Incredibly hard to work with.
Author response
Hi there,
We are sorry to hear this, but if you struggle with the theme at any point you should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help with any theme related issues you may encoutner.
Also you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
You can always read more about the refund policy here but we do hope that you will turn to our support team for assistance and that this will be resolved.
Best,
Elated
Reactive and very friendly !
We have problems with the customization's and Support Team is nowhere.
We payed for support and we dont have any.........
Author response
Hi there,
We are sorry to hear this but our average response time is around 24 hours. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We are currently working with limited resources and our support team gives their best to answer all requests as soon as possible.
We managed to locate your request and see that it has been responded so if you need any further assistance please continue the conversation with our support team.
We do hope that this will be resolved and that you will reconsider your rating.
Best,
Elated
The site looks great on preview, but when you buy it, nothing works on it, problems arise as soon as you want to import demo versions. simply a disaster and confusing to work with.
There is no refund option
Author response
Hi there,
We are sorry to hear this but the testing the theme on our side it works correctly so this needs to be investigated on your end and we would kindly ask you to submit a ticket to our help center https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket and include your website URL and one of our support agents will assist you with any theme related questions.
If you are somehow having an issue with the demo import we would kindly ask you to check your resources
as well as you can always try to import our demo content with our XML file.
You can always read more about the refund policy here but we do hope that this will be resolved and that you will reconsider your rating.
Best,
Elated
Very helpful and well detailed directions, with pictures and descriptions.
Molto disponibili e indicazioni ben dettagliate, con immagini e descrizioni.
Updated review: I updated the review because the theme is great and I finally managed to wrestle with the theme and get it to import.
The import feature is very buggy and on a VPS server with the correct pre-requests it was failing. Support was fast to answer and provide a few suggestions.
The solution was to do an XML import, and when importing to make sure to import the Elementor not the WPBakery theme. In addition after that, you need to go to the one-click-importer that was broken, and have it import the widgets and options from TheAisleDashboard -> Import. Afterwards go to Slider Revolution in the Wordpress admin panel and import all the zip files under revslider-elementor directory. After all these steps it will work.
My suggestions to the authors of this theme: Please update your documentation that it comes with to include these steps and make it clear to XML import if they are having issues. We shouldn't have to wrestle with the theme to get it to work. Thanks.
Author response
Hello,
Thank you for your feedback. We have added XML import as a suggestion for alternative demo import method in this article here.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help.
Best,
Elated
The Aisle theme one click Import doesnt work anymore.
Author response
Hello,
We are currently experiencing certain issues with our servers. As a result of this, the access to a number of live demos is temporarily restricted, and some theme functionalities like the demo import will not be available for a short period of time. We are currently working with our hosting service on resolving the issue as soon as possible.
In the meantime you can try importing demo via XML import.
If you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
We thank you for your patience and understanding
Best,
Elated
The demo templates are not working, and the support team is missing. I tryed everything; by importing directly, changing the php limits to ensure the import, but didn't work. I have tryed by importing the xml by tools on wordpress, and still not working. There is something that doesn't work here, but none give me solutions. I need a solution and I didn't received any yet. So sad with this purchase.
Author response
Hi there,
We are sorry to hear this however if you are somehow having an issue with the demo import we would kindly ask you to check your resources
as well as you can always try to import our demo content with our XML file.
We also do see that your request at our help center has been answered, so please continue the conversation on our support help center so our team can help you.
We do hope that you will reconsider your rating once this is resolved.
Best,
Elated
Outstanding design elements with outstanding and responsive support. Highly recommend.
Design is mindblowing!
All other stuff - very good too.
