34 comments found.
Hello, I have purchased your theme and installed on wordpress but when i try to go to Appearance -> Welcome page. Choose version of design that i want to install and click Start installation button.
the page appears error i thought that related to hosting after contact hosting support they reply :
We have enabled a debug for your website and it gives us the following error:
It seems to be an issue with the plugin SecretLabInstaller. You should check the issue with your developer and resolve it.
Hey please contact us at admin@secretlaboratory.dev and we will fix it.
May I know if your calculator can be set for EMI? Thanks
Yep i have bough nearly 300 items on theme forest / code canyon and that one is the worse theme i ever buy here, i buy it for the Car load demo , that is not include in the pack, i feel scammed, also lot of stuff seem broken.. maybe is due to covid again lol
I’m not sure what has happened here as the theme does work as per the demo. You can contact our support staff to assist here: https://support.secretlab.pw
giev me a direct email if you want help me, i don’t have time to waste creating a acount on a sketchy website for suport
Email send thank you
Please send to admin@secretlaboratory.dev as we are having server issues.
re-send
Thank you for your help, i changed my review for 5 stars , i i have more issue i wil paid for your time bye
Hello I am a web developer my client purchase your theme and he want to import demo on website let me know where I import this demo. I also generate a ticket
https://finance.secretlab.pw/car-loans/Has our team responded yet?
hello I bought your theme but when installing it blocks for plugins. Can you tell me how to fix the problem please? I also can’t create an account on your support with envato credentials.
Please just manually create an account instead of using envato login and then create a support ticket thanks, the team will fix it up for you asap.
Hi, it the theme WPML and RTL compatible? I want a theme in RTL language.
Hello! No, its not.
Best regards
Why can’t i find https://finance.secretlab.pw/car-loans/ demo installation?
Hello! Send site, admin login, password to our support panel https://support.secretlab.pw/
Best regards
How do I get the footer to show up? Mine is missing when importing xml data, and I don’t see anywhere to be able to add / modify it…
http://www.wazzoo.caHello! Send site, admin login, password to our support panel https://support.secretlab.pw/
Best regards
Are you guys going to make the updates to WPBakery, Ultimate add-ons and Slider Revolution available? The versions available are quite old and not ideal for latest WP version.
Hello! Disable and remove these plugins, than install it again and it will be updated. Best regards
Hi there, yes I have done that but I keep getting the same old versions. wpbakery installs v5.6 but there is an update to 6.1. ultimate addons installs v 3.17.1 but there is an update to 3.19.0. slider revolution installs v 5.4.8 and there is an update available, but it doesn’t show the what’s the new version. Those plugin versions are the same ones I had before deleting and re-installing them.
Hello! Working on it!
Best regards
Thanks! Would you please let me know once the new versions become available? Cheers.
Yes, you will be notified by Themeforest. Best regards
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Hi there… I noticed that the default banner goes on other pages when I create a page or add a module page. How do I remove the default banner on a module page?
Hello! You can select any slider on page options http://prntscr.com/op4e1e Best regards
Hi there. I need assistance with the latest update of your theme. Its currently not compatible with certain plugins I am trying to use
Hello! Send site, admin login and passw to our support panel https://support.secretlab.pw/ Best regards
Hi. I sent logins.
Hi. Still waiting for response
Hi there. I am trying to make the menu stick whenever I scroll. Please could you assist me with that. Please see screenshot: https://drive.google.com/open?id=1gZH4mj0Awu8ldESjYBw3REmH0ULY4jXi
Hello! Need to set position:fixed for the menu in CSS. Theme options -> Custom. Best regrads
Hi. Where under the css code do I put it?
?
Hello! .menu-container { position: fixed !important; } Best regards
Hi. I loaded it here. But please see error: https://drive.google.com/open?id=1gZH4mj0Awu8ldESjYBw3REmH0ULY4jXi
Hello! You forget a dot before the class name. Best regards
Hi. It worked. Thank you for your assistance
Hi there. Need assistance with incorporating the mobile menu and side button PLease see screenshot: https://drive.google.com/open?id=1bJJXzRTJQKXnjl14AcL1kCvWigY_BCwE
Hello! Send site, admin login and passw to our support panel https://support.secretlab.pw/ Best regards
Hi there. I sent the details
Hi. I have not received any response from you. PLease urgently assist. I need this sorted urgently
Hello! My teammate answer 2 times a day to all tickets. SO if you didnt get any email about it, check it manually please. Best regards
Hi there. I am trying to disable the main slider on some pages like the checkout page. How can I do that?
On page layout settings http://prntscr.com/oa6zjy Best regards
Can u add a customize option please ??
Hello! What for? Best regards
Hi really appreciate this theme but I have 2 questions:
1. Can I deactivate preloader animation? 2. Can I import a demo version equal to the Preview? By importing all, I will also receive the Boxed Promo Page? 3. The secret metabox plugin is included?
Thanks.
Hello! 1. Yes in Theme options 2.Yes, except some images. Them replaced via placeholders 3. Yes, it is. Best regards
pre-purchase question. Nice theme! Does the loading icon change from $ pounds, yen ie the money symbols – can we upload it and change it to our company logo without getting a coder? And if not is that something your team is able to do for us for free?
Hello! Unfortunately, the loading icons is coded. So can be changed with customization only. You can send a request to our support and we gonna do that http://secretlab.pw/helpdesk/ Best regards
Where is the auto demo??
Hello! It is http://finance.secretlab.pw/promo/ Best regards
hi i want see demo of backend it possible ?
Hello! Unfortunately, not. The theme based on Visual Composer https://www.youtube.com/watch?v=SOT_k4a-A50 Best regards
hello have a guide for install it and see same at http://finance.secretlab.pw/
Hello! Yes. http://secretlab.pw/doc/finance/ Best regards
Hello,
The free version of the Calculated Fields Form plugin does not display decimal values. I would like to know if the paid version has these options. I need the calculator to show the decimal values of the currency. Thank you
Hello! Rounded to two decimal digits: prec( fieldname2 / fieldname3 , 2) I see the option available in free version http://cff.dwbooster.com/documentation For example, i put all formula into prec PREC ))/fieldname3),2) Best regards
Solved! thank you
