67 comments found.
Thanks for being such generous 
You’re welcome
Have had bugs with no customer service (even though I purchased the additional $9.60 of support). Very unfortunate as the theme looked stunning on the demo. There’s no refunds everyone so just a warning.
Hi Wh7sper. Sorry to hear you haven’t had a good support experience. Do you have a ticket ID (or email address) from which you’ve sent your request, so I can look into it for you? We’ll also be happy to arrange a refund for you if you’re not happy.
Yep, it’s ID 548, thanks.
Customer service and David have now helped resolved the issue, thanks.
Hey there, this problem has only just started occurring so I’ve never needed support prior. First off I love the theme, there aren’t that many themes for tumblr that are this powerful and at this price!
My problem is that when I upload my logo it automatically gets cropped, so to accommodate for this I increase the header size (to 1). My nav bar then starts acting strangely, aligning itself harshly to the the top or bottom depending on if the switch is on for align logo left or centre. If you need to visually see what I mean then my website is www.madebyminney.com
Thanks in advance, I’d really appreciate your help!
Hi shikariuchiha! I’m sorry — we must have missed this comment. It looks like your demo link isn’t active any more, but let me know if there’s anything we can still help with. Thanks.
Hey there, this problem has only just started occurring so I’ve never needed support prior. First off I love the theme, there aren’t that many themes for tumblr that are this powerful and at this price!
My problem is that when I upload my logo it automatically gets cropped, so to accommodate for this I increase the header size (to 1). My nav bar then starts acting strangely, aligning itself harshly to the the top or bottom depending on if the switch is on for align logo left or centre. If you need to visually see what I mean then my website is www.madebyminney.com
Thanks in advance, I’d really appreciate your help!
My navtags are dropping down off the header area and behind the slider image. Any idea why or how to properly place them?
Hi Jenny! Could you drop a ticket through at http://themelantic.com/support, with your website URL, and we’ll take a look! Thanks.
This theme’s slider show does not work on the latest browsers that are Chrome and fire fox. When I launch these browsers, your DEMO SITE ( http://catalog.themelantic.com/ ) does not work, too. So I want you to update this theme. Please check this and could you update this theme ?
Hi There — We’re really sorry about this. It’s actually a temporary bug with some of Tumblr’s code (that we can’t fix ourselves). It’s affecting various themes from different providers, and we’ve informed them about it — we’re expecting to have a fix soon!
I see. I hope this bug will fix as soon as possible. Could you tell me when the bug will fix?
We’re currently discussing with Tumblr. If they can’t resolve it, we’ll re-implement a new version of the slider that works with just our own code. Hopefully before the end of the year. Thanks.
Thank you for your effort. I’m waiting for your notice.
How is the bug?
We’ve actually just fixed it today, and will be updating our themes shortly. Email me at david@themelantic.com though and I’ll get the new code to you ASAP.
Good-looking, easy to customize theme, I use it to present my portfolio online. Had the same issues with the slider, but the support team worked a fix really fast. Great customer support
