redfactory

redfactory supports this item

Supported

This author's response time can be up to 2 business days.

270 comments found.

Dear Friend,

I’m trying to solve the issues with this template how I can use the 6 month support 4 days now I haven’t got any reply.

Please Replyme ASAP Best Regards Themos Anastasopoulos

-- Forwarded message -- From: THEMISTOKLIS ANASTASOPOULOS Date: Thu, Apr 27, 2017 at 9:18 PM Subject: Fwd: Evato Lisence Verificvation To: info@redfactory.nl

Kindly Reminder

-- Forwarded message -- From: THEMISTOKLIS ANASTASOPOULOS Date: Tue, Apr 25, 2017 at 9:56 PM Subject: Evato Lisence Verificvation To: info@redfactory.nl Cc: alexprift@yahoo.gr

Dear Sir / Madam,

Yesterday 24/04/2017 I bought the template called “The Company – Responsive Multi-Purpose Theme [7438138]” and I tried to install it. Despite the difficulty to upload the demo content in order to see the sections and the configurations I must do using your demo content xml, which tooks me more than 10 hours, due to the fact that all your media and links have been migrated from the Url http://www.redfactory.nl/themes/thecompany-redfactory/files to http://www.redfactory.nl/wp-content/uploads and noone update the file, the final result of the redfactory demo site is different from the one I have bought you can check it here. The biggest issue for me is that I cannot find how to appear the section with the projects in the front page and the section with the clients logo.

An other issue is that trying to get support from your forum at the address http://support.redfactory.nl and after account registration I requested to verify my Envato Purchase Code (Item Purchase Code: 1d378f8f-370c-4001-9534-88c093570640) before I can view and create topics in your forum. But when I use the code I have I got the following error

Sorry, this key is already in the database. If you think this is a mistake, please contact us to resolve the issue. You must verify your Envato Purchase Code before you can view and create topics in this forum. You can find your Purchase Code on the downloads page of your Envato Account.

Please let me know how I can resolve the issues above. I attach to you the correct Red Factory demo.xml in order to included to your distribution package to prevent time lost from another client of yours!

— Best Regards Themos Anastasopoulos

jamieb23

jamieb23 Author Team

Hi there, I have found your support forum account, it has been registered to already to an account name. I have just emailed you the details of that account name and a password reset to the email address registered: thanast@infokey.gr so you’ll be able to access the forum and post your thread.

I want to know if I can change the background color of this theme

jamieb23

jamieb23 Author Team

Hi there, you have options via the admin panels to change the colours of various options within the theme, including the background. Anything else you wish to edit, maybe something more specific you can do via Css. We have a support forum where a moderator can help you at http://support.redfactory.nl/

This comment is currently being reviewed.

jamieb23

jamieb23 Author Team

Hi there, unfortunately, it says this comment is under review by Envato, so I’m unable to see it. But if you’re one of our theme users, please drop a thread on the forum at http://support.redfactory.nl/ and a moderator will be able to assist you.

inkout

inkout Purchased

Hi! i’d like know if your last reliese is compatible with the last version of wp.

I would also need to know if the theme is compatible with seo yoast. Because If I create the pages with your external “sections”, Yoast Seo does not read any words in the text and therefore does not index the homepage as it should.

Is there a precedent to follow? Or do I have to use another plugin with your theme?

Best regards R.

jamieb23

jamieb23 Author Team

Hi there, I responded to your email regarding this subject. Section content does get indexed by search engines. Sections pull in content from other areas, so you’ll need to put the SEO information in the section rather than on the page.

This comment is currently being reviewed.

More specifically, it’s automatically set equal size columns which I don’t really want to. I prefer to have a half of the menu for the article widget and other is divided in to 2 or 3 columns for other links or search+social network option.

jamieb23

jamieb23 Author Team

Hi there, you’ll need to open a thread on the support forum at http://support.redfactory.nl/ and a moderator will be able to assist you, please include a link to the site url and any other relevant information. Bootstrap has been used to code this theme, you’ll probably need to look at using css to change the width of the columns within the footer section for the % set by the bootstrap code.

This comment is currently being reviewed.

jamieb23

jamieb23 Author Team

I’m running locally with php7 and don’t have this displaying, do you have debug on? It’s only a warning, so isn’t a problem, but I’ll inform the dev team so they can address on the next update.

I recently purchased this theme. I am trying to activate the RevSlider plugin but get this error: Plugin could not be activated because it triggered a fatal error. Fatal error: Uncaught Error: [] operator not supported for strings in /home/goldmineopp/public_html/wp-content/plugins/revslider/includes/framework/base-admin.class.php:71 Stack trace: #0 /home/goldmineopp/public_html/wp-content/plugins/revslider/admin/revslider-admin.class.php(572): RevSliderBaseAdmin::addMetaBox(‘Revolution Slid…’, ’’, Array, NULL) #1 /home/goldmineopp/public_html/wp-content/plugins/revslider/admin/revslider-admin.class.php(73): RevSliderAdmin->addSliderMetaBox() #2 /home/goldmineopp/public_html/wp-content/plugins/revslider/admin/revslider-admin.class.php(44): RevSliderAdmin->init() #3 /home/goldmineopp/public_html/wp-content/plugins/revslider/revslider.php(164): RevSliderAdmin->__construct(’/home/goldmineo…’) #4 /home/goldmineopp/public_html/wp-admin/includes/plugin.php(1882): include(’/home/goldmineo…’) #5 /home/goldmineopp/public_html/wp-admin/plugins.php(164): plugin_sandbox_scrape(‘revslider/revsl…’) #6 {main} thrown in /home/goldmineopp/public_html/wp-content/plugins/revslider/includes/framework/base-admin.class.php on line 71

My research is showing that an updated version of the plugin seems to fix the issue. How can I get the latest plugin update?

jamieb23

jamieb23 Author Team

Hi there, I think I’ve responded to you yesterday on the forum with a fix. If that wasn’t you then please post a new thread and I’ll get a copy over to you.

You did. It fixed it. Thanks!

How can I adjust the size the responsive menu appears? It doe sit at 1200px and I want it less than this.

jamieb23

jamieb23 Author Team

Hi there, drop a thread on the forum at http://support.redfactory.nl/ and a moderator will be able to help you with some css code to adjust.

Hello. I just bought this theme and tryed to install it several time but when is at 100% installed shows up a message that says “try again” then upload the theme again and happens the same. I cannot install it, whats the problem? and how can I fix this?

Hi there, apologies I’ve not seen this comment until now. Are you installing the file you’ve downloaded without unzipping it first? You need to unzip the download package first, and then the actual install file is within that folder. Please open a thread at the support forum if you need us to look into further, the supprt forum is here – http://support.redfactory.nl/

Hey
Is this theme in version 1.5 compatible with WordPress 4.9?

Yes, I’m using 4.9 on my local setup and haven’t had any issues arise.

by
by
by
by
by
by