936 comments found.
How can I customize the home page of the site when I install the multi language plugin (polylang)?
Hi ikhtiyorrakhman,
The Fox works automatically with polylang. If you display a category A in language A, then please translate category A to X in language X, the homepage will automatically translate it and you don’t need to do anything with the homepage builder.
To translate heading, just go to Polylang > Translations and search for heading.
Hope this helps,
Cuong Tran
Hello everyone I have a problem, I bought the theme but when I validate the license code I receive a problem connecting the server message
How to resolve this issue
Hey Cuong Tran,
I just wanna say thank you so much for the endless support and work with The Fox. I just noticed that I purchased the theme in April 2015 – that’s 8 years and you are still giving us updates and all the good stuff.
Thanks man, absolutely appreciated!
Hi kaapso,
Thank you so much for your appreciation. The Fox will always be updated and supported in the future.
Cheers,
Cuong Tran
Uhh, I guess I need your help today.
I’m totally confused! I started to set up a new sidebar and added 3 of the Fox (Ad) widgets. All of them were visible the other day. Today I just logged in to continue with my blog and they are all no longer visible.
I set them up on both Main Sidebar and Page Sidebar and they are visible in the backend, but not if I jump over to the site.
Any idea what happened? Like I said I wasn’t logged, I wasn’t even at home. That’s so weird… 
I just noticed that those 3 widgets are visible on the mobile page, but not on the desktop. Any idea?
Hi there,
I have just checked your site and I see your widgets are still visable on desktop.
https://prnt.sc/CoGT6LRjOVMgMaybe you have caching problem. Please try to clear your cache and check again.
Hope this helps,
~ Cuong Tran
Hm, that’s so weird that you can see them but I don’t – except on mobile. I already tried it with Edge, Firefox, Chrome and Opera GX, nowhere it’s visible. o_O
Hi kaapso,
I guess you’re using Ad blocker so those ads don’t appear to you. I used a third-party plugin to check:
https://pikwy.com/web/6474606233ace846d538e68bhence It’s what it is when a normal visitor views your site.
~ Cuong Tran
Thanks a lot, that was the solution. My Kasperksy Anti Virus etc. blocked it.
A final question for the moment – sorry or taking so much of your time; I added border-radius: 9px; for the images but couldn’t find a way to do so too for the embedded YT videos. Is it even possible to add it or…?
I’m not a CSS pro and always try different things, but here I couldn’t find a solution.
Thanks for everything and all the best
//Jaz
Hi Jaz,
Please try following code:
.fluid-width-video-wrapper{border-radius:9px;overflow:hidden;}
Hope this helps,
Cuong Tran
Thanks a lot! Now it looks the way it should.
Dear Cuogn Tran,
I recently noticed a new feature in the changelog that says “hovercard preview post like Wikipedia in Customize > Single Post > Single Post Layout.” I am not sure what this feature does and I would like to know more about it.
Could you please explain what this feature does and how I can use it? I would also appreciate it if you could provide an example of how it looks.
Thank you for your time and consideration.
Hi Hobiti,
Please have a look at the demo here.
To use it, please just enable that option hover card in the place above. Then link from one post to another, It’ll show up a preview like that.
Kind regards,
Cuong Tran
Hi, Coung Tran,
Could you please take a look at this URL? https://bogart.ge/archevnis-problema-matritsashi
In this 1st paragraph, we’re using a hyperlink on the word to another article. On the hover, there is no effect, like Wiki. Any ideas? In Customizer, we activated this feature too. Furthermore, we checked your URL and some links have these features. We must turn it one by one?
Thanks
Hi Hobiti,
While there’s a lot of URLs inside your post content, they can be:
yoursite/post yoursite/?p=123 yoursite/2015/04/23/post yoursite/category/post
hence It’s quite difficult to spot which one is a correct post link. Hence in our early attempt, It only works for exactly links with post being specified. By that, you need to use Gutenberg editor, seach for the post then insert it like this: https://prnt.sc/6bHVwRPQObWR
The system will recognize it’s a post link.
In future updates, we’ll try to make it stronger in post-link recognization so that It can recognize normal links.
