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How do I get the Magnifying search icon at the top of the page to go away? http://sterlingmotorcars.com/portfolio/bmw-of-sterling/
Hi there, go to the wp-admin, theme settings>general and there’s a checkbox to hide the search button half way down the page. If you have any further issues please drop a post on our support forum at support.redfactory.nl
I would like to ask if my theme is currently available the version 5.0+ of Revolution Slider? Because I have bought your theme but not able to update (even via FTP) this version with the actual download (which seems included the lastest one).
Thanks in advance!
Hi there, the latest version was included in an update which went out about two weeks ago. You’ll need to download a fresh copy of the theme from your themeforest account (this will be the latest). On your initial site, delete the revolution slider and vc plugin from your site completely. Then install the new version of the theme via FTP to overwrite the existing. Once activated the theme will show a prompt asking you to download and activate the new versions of the plugins from our service. Follow the on screen prompts and you’ll be all set up.
Cool! I handled this after find out that the files I’d changed was not correct one!
Just for your information, I have replaced the folder (wp-content/plugins/revslider/) as your instruction via FTP and it works immediately. Then I guess I couldn’t activate the plugin (to have access to the premium slider library,etc.) as this plugin is included in the theme package. Anyway, it looks awesome.
Millions thanks for your quick support!
Have a awesome day!
Glad all is working, you’re welcome
When is support for WooCom 2.6 likely to arrive please?
I like this theme but the phone view is kinda wiered is there anyway I can disable phone view
And when I upload my logo it becomes small no matter how big the logo is pls I need help with that
Hi there, you can disable the various responsive css elements. Drop a message on our support forum at support.redfactory.nl and a member of the team will be able to look at the areas you want to adjust and assist.
how can i drop a message in your wordpress module i only see request a quote contact box
Go to the support website, not the main website. Support website is http://support.redfactory.nl/ click to register and then you can view the forums.
[Customize blog theme]
Just another question concerned about the blog theme. Thanks to your themplate, we are using very often visual composer, revolution slider and style.css to build and modify the webiste for us. However, I couldn’t reach to modified the blog ..in clear way. I mean, at least i couldn’t modify the css of the meta tab (like remove the link to post comment, social , etc…) as well as its language. (we already set up as french website but it always display english words in our blog).
Do you please tell me if there is anyway to really touch this part of the theme?
Thank you so much and have a nice day!
Hi there, please post a thread on our support form at http://support.redfactory.nl with a link to the site, the pages in question and the words you’d like changed (screenshots can also be included if you’re looking at a specific section) and a member of the team will take a look in the web inspector to try and assist with the relevant css, php edits.
Thank you for the feedback
Hi , I signed on the support site, but it’s been a month, and still no response to my email.
Hi there, if you’ve signed into the forum, you post your support issue as a thread and one of the moderators answer you on the forum site, it’s not an email response. Did you sign up here – http://support.redfactory.nl/ please send me a link to the thread you created and I’ll look into.
There I registered with email: email@example.com, but still do not know my login
Is it possible to translate the elements (products) of woocommerce?
Yes you can translate WooCommerce products, you’d have to follow the guidelines set out here – https://docs.woocommerce.com/document/woocommerce-localization/
Hello there is a new version of Visual Composer 5.0. Have you yet made it available so that I can update this in my theme?
Hi there, I’ve checked the release log and no, the dev team haven’t updated the theme to work with VC V.5 yet. This will be included in the next update.
Also, I’m using the portfolio function like in your example “The Company”. To show the four columns. I have instead chosen to put the photos on top and the titles on the bottom.
I have what appears to be a grey filter over the “photo/image” area but I see in your example yours are white. How do I fix this so that there is no filter? I’ve tried to change this everywhere and have yet to find it.
Drop a thread on the forum at http://support.redfactory.nl/ with a link to the page in question so a moderator can see the edits and look at css fix for you.
Is this a private section? This site is in production and not public yet.
There is an option to set the thread as private so only the moderator can see, it’s a checkbox at the bottom of the editor just before you submit the post.
Hi are u going to update this theme soon, what about visual composer and other plugins are you going to update all ? Is it compatible with 4.7 ?
Hi there, we had an update a little while ago, which included the latest version of the plugins. Plugins that have been updated since then, will be included in the next update – the dev team haven’t specified a date for future updates at the current time, but when they do update the new plugins will be included. Currently when you install the theme, the versions which are currently supported by this current version are included. I’m currently running the theme on WP 4.7 without an issue.
Hello, I just purchased the theme and I am trying to remove the page title section for all pages. I tried to follow some of the steps that I seen on this forum, but I can’t seem to find the options you are talking about.
Any help you could give me would be greatly appreciated.
Hi Daniel, there’s no option within the settings to hide the header site wide. You can however do this with css, you need to add the folliowing css to the custom css box within the wp-admin>theme settings> custom css panel and save.
If you get stuck or need further help please open a new thread on the forum and a moderator will be able to post back to you the answer.
Hello jamieb23, thank you for getting back to me.
Did you attach the CSS that is needed? I don’t see anything.
Ah, hmm. Yes I did, it looks like Envato won’t allow that in the comments, pop a thread on the forum and I’ll paste it there for you.
I’ve just posted the code as a new thread with the title as your username on here
Could you please show me how to update the latest version of your theme or when it be available? I’m looking for upgrade the Visual Composer 5.0 plugin but the latest download file is still 4.12.
Hi there, full details on upgrading can be found on the Knowledgebase – http://support.redfactory.nl/documentation/the-beauty-salon-2/how-to-upgrade-to-the-latest-version/. The Developer team are currently working on an update for another theme we produce, they’ve not given a timescale for VC5 yet. I’ll drop them a message and see if I can get any more info.
Thanks a lot Jamie,
Do not hesitate to drop us a message as well if there is any update for VC5 for The Company theme.
Have a nice day!
Hello, all of a sudden when I went in to customize my site I got the following message… Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5120 bytes) in /home/dcappe/public_html/global-ambit/wp-admin/includes/media.php on line 2303
PLEASE HELP ASAP!!
Hi Daniel, it sounds like you’re running out of PHP memory, you can edit this via your hosting account, these limits are set by them. See – https://www.airpair.com/php/fatal-error-allowed-memory-size If you have and further issues, please open a thread on the support forum – http://support.redfactory.nl/ and a moderator will be able to give further info.
I am using Visual Composer and out of nowhere I have lost all access to row settings, so I am unable to change the colour of a background and make it full width. It seems I am having a lot of issues with this plugin and am almost at the point where i am regretting buying it at all.
Your quick response and help is greatly appreciated.
Hi there, again this could be down to the PHP memory issues you’re experiencing, it could be that all the functions for the page aren’t able to load. Try the solution provided in the previous thread, to increase the PHP memory and hopefully this should resolve the issue. If you continue to have problems, please open a thread on the forum at http://support.redfactory.nl/ and a moderator will be able to look into further with you.
Can i use this theme on several website?
“Syntax error, unrecognized expression: a[rel=]”
Any solutions for this?
Hi there, please post a thread on our support forum at http://support.redfactory.nl/ with a link to the site and any relevant screenshots which show where this error message is displaying and a moderator will be able to look into further.
Hi, I am unable to upload the theme to my site (WordPress 4.7.1). It shows this page: http://i.imgur.com/rKhqTv3.png
Hi there, the link you provided won’t allow access to the image when I click on it. Please post a new thread in the support forum and put the correct link there and a moderator will be able to assist you further. The forum is http://support.redfactory.nl/
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