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just found out my contact form is not working anymore. I keyed in the correct captcha but they don’t recognised. It keep refreshing new captcha and ask to key in again everytime. Please advise.
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
I updated to 4 and now there aren’t any background images in my page sections. My support has expired and I don’t feel like I should have to pay over $40 to get a fix for this. Is there a simple fix for it?
Please kindly open a ticket to help us check what happened first, you can open it as a bug report.
I wish you further promotion and a lot of sales!
Thank you so much.
In the Mobile Menu Version: …. the Menu Folder you have to click te menu arrow to come to the url. Is it possible that the hole box is the clickable ?
Other Themes like Avade etc there is allways the total box in the Mobile Menu is clickable. I bought this Theme 2 times but the constumer hate this.
I can be done with some custom css.
Please kindly open a ticket at the support desk and provide more info so our support staffs help you achieve it:
Tried de-activating all plugins and page builder is not working. Can’t see anything in the backend. Ideas?
Hi there. Just a quick pre-sales question. In the Photographer demo > https://demos.artbees.net/ken/photography/ – how is the header image done? is it just a basic a gallery item or do you have to do it some other way? Is it possible to have a slide show with say 5 items or does that have to be done in something like Layer Slider? Very nice template. Thanks for your help
It’s a Page Section shortcode item with the Parallax background image.
And it’s possible to use the Slider instead.
Hi and thanks for the response. Good to hear that it’s a simple process
Hi, just updated to 4.1. But where is the VC plug in? I can’t find it in the installation files (i.e “js_composer_theme”). I don’t do automatic installation.
Please recheck in the Plugin manager to see if it’s already installed otherwise it should have a notification to install it in the Wordpress Admin.
so I activated The Ken 4.1 and clicked to activate VC 5.4.5. I then get a sign that says:
“Something went wrong!
I deleted the “js_composer_theme” folder in the plug in folder, thinking that the old installation of VC (5.1.1.) might be the problem. But I still get the same message when I try to activate VC:
Btw: same thing happens when I try to activate Layerslider and the other plug ins.
What can be wrong here?
Hi, saw your advice for upgrading to 4.1 in previous thread. But where is the update button in 4.0.1? You say:
“You can go to the Ken > Control Panel > Update > Click on the Update button”
Can’t find any button there in 4.0.1.
Do you able to provide your site login in the ticket so we can help check this?
Sure, but how?
You can create a ticket here:
We are ready to move from 4.01 to 4.1 but judging from the above post there seems to be some problems. What is the correct way to upgrade? Any instructions?
You can go to the Ken > Control Panel > Update > Click on the Update button and wait until it finishes.
It says that to update to 4.1 you should go here: “Ken > Control Panel > Update > Click on the Update button”.
I take it you mean the regular Admin menu in WP? And that under the menu item “Ken” there is supposed to something called “control panel”? What is that? I have an Admin menu item called “Ken” and under this is listed “Register product”, “Support”, “Install templates”, “System status” and “Icon library”. Where do I find “Ken > Control Panel > Update?
Sorry, you can check the details in this document:
my mobile version jumps up and down (KEN-Theme).
Can u fix the problem?
You can see the video of the problem, i recorded it on camera:
our server was updated to PHP 7.2.2 and WPB Page Builder doesnt work anymore. When edited version update to WPBPB 5.4.7 will came out?
Hi, I was wondering if there is a way to customize the search results page. Maybe showing images and change some predefined words like “search”.
on your own demo website your home backround image jumps uncontrolled up and down if you scroll little bit up and down. Just try it.
Don’t tell me you don’t see anything wrong like all the supporters i asked,
just try it with a real smartphone (not mobile version on laptop).
1. Open your demo website
2. Just scroll little bit down slowly and you will see the image jumping
the inbuilt contact from does not work after the latest update. It pretends to send it but there is no checkmark in the send button field afterwards. I tried updating everything (contact form 7 etc.) but this form is not contact from 7. Can you tell me what is going on?
This theme is a piece of garbage. Do not waste your money!!! you can find a better option somewhere for free.
The only support you will get with this theme is to change your site design to accommodate the themes short comings and inconsistencies.
Hi, I’m a Jupter’s theme user and I’m thinking of using Ken now. But I need know about the Bakery. Does The Ken have this feature? Thanks
Buying this theme was a great decision. Since I bought it i didn’t any problems. Until a couple of days ago but their support fixed it immediately.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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