Kind regards,
Cuong Tran
Sure, thank you so much. We’re waiting for next theme updates with this feature too. Have a good day! P.s. whats about built-in Cookie accept popup? Yes, there are lots of plugins, but more plugins = more requests for speed. So, I hope in The Fox theme will be nice, minimal and fastest popup to agree about cookie policy. In Editorial category you can check another themes for inspirations about this.
Hi Hobiti,
Yes I know. In fact the theme should have as many built-in features as possible but due to limitation in resource, we need to sort features to develop but don’t worry, the bult-in gdpr has been in our to-develop list.
Kind regards,
Cuong Tran
Have a good day!
Great theme. One problem—the demo importer keeps giving me a “bad gateway” message. And now, not even the manual importer works (hangs every time on the import XML stage). I tried uninstalling and reinstalling the theme, changes nothing. How can I fix this without reinstalling my entire site?
Hi kylevorbach,
It seems the demo has been imported correctly. If you need further help, please open a support ticket here, we’ll help you fix it.
Kind regards,
~ Cuong Tran
hi, how do we reset domain for license, I don’t get notification for updates.
Hi ilovecoding,
I assume that’s 2 different questions.
1/ To reset domain license, you can go to your-site > Dashboard > Fox Magazine > Revoke license to use on another site.
If you can’t access your site, please manage your licenses here.
2/ We only send update notification for major updates. For minor updates, we don’t notify too often. You can install this plugin to see update nag from your backend.
Hope this helps,
Cuong Tran
Unable to login using my codecanyon username and purchase code as password to reset domain. I don’t know what to do.
Hi ilovecoding,
It’s because you haven’t activated the license in the first place. We found no records on license registration site. What site URL did you use for the theme?
Hi, Can we use review format (https://thefox.withemes.com/geek/vel-ad-molestie-menandri-vis-et-nam/) on Square Demo or any demo?
Regards
Hi Anshab09,
Yes you can.
Hope this helps,
Cuong Tran
Hi Cuong, Hope you are fine. Can I ask you a “small” question?: I don’t know why but on mobile, the footer of my website is gone, do you know how to fix it? Thank you Cuong,
Sure mekasiat,
May I have your site URL please? There’s many reasons, here’s some places you may check:
1/ Customize > Footer > Footer Sidebar, check if you disabled it. 2/ Customize > Footer > Footer Bottom, check if you disabled it. 3/ Customize > Footer > Footer Builder, check if you have footer builder enabled but there’s no templates there.
If those don’t help, please provide me with site URL.
~ Cuong Tran
Hi Cuong,
Hope you are fine. Thank you for your feedback and help. I checked all of them. Footer Sidebar is disabled, Footer Bottom is enabled and I would like this latter showed on phone but It doesn’t . Here my website: https://www.fashionotography.com/
Thank you again for your help,
The reason caused this is you have static mobile header CSS but you didn’t hide the background hence it covered the footer. You can add following code into Customize > Additional CSS then clear the cache of Autoptimize:
.masthead-mobile-bg{display:none;}
Hope this helps,
Cuong Tran
Hi cuong, Thank you a lot. It works great! You’re always amazing!! Love u! ^^
We want to apply the license to a new domain site, as the site we applied to has been changed. Can you please help?
Hi davidlee99,
You can go to the olddomain dashboard > The Fox > click to revoke license. In case you can’t access to the old domain, please read this article.
Hope this helps,
Cuong Tran
Hi Cuong, Thanks for the reply but this won’t help as the WP site is not accessible to login to revoke. Can we get a new license instead? and you can revoke the old license from your end.
Hi davidlee99,
Done. Now you can use your license for another site.
Hope this helps,
Cuong Tran
Thank you for your assistance.
Hello,
I can’t find the Import/Export menu in Customize. Do you have an explanation?
I would like to install the child theme but I don’t have the Import/Export menu.
https://prnt.sc/yF7M6DnLrXDE
regards,
dan002
Hi Dan,
Please install Customizer Export import plugin, you’ll be able to see it.
In the documentation guide, we also talked about it.
Kind regards,
Cuong Tran
Hello,
It’s done. Everything worked perfectly. Thank you
regards,
dan002
Hello, What’s new, the Latest version 5.5.2 (May 08, 2023) ?
Hi, Where you indicate, it appears until April 5, here is another one from May 8.
