Web Themes & Templates

Reviews for The Hanger - eCommerce WordPress Theme for WooCommerce

Reviews for The Hanger - eCommerce WordPress Theme for WooCommerce

4.47 (68 ratings) 4.47 stars
Cart 1,589 sales
Well Documented

68 Reviews

for Customer Support

Support does not answer. The template does not work. Just a catastrophe.

Author response

Hi, I checked your ticket and I saw you are not using our theme anymore. We are sorry to see you go, but I'll be happy to give you a full refund. No hard feelings. Please ask for a refund here: https://themeforest.net/refund_requests/new Good luck with your future projects! Cheers!

for Customer Support

I'm new at building websites, strated with my own, and Getbowtied team, Specially David (who has supported me) are monsters! Due to time zone, we have 1 day difference between responses, but they have been very helpful, I think it was my best choice when buying my first theme, surely i'll keep working with Getbowtied.

Thanks a lot guys, keep up the good work

Author response

David is a great guy, happy to hear you had such a great experience using The Hanger. Thank you for choosing it.

Best of luck moving forward with your work!

Cheers,
Adrian.

for Customer Support

Hey David,

Thanks for the excellent support. We love using the theme. We've been using it for several years now. It's regularly updated and if there were problems, you guys were there to help out.

Service as it should be ;)

Author response

Thank you so much! We are doing our best to help all our customers, and a feedback like yours is exactly what motivates us.

Bugs and theme not working as advertised. Difficult to customize simple elements. Customer support not available to make fixes. Would avoid. My clients are irritated with the timing so I figured I'd warn people ahead of time. Should have read theme reviews.

Author response

Hi @mklikesstuff,

As I understand from your support tickets, you can't change the default Logo. Here is our documentation article about how to upload the logo: https://www.getbowtied.com/documentation/the-hanger/customization-the-hanger/how-to-upload-my-logo-2/
Make sure you empty the cache to see the changes.
We are always doing our best to help our customers with the theme setup, the proof being all of your six support tickets that our colleagues David and Hina have answered to, so I can say we were available like we are always.
Sure, if you think the theme wasn't a good fit for your project, please use this form here to request a refund: https://themeforest.net/refund_requests/new

Cheers!

Today I contacted on Facebook to say that during this time I have acquired 2 getbowtied woocommerce themes (this one and The Retailer). I have done it to say that the speed of both in Google Speed ​​is terrible (taking into account the speed that woocommerce brings by default).

I did it with the goal of improving that ... But the answer was: our themes weigh more because they have premium features.
I already know that ... What I am saying is that if I pay, it is to have everything. Not a slow paid woocommerce theme.

I want to publish in this review my answer for the lack of a more professional answer, or at least, show interest in improving the speed of their templates.

Author response

Hi there,

I'm mentioning again here, a site can get to be slow for various reasons and the theme is just only one of them, but it could be the server, the setup, the actual content, etc.
The best I can do is to confirm that the theme doesn't have any known issues that would slow down your site. With the right optimization techniques you may get better results.
We are doing our best to continually improve our theme's code and overall speed by keeping our themes updated and always compatible with the latest WordPress, WooCommerce and everything around it.
I really don't understand the 1 star rating considering your website has a loading time of 1.26 s on Pingdom Tools and a 88/100 on Google Page speed Insight.
Let's please continue the conversation on the fb message so I can further check.

Cheers!

for Customer Support

Recently I had a problem with my website. David at Get Bowtied solved the problem! He discovered that the WooCommerce plugin was outdated. Many thanks David!

Kind regards,
Hang Fook Man

Author response

Thank you for sharing your feedback! We are doing our best to help all our customers, and a feedback like yours is exactly what motivates us.

for Design Quality

First time using the theme and very impressed

Author response

Really happy to hear you enjoy working with The Hanger! Thanks for using it!

for Design Quality

It easy and simple. I replaced my design and setup in a couple of hours.

Author response

Rave Review, thank you for choosing The Hanger.
Best of luck with your projects!

for Customer Support

Great theme, very clean and elegant. And super customer support: David was able to solve my problem right away!
Absolutely recommended!

Author response

Thank you for sharing your feedback! Glad David managed to help you find a solution! Just remember that we're always one request away.

for Design Quality

An awesome plug-in! Really looking forward to seeing new milestones. Thanks for the developers for doing such a great job!

Author response

We’re always working on improvements and additions and a feedback like yours is exactly what motivates us.

for Design Quality

Amazing design and lot of functionalities. Absolutely recommend it!

Author response

Thank you for choosing The Hanger. Happy to hear it's a good fit for your project.

for Customer Support

I am using more than one theme by getbowtied and they are great! Always on the spot, quick anwers and solutions!
I clearly recommend this theme, but also because of the design. It is clean and simple..

Author response

Thank you for letting us know about your recent experience with The Hanger. Our goal is to provide a consistently reliable product and an exemplary level of custom support. We are happy to see people are appreciating our work.

for Customer Support

Like their products, the customer service is extraordinary, the best I have seen.
Keep in that way!!

Author response

Thank you so much! We are doing our best to help all our customers, and a feedback like yours is exactly what motivates us.
Cheers from everyone here at Get Bowtied!

for Customer Support

They answered very fast when I had a problem.

Author response

Thank you for sharing your feedback! Glad we managed to help you find a solution!

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