request Paid customization” at https://ancorathemes.ticksy.com/.
Thank you for understanding.
Is there a way for the 2 column Aurora blogger layout for services be able to show the “learn more” link? That layout doesn’t allow for a link
Hello Samantha,
Unfortunately 2 column Aurora blogger style have no links or buttons by default.
Try to add separate Blogger shortcodes for each service items and add Button shortcode below each Blogger.
Best regards.
I’ve installed the theme and it’s activated on the frontend, but all of the admin pages in Wordpress require an FTP login with a form that I cannot submit: “To perform the requested action, WordPress needs to access your web server.”
This is comes up when I just try to view any page in the /wp-admin section
The only way for me to view the admin backend is to delete the template… Any suggestions?
Hello,
The issue is connected with file permissions/ownership.
Please edit wp-config.php file and add the following lines:
define(‘FS_METHOD’, ‘direct’); define(‘FS_CHMOD_DIR’, 0770); define(‘FS_CHMOD_FILE’, 0660);
The screenshot shows where exactly it should be placed in the file: http://prntscr.com/ghshy3
Best regards.
Thanks for your quick reply! I installed the theme again after the edit to wp-config.php and get the same results.
Hello,
Sorry for delayed reply – we don’t work on weekends.
I see that you have submitted a ticket. Please provide us with your website URL, username, password and ftp-access details (host, username and password) in your ticket, so our Support team take a look and assist you.
Thank you in advance.
Update: template folder had weird permission issues that we weren’t able to solve and had to submit for a refund.
Hello,
The issue you have is not theme-related. It is a known problem which is solved on the server end.
Unfortunately you haven’t provided us with your server details to check and assist you.
The manager in charge will get back to you asap.
Thank you for understanding.
I am getting a fatal error when I try to activate the slider revolution through your instructions and theme.
Hello,
Thank you for choosing our theme and contacting us!
Please provide us with your website details in a ticket at https://ancorathemes.ticksy.com/ – our tech support operators will take a look and assist you.
Thank you in advance.
got it fixed through the support ticket.
one last question, is there a way to remove the “get in touch” box over the slider on the home page?
Hello Samantha,
Sure.
Please navigate to Slider revolution> Slide editor> Static/Global layers> choose 1st slide: http://prntscr.com/kiz4sn then find trx_form shortcode on slide and remove that layer: http://prntscr.com/kiz6ax Save the changes and repeat same for next slides.Best regards.
the second link you have above dosen’t work or show anything
never mind.. got it figured out! thank you
Hello Samantha,
Thank you for your reply. Happy to help
Have a nice weekend!
Will you be updating the template to support PHP 7.2? Thanks!
Hello,
We are preparing a huge theme update with Gutenberg compatibility and GDPR Framework. It will be released in a while.
If you came across any issues of PHP 7.2 compatibility, please provide your website details in the ticket submitted to “Pre-sales Questions” category at https://ancorathemes.ticksy.com/. This does not require support renewal. Our tech support team will assist you.
Regards
Hi,
I have created a ticket via your support panel; Private Ticket #1568880 ; looking forward to your reply.
Thanks
Hello,
The tech support team has offered the solution. Please check the ticket reply. Thank you!
Regards
