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After new update, theme is so laggy during page creation or edditing. You can not work with it. Fix it pls. I checked all versions and it’s fine.
We can’t replicate this issue on our side, please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
visual composer stuck on loading. It needs an update asap pls
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
Regarding Visual Composer version 5.2, due to some customers report it sometimes crashes and doesn’t work stable so we will need to wait until it fixed then update globally for the theme.
Fixed, sorry. Waiting for an update.
Thanks for your info, please kindly stay tuned.
One problem. If you can answer here it would be great. I think my support already expired however problem seems to come from the theme. When I set an image through visual composer “image” or “gallery” and I link it to an external website, these links are “follow” links. How can I set rel=”nofollow” ? Opening text in classic mode and adding rel=”nofollow” to links does not work. Links are still read as follow.
We have recheck and can’t see this issue on our test site, so it might be something happens on your site cause this , please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
I got the response from your support. You can’t just say that there isn’t any option in the image shortcode to set the nofollow link. It’s the most basic practice in every website not just wordpress, and it is very important SEO.
But this is the best. Quote: “Thus please kindly ask about this as a feature request in our community forum. If there are other users which need this feature, they will come and vote for it so the development team considers implement it in the future. Over here where I live, it’s called taking a p..s.
Sorry for the inconvenience