Hi there,

Please note that WPBakery/ Revolution Slider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.

You can read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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This is exactly what I said and doesn’t answer the question. It is correct that these plugins are bundled, but not in their paid version, but in some basic version. This is a bit deceitful imho. At least with Elementor it is the case that a lot of options can’t be used and it asks you to pay another 70$ (just for Elementor) to use the Pro version. The link you included mentions that you have the paid versions but you can’t provide the code. Well, doesn’t help, does it? Anyway, thanks for your support!

Hi there,

Testing the theme it works well on the latest version of WP and when it comes to WooCommerce you will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.

If anything needs to be checked, please send us a mail to our help center providing your purchase code in it and our team will check this on your end.

Thanks.

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its been 96 hours and I have not received a single reply… worst support ever…

Hi there,

We do see that your request has been responded so please continue the conversation with our support team.

Thank you.

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Hi there,

Thanks for writing in! Within our The Aisle Options > Social Networks OpenGraph you can change the share image.

We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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im also having an issue with the import. it does not proceed past 98%

Hi there,

Thanks for writing in! You can find the purchase code here and if you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

You can always do it on your end from our help center

If you still need assistance with this, we would kindly ask you to submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Thanks for writing in! There is no option within the theme to remove the mobile header but you could use some Custom CSS to Appearance > Customize > Additional CSS:

@media only screen and (max-width: 1024px){
    .eltdf-mobile-header {
        display: none;
    }
    body:not(.eltdf-content-is-behind-header):not(.error404) .eltdf-content {
        margin-top: 30px!important;
    }
}

We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Thanks for writing in! We do see that your request has been responded so i f you need any further assistance please continue the conversation with our support team.

Thank you.

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Thanks for the help!

Hi there,

Glad we could help!

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Hello,

We’ve checked and we see that your ticket has been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you.

We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.

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Hi there,

Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Importing the demo data doesn’t work at all and your customer support didn’t solve anything. I want the money back.

Hi there,

We are sorry to hear this but please understand that local and master levels of the resources can differ and therefor you might experience issues with the demo import. We highly suggest you contact your hosting provided to see if they can do something about this and our support team will be more than happy to try to import the demo for you once both master and local resources are set to be as we recommend.

We do hope that this will be resolved and that you will continue the conversation with our support team.

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Hello,

Thank you for letting us know, we will take a look.

Please try accessing demo directly through this link https://theaisle.qodeinteractive.com/

Feel free to reach us if you have any additional questions.

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Hello,

Thank you for reaching us!

Latest version of the theme listed in change log is compatible with PHP 8.

When updating theme we recommend following instructions from this article – How To Update A WordPress Theme And Plugins and we recommend using FTP update method.

After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.

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Hello,

Please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hi there,

You first need to check if you have assigned a Main Menu within Appearance > Menus, and if your menu items are present within this particular menu created.

If your menu is set to be the Main Menu navigation it will be visible on each page.

If you still need assistance please feel free to submit a ticket on our  help center  and one of our support agents will provide you with latest versions.

Thanks.

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Thanks for your reply. I’ve deleted all and tried to install the theme once more. When I wish to import demo data nothing happens and I really need those demo pages. In the info page everything is set according to requirements. Only suhosin is not installed.

You’re welcome.

We are currently experiencing certain issues with our servers. As a result of this, the access to a number of live demos is temporarily restricted, and some theme functionalities like the demo import will not be available for a short period of time. We are currently working with our hosting service on resolving the issue as soon as possible. We thank you for your patience and understanding.

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Hello,

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.

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Hi there,

Could you please send us a mail to our help center providing your purchase code in it and our team will check this.

Thanks.

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Hi there,

Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.

Thanks.

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Hi there,

Thanks for writing in! Since you are not direct on what issues you encounter, we did test the theme with the latest WP version and the latest Elementor and it is working perfectly fine.

We could not replicate any issue using the theme together with Elementor at all.

So please check if you have the latest version of the theme and its plugins as well as the latest WordPress version update. You can follow the update procedure from here.

We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Once we test this on our end, The Aisle is working perfectly fine on the latest version of WP.

You are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this on your end.

Thanks.

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