Reviews for Tetsuo - Portfolio and Creative Industry Theme

Reviews for Tetsuo - Portfolio and Creative Industry Theme

Cart 703 sales
Well Documented

21 Reviews

for Design Quality

Amazing design and site but a bit complicated to set up

for Design Quality

Documentation could be more helpful, the design elements are actually really wonderful but I wish it was a lot clearer on how to implement the theme within wordpress. Finally found out the theme's demos had not installed properly, but they seem to be working fine now (fingers crossed).

for Bugs

This is a terrible theme. If you expect to get your website up and running quickly, you're in for a surprise. It's just a theme that literally repackages other plugins (WPBakery and others) and you will have to learn how to use them.

It also has a lot of bugs that I pointed out in the comment section. When I tried to get a refund, the author literally said "The theme is working correctly". As if their words will make the bugs disappear.

Don't waste your money like I did, go somewhere else.

Author response

Hi there,

We are sorry that you've got this impression. Please understand that comment section on theme's ThemeForest page is meant for general inquiries and pre-sale questions and you can reach our support team at our Help Center, include URL of your site, and they will assist you with any theme related question. At the moment we couldn’t locate any ticket from you at our Help Center. In case you’ve already submitted a ticket please send us ticket ID and we will check.

As we also mentioned in the comment section you can check Envato Market refund policy in this link and please understand that refunds are handled on Envato Market directly as explained here.

We do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.

You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.

Regards,
Edge

for Bugs

Worst theme ever and support made it seem like I was incompetent. Not to mention, site analyzers kept giving me a low rating due to the poorly scripted pages

Author response

Hi there,

We are sorry that you feel this way. The theme is working correctly on our local installation and since we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, and one of our support agents will check this and assist you further.
We do have our support team that is always eager to help all our customers.
At the moment we couldn't locate any request from you at our Help Center and we hope that this will be resolved and that you'll reconsider your rating.

Best,
Edge

for Customizability

Easy to customize, very helpful for mobile adaptation without using an external plugin. Very fast and efficient support.

for Customer Support

The theme is great and has tons of options, but the customer service is really top notch. Great stuff.

for Code Quality

Very nice Design, BUT:
form follows function...!?

Poor code, the theme setup doc starts with troubleshooting.
No intuitive settings.
Recommend 3rd part plugins.
From 0 to a 12, real slow.

With all tweaks i found in the customer service tickets
(enable cache plugin w3/ enable gzip compression / enable Leverage browser caching / i even enabled php7 and server boost by my hoster.) i made it from a 0 to a 12 speed score on page speed.

[EXAMPLE: Reduce server response times (TTFB) - 6.32s !!!!!!!!!!!!]

***Note None of the included demo content ist licensed with the buy of the theme.

Author response

Hello,

We couldn't locate your support request(s) in our forum, so we're not familiar with your situation

https://edge.ticksy.com

We understand that you have problems with your page speed, which is not entirely related to a WordPress theme you're using, but the weight of your content.

The code written for all our themes is by the latest PHP standards, there's no question about that.

Documentation for Tetsuo theme can be found here

http://tetsuo.edge-themes.com/documentation

with all necessary information to get you started.

We don't recommend any 3rd party plugins for our theme, besides 2 mandatory premium plugins - WPBakery & Rev Slider, which are 100% compatible with our theme and come bundled inside the package.

When you install our theme, you can import demo content, as per this article and start from there

https://edge.ticksy.com/article/12617/

We would advise getting in touch with our support team, which stands by your service for anything you find confusing.

Until then, please reconsider this poor rating, we're sure we can help you solve the problems you encountered. Thank you.

Edge

for Customer Support

The Edge Team and Nemanja,

You are helping me in the details.

Thank you very much.

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