104 comments found.
Hello.
Just purchased the theme and the plugins used to put it together all need updating. Can you update them please?
Oh, i just noticed that the theme does not work with the last 2 wordpress updates and all the plugins are out of date.
May I have a refund please?
So im trying to submit a ticket on your site but the theme is not listed on Edge themes dropdown.
How can I submit a refund request?
Hello,
To submit a ticket please follow instructions from this article – How To Submit A Ticket. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form shown in screenshot. First enter your purchase code, then select the profile (in this case Edge) and then theme.
You can use the theme on latest version of WordPress with this plugin.
Newer WordPress versions introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
Support
Edge Portfolio part of
Qode Interactive
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I submitted a ticket for refund yesterday. No response yet.
Hey guys, any new updates? When i use the newest wordpress nothing works, when i roll back stripe, paypal payments, woocommerce all say they need a need wordpress version.
Hi there, Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you and check this.
The update should be released soon and you will for sure be notified once it is our.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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thank you and nice to hear! 
Hi there,
Thank you for your patience!
Support
Edge Portfolio part of
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after deactivating option in General – Responsiveness, the site is working correctly on the mobile version, but there is no wideo as I’ve it on normal page, how to solve this? Secondly, the logo is not scaling correctly on mobile version page, uploading smaller logo will solve this? thanks for help in advance
Also there is a way to modify or something to play music automatically when page is loaded?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Regarding audio of the video, please note that it is necessary for videos to be muted to autoplay. You can find more information in this link.
Support
Edge Portfolio part of
Qode Interactive
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would there be another update for this?
Hi there,
It will for sure be since our team is constantly working on updating all our themes.
You will for sure get notified once an update is released.
Thank you for you patiance.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
How can I change the default orange colour everywhere to fit my brand’s colour?
Hello,
You can set “First Main Color” in Tetsuo Options > General, please see screenshot. However, please note that some elements (like buttons, header, footer, fonts…) have their separate color settings which need to be adjusted individually.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
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Hello after importing theme and one-click demo, when I click in Apperance -> Widgets, there is an Error occur: n error of type E_ERROR was caused in line 36 of the file /home/x/x/wp-content/themes/tetsuo/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart/woocommerce-dropdown-cart.php. Error message: Uncaught Error: Call to a member function get_cart() on null in /home/x/x/wp-content/themes/tetsuo/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart/woocommerce-dropdown-cart.php:36 Stack trace: #0 /home/x/x/wp-includes/class-wp-widget.php(393): TetsuoEdgeClassWoocommerceDropdownCart->widget(Array, Array) #1 /home/x/x/wp-includes/widgets.php(1977): WP_Widget->display_callback(Array, Array) #2 /home/x/x/wp-includes/rest-api/endpoints/class-wp-rest-widgets-controller.php(630): wp_render_widget(‘edgtf_woocommer…’, ‘edgtf-header-wi…’) #3 /home/x/x/wp-includes/rest-api/endpoints/class-wp-rest-widgets-controller.php(122): WP_REST_Widgets_Controller->prepare_item_for_response(Array, Object(WP_REST_Request)) #4 /home/x/x/wp-includes/rest-api/class-wp-rest-server.php(1140): WP_REST_Widgets_Controller->get_items(Object(WP_REST_Request)) #5 /home/x/x/wp-includes/rest-api/class-wp-rest-server.php(987): WP_REST_Server->respond_to_request(Object(WP_REST_Req
How to troubleshoot it? Thanks
Hi there,
Thank you for reaching us!
In case that you are running latest WordPress version, please note that we haven’t tested our theme with WP 5.8 yet, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Support
Edge Portfolio part of
Qode Interactive
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Thanks a lot! I installed actual version of tetsuo theme on diffrent host with 5.8.2 WP version, the problem is the footer which is going on the left side I belive it should going on the middle/center side of the footer, I’m right? How to change the contents footer to the center side?
Hi,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, how to disable text on the sides like “MY SKILLSET” etc. ? Thanks in advance for help.
Hi,
This text can be changed in Row Settings > Edge Settings with “Edge Row Vertical Text” option (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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there is any option to make this theme work in elementor or Pro last one year I am waiting but till now not updated?
Hi there,
Tetsuo theme is compatible with WPBakery plugin at the moment. With WPBakery plugin you will be able to achieve anything you do see on our demo website and it is not Elementor supported unortunately.
Thanks for understanding.
Support
Edge Portfolio part of
Qode Interactive
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Can I get a refund for this product? This is more buggy and time consuming than described.
Hi there,
We are sorry that you’ve got this impression. The theme is working correctly and all our themes go through strict tests before they even can be released.
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. You can check Envato Market refund policy in this link.
Support
Edge Portfolio part of
Qode Interactive
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No, it’s not working properly.
- Changing the logo’s text color doesn’t always work. Sometimes you have to do it several times before it works
- If you use text for the logo, the letters size incorrectly changes when you load the page
- Importing doesn’t work correctly. It made several menus one on top of each other
- Importing all assets doesn’t work (intended?)
- Documentation is out of date with current WordPress version
If you’re thinking on buying this theme expecting an easy, quick installation, go somewhere else.
