invalid source dir…...this is frustrating…help me please….project due in 2days…..helpppp anybody!!!
Hi, Thank you for contacting us. Please send us the purchase code if you want us to help you. Please raise a support ticket through our support help desk themographics.ticksy.com but you need the purchase code so please let us know when did you purchase it and raise a ticket. Our response time is less than 24 hours during the week days. Thanks
hello, is there a calendar shortcode for events? thanks
Hi, Thank you for contacting us. Our theme does not support events in the calendar view. Thanks
I browsed this theme on my smartphone LG K10 but is not fully responsive on the main page showcase the words stop child abuse doesnt appear on, the store images are definitely not responsive at all, the cart page, the registration form and the footer also have issues. You should check this out because I really like this theme and I want to buy it.
Hi, Thank you for contacting us. It seems to be working fine on small screens. Can you please let me know the resolution on which you are checking so I can get the technical team to look at this? It would be great if you can email us the screen shots in an email so we know exactly what you are looking for. We aim to provide excellent customer support so even if you purchase it, we would be able to help and get this sorted for you. Please note that our support response time is less than 24 hours during weekdays. Thanks again!
Hello hope all is well, is it possible to change the text of the causes thumbnail from “donate now” to “read more” from the control panel or do I have to edit the code for it ? http://prntscr.com/cshrxc
another problem is the slider appears different on mac than on pc is there a fix for this ?
Hi, thank you for contacting us. We would be more than happy to help you. We have a public holiday here but our office will open on Thursday morning and I will get the technical team to help you with this. Did you also raise a ticket for this through our support help desk and i will appreciate that and we can track the progress https://themographics.ticksy.com
Hi, did you raise a ticket as we could not find it. Could you please provide me the ticket number? Or please send us an email so we can reply to you. Many thanks
Hello. Is it possible to activate the Visual Composer Frontend Editor?
Hello, thank you for contacting us. Please raise a support ticket through our support help desk https://themographics.ticksy.com and our technical team will reply to you. Thanks
The slider is definitely not responsive. I don’t know if this happened with an update or it was always like this. You can look at your preview theme on an iPhone and it is terrible.
Thank you for contacting us.
Please raise a support ticket through our support help desk https://themographics.ticksy.com for any support related queries and we will be happy to help you.
Trying to submit a ticket in your support area, and I keep getting an error saying the purchase code is for a different Envato product. I copied the purchase code from the support tab of this theme, so it should be correct.
Hi, Thank you for contacting us. Did you try submitting the ticket again as it seems to be working fine? Please raise a support ticket through our support help desk https://themographics.ticksy.com and we will be happy to help you. If you still get the error, please email us through our profile https://themeforest.net/user/themographics on themeforest. Thanks again
Hi, lovely theme! I want to buy it soon!
I have a question, is it possibleto put the GOAL for a cause in a different currency than USD? Will it be shown always as the same Mexican Pesos Value (no matter exchange rates)?
The question is, Is this theme fully switchable to my Mexican Pesos currency, in terms of goals, collected amount and donation amounts?
I hope you understand my question.
Thanks in advance,
I’m not able to change the time format from 0-24 hours to 1-12 with AM and PM in the EVENT section. Any help?
Hi, Thank you for contacting us. We would be happy to help you but we provide support only through our support help desk themographics.ticksy.com.
Please raise a ticket through our support help desk and we will be happy to reply to you. Thanks again.
I bought this item and tried to download it after 2 days when I click on the confirm link in the mail the new tab shows page not found. How can I download my item?
Hi, Thank you for contacting us.
You would need to contact Themeforest regarding this as it seems that this item has not been purchased.
How can i reach them?
I bought your theme some months ago but I have started project this vey week and support has expired. Any help? I have some issues and it seems quite unfair to have to purchase again in order to solve that questions.
We have replied to your email.
I only have two people for the TEAM section. How do I align it so it can be centered?
We would be happy to help you but we provide support through our support help desk themographics.ticksy.com
Please raise a ticket through our support help desk and we will be happy to reply to you.
If you find any issues, you can also email us through our profile page https://themeforest.net/user/themographics so our technical team can communicate with you.
I’m interested in this theme but like others have said previously many elements from the demo’s home page and other pages are not fully responsive. For example the home slider has the text partly covered and button misaligned, campaign images are very low res, the counter is broken, dividers not aligned properl, blog and shop images low res as well, etc.
Are you planning to update and fix all these issues and make the theme fully responsive? If not it’s a shame, it’s a nice clean theme.
Yes we are working on it and will release an update as soon as possible.
Hi. I bought a theme that depends on IgnitionDeck plugin and I hate it because I didn’t know it before I got it, that’s why no I ask before. Several questions: does this code depends of additional plugins? is this is the case: are they completely free or I need to pay for them? also, is it possible to let each project owner to setup their own paypal account in order to let them receive donations directly to their account? is it possible to show automatically all donations in one page to make transactions transparent to all public? please let me know. I’m very interested in a theme with this features. thanks.
The functionality which you can see in the demo of our theme is included in the theme and for that you don’t need to purchase any additional plugin.
No, this option is not available.
All payments can be show on causes detail page like in this link : http://charity.themographics.com/causes/disaster-relief/
You can show/hide transactions for public on detail page.
Please let me know if you have any further questions.
I submitted a ticket 2 weeks ago well before my support is running out, I have responded to my own ticket twice now trying to get feedback and now I am within two days of support running out. We really need this issue fixed and we did submit the ticket well before our support was gone, we haven’t even gotten a response.
Our support team is looking at your support ticket and they will reply to you as soon as possible.
im interested but i want to know which plugin does the theme uses for donation? Thank you
do u still support this product?
We aim to provide excellent customer support through our support help desk.
Please raise a support ticket through our support help desk https://themographics.ticksy.com/ and our support team will be happy to reply to you.
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