Ah sorry, the page has been cached. Please visit the page again.
Kind regards,
Cuong Tran
Hello, Was there any update today May 24th?
Hi showsarg,
It’s just a minor bug fix, please see the change log here:
https://thefox.withemes.com/change-logKind regards,
Cuong Tran
Dear Dev Team and Coung Tran,
I hope this message finds you well. I wanted to reach out to inquire about the recent update to The Fox theme, which is now live in Version 5.5.2.
As a user of this theme, I am interested in learning more about the changes that have been made in this update. Can you provide any details or documentation about the updates, new features, or bug fixes that have been implemented in this version?
I would greatly appreciate any information you can provide. Thank you for your hard work in maintaining and improving this theme, and I look forward to hearing from you soon.
Best regards, Anri
Hi Anri,
You can alwasy see the change log here. In this update, we mostly improve theme performance to provide better HMTL, CSS and JS so you don’t need to do anything. In future updates, we’ll provide more details about update and changes in articles to make customers easier to access.
Kind regards,
Cuong Tran
Plus, you can see a new performance guide here: https://thefox.withemes.com/documentation/optimize-site-speed-performance-core-web-vitals/
Thank you!
Hello,
fontawesome does not have a Gettr icon. Will you update The Fox theme to add the Gettr icon?
regards
dan002
Hi Dan,
Unfortunately, as I search the icon is not ready in FontAwesome list yet so we can’t add it. I think It’s because this platform is too new (2021 as I read on wikipedia).
Please consider using a button or a menu link instead.
Kind regards,
Cuong Tran
Thank You
Happy birthday to the amazing Fox theme by Withemes! It’s hard to believe that it has been eight years since this exceptional WordPress theme was created on April 25th, 2015. The Fox theme is a true masterpiece and has been one of the best themes on the market since its inception. Its design, functionality, and ease of use have made it a favorite among website owners and developers alike.
On this special day, we would like to express our sincere apologies for the delayed congratulations. Nonetheless, we still want to convey our heartfelt wishes to Withemes for creating such a fantastic theme that has stood the test of time. May The Fox theme continue to thrive and bring joy to all its users for many more years to come. Cheers to the Withemes team and a very happy birthday to The Fox theme!
P.S.
It would be wonderful to see some new updates and features for The Fox theme. We are eagerly anticipating what the Withemes team has in store for us. Here are some ideas that we think would be awesome to see in future updates:
1. Inline related posts based on tags and categories: This would be an excellent addition to the theme, as it would help website visitors discover more relevant content on the site.
2. Google Web Core Vitals updates: With Google’s recent focus on user experience and page speed, it would be great to see The Fox theme optimized for the latest Core Web Vitals metrics to ensure a better user experience and improved search engine rankings.
3. In-built GDPR popup: As data privacy becomes increasingly important, having an in-built GDPR popup that allows website visitors to give their consent for cookies and data collection would be a great feature to have.
We are excited to see what the future holds for The Fox theme and can’t wait to see what cool features and updates Withemes has in store for us. Keep up the excellent work, and we look forward to seeing the continued success of this outstanding WordPress theme!
Hi Hobiti,
Thank you very much for your kind words. Wow, It’s very touching that you even remember the theme birthday. I really appreciate it from bottom of my heart. And thank you also for your continued support.
For your suggestions, 2/ and 3/ have been in our development list. And the 2/ will come by this weekend (as we estimate) For 1/ we’ll discuss and set an ETA for it. If we couldn’t develop it, we’ll find a good plugin to support.
Kind regards,
Cuong Tran
Thank you so much for your feedback.
I am getting this error on the site after installation: There has been a critical error on this website.
I have created a private ticket as well, no reply yet. Any idea how long I will have to wait?
Hi ashwin9960,
No worries, we’re checking it now.
~ Cuong Tran
The support is very slow
Hi ashwin9960,
Apologize for this inconvenience. We’re on holiday (Vietnamese public holidays 2023) so the support will be a little bit slow. It doesn’t reflex our regular support speed but we’ll try our best. In case you’re in an urgent project, please choose another theme, we’ll process you a refund request. Apologize once again for this inconvenience.
Kind regards,
Cuong Tran
Hi, I am writing to you as a request or suggestion. I installed “guard” and I would like you to make more widgets for “sidebar” whatever it is. Since I don’t use the one designed for elementor, but the ones that come with the template. And I would also like to make a template myself, but when adding the widget I do not have many variants and the image in the form of circle does not stay the same but I have an oval. and the widget that comes as a base, I do not look good in the single post. Let’s see if you can add alternatives to put the sidebar both aesthetically and publishing options. Thank you, PS the template went from being something very basic, to something excellent. so I congratulate you.
Hi showsarg,
In fact all the templates from Fox Studio are regulated and we’re trying to make other templates as good as them. Sometimes, you’ll need to work a little bit while the templates from other demos are affected by local settings. But we’re working to provide more and more helpful templates.
Thank you for your suggestion.
Kind regards,
Cuong Tran
Hi, No, I was not referring to the templates in studio fox, which are perfect. But when the “single post” that comes by default, in the sidebar, have more widget options in the “post list” improve design, such as queries to put other information. For example the circular shape in the images, does not fit me well in Dark modo. In my case I converted to dark mode, “Guard” and when I use the “single post” that come x default in the sidebar “post list” I do not look very good. If the image in the post list is big, it looks good, but when the images are smaller or I want them to be circular, they don’t look good. But that’s just an aesthetic thing and I comment it as a suggestion nothing more. Because the rest is perfect, My request to improve the Post LIST widget (summarizing) Thanks
Hi showsarg,
Thank you. I got the problem now. We’ll try to improve the Post List Widget. Yes, I admit It’s not strong as other parts of the theme while It’s developed from beginning.
Kind regards,
Cuong Tran
Yes, these are details that I believe will not be as difficult as other parts of the template to modify. More than anything to make them more aesthetic. They really did an excellent job with what was initially the template. I’ve had it for quite some time and they really transformed it marvelously. I hope that in future updates you can make these modifications as they would give another view to the default single post, to put sidebar with more attractive widgets. Thank you.
Yes showsarg,
We’ll improve this in future updates.
Kind regards,
Cuong Tran
Hi there, I’m super sorry to ask again for your help. I switched to the Geometry Demo but can’t find the option to switch from excerp to full post. Can you help me?
Ugh, stupid me. Had the list instead of standard activated – sorry!
Hi kaapso,
No problem at all. Please reach us in case you need assistance.
Kind regards,
Cuong Tran
Hi, We have an existing Wordpress site and we decided to update it. Yet, since it’s an existing site with active users, we don’t want to risk any issue or downtime during the update process. We’d like to install Fox on a subdomain as https://beta.example.com (where example.com is our existing site), update as needed, clone the content, bring both of them up to sync then, finally, move the beta to main domain.
So, here’s my question: can we migrate (not copy, move; that is, invalidate the previous one) the license from a subdomain to the main domain?
I’m asking here as a comment instead of author’s support system, simply because I think others might benefit from the author’s reply.
Thanks…
Hi endernafi,
Sure, you can revoke the license from the subdomain then re-enter it in your main site. In case you have deleted the stagging site, you can follow this guide to revoke it remotely.
Kind regards,
Cuong Tran
Thanks so much Cuong…
Hey, great theme! Question: How do I remove the Author’s Avatar on the post page?
Hi milo7679,
Please add following code into Customize > Additional CSS:
.authorbox-avatar{display:none;}
Hope this helps,
Cuong Tran
Dear Cuong Tran,
I hope this message finds you well. I am reaching out to you because I have a concern regarding the WPML translation of my website’s Category page design. We have successfully translated the home page of the website (also all post categories are synchronized well), but we encountered an issue when we tried to change the post grid style in the Category page for one language from Customizer of WP. The change is not being applied to the second language, and we’re not sure what the issue is.
Do you have any suggestions on how we can resolve this issue? We would greatly appreciate your assistance in helping us find a solution.
Thank you for your time and consideration.
Best regards, Anri
Hi Anri,
We’ll look into this problem from our side. Meanwhile, could you please open a ticket here with your site URL and the category you mentioned in this ticket so that I have more clue to undertand the problem. In case there’s no problem from our side, we’ll need to ask you for the login info to check your backend. Otherwise, I may offer you to access the patch first.
Kind regards,
~ Cuong Tran