Hi,
In case that you are using cache plugin, please deactivate it. When cache plugin is activated, cashed .css and .js files display instead of updated ones, and it looks like the changes you’ve made aren’t applying. It’s recommended that cache plugin stays deactivated during demo import and while the site is still in the development stage.
Sometimes it may occur that menus appear as very long and with duplicated menu items – this issue can occur on demo import, especially if the Import button is clicked several times. In the event you run into this matter, simply delete the additional menu items.
Here’s a 3rd party plugin we found very useful when it comes to deleting extra menu items. It renders an X icon next to all items on the menu, and you can remove the ones you wish with a single click.
Of course, you can also opt to delete the imported menus altogether and create your own from scratch.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. At the moment we couldn’t locate any ticket from you at our Help Center. In case you’ve already submitted a ticket please send us ticket ID and we will check.
Support
Edge Portfolio part of
Qode Interactive
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Hi i am trying to get rid of the search icon and shop icon in my menu, how do i do this? and can i add a button to the menu?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi I just purchased this theme why is there no license key for revolution slider and visual composer?? the text file is there but no license code?
Hi there,
Thank you for reaching us!
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
You can read more about this here.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Support
Edge Portfolio part of
Qode Interactive
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is there anyway to have the glitch effect for logo on mobile. isnt this the whole point of this theme??
Hi there,
Such an option, unfortunately, does not exist within the theme.
You should know that you can always turn to our support team regarding any theme related question and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Support
Edge Portfolio part of
Qode Interactive
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How should I disable menu bar on a single page?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
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Hi, I use main home video.
What can I do to deactivate the overlay shader opacity on mobiles?
In theme options, I’ve selected “0” to hide it, it works on computer and the background is transparent but it still appears on mobiles and there’s a dark overlay on the background!!:(((
I asked the support, but 24 hours later they say they don’t know what I’m talking about! :(((
I can’t find the css code to hide it 
Help me please, it’s very urgent! what shoud I do???!
I finally solve the problem alone
Hi there,
Glad to hear that you managed to resolve this and we are sure that our support team will help for any further assistance you might need.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
I have a problem with the theme and mainly with the Fullscreen Caroussel module on the page “ATM Communication – home page”. I have activated the change of slides by the scroll but it does not work. I am noticing errors at the jquery level.
My support is expired.
Thanks
Hi there,
Thanks for writing in! It is a bit hard to tell from here however you can always provide us with your website URL so we can check.
Also this article here that might help, thought it is just a wild guess.
Keep us updated.
Support
Edge Portfolio part of
Qode Interactive
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Where can I send you the url? I already took a look at your article.
Hi,
You can send us url here. Have you tried installing “Enable jQuery Migrate Helper” plugin? After the installation of the plugin, go to Tools and select jQuery Migrate in your left-side WordPress dashboard menu. It will open the jQuery Migrate settings. Here in jQuery Version option just change to Legacy jQuery version and click save settings button.
Support
Edge Portfolio part of
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Hello, after installing the plugin, this one announces to me: .../wp-content/themes/tetsuo/framework/admin/assets/js/edgtf-ui/edgtf-ui .js: jQuery.fn.change () event shorthand is deprecated
Hi there,
This is just a notice which you can disregard. Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however once the theme is updated you can deactivate the “Enable jQuery Migrate Helper” plugin.
Support
Edge Portfolio part of
Qode Interactive
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Hey guys i just installed the demo love it! However the revolutioin slider doesn’t seem to be included in the demo import where can I grab it?
Hello there,
Thank you for reaching us!
In case that sliders are missing after the demo import please follow instructions from this article – What To Do If Your Sliders Are Missing After Importing The Demo.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, My questionned has been asked, but the links in the answer are not online anymore. So I’m asking again : How to make an animated showcase home like here : https://tetsuo.qodeinteractive.com/animated-showcase/ ? Thanks !
Hello there,
Thank you for reaching us!
This homepage was created using the ‘Scattered Images’ shortcode ( please see screenshot ).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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OK so to do that I must buy a WP Bakery licence ?
Hi,
Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Support
Edge Portfolio part of
Qode Interactive
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Your theme is for me the best of all the themes in this website But i haven’t find yet the client for buy it. I hope soon.
Hello there,
Thank you very much!
Support
Edge Portfolio part of
Qode Interactive
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When I search for my website on google, the meta description or whatever you call it, ‘the text underneath’ is appearing as “An igniting portfolio theme designed to help you leave quite a mark. ” How do I change that? I have tried yoast too and it doesn’t seem to be helping
Hi there,
Thanks for writing in!
Take a look at this article: https://qodeinteractive.com/magazine/add-wordpress-meta-description/ that might help you.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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could anyone help me please? Some how when I use this theme, on the contact form, the send button is missing. Please help me.
Hi there,
Please provide your site url so we can take a look.
Support
Edge Portfolio part of
Qode Interactive
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This is the one sir
Hi again,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
Edge Portfolio part of
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Okay I will do it. Thank you
You’re welcome.
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Hi, the color changer dosent work on the full webpage, how to change the orange color from vertical lines? i cant do it in css and i cant find the code to change it. the orange dosent go with the brand and i need help.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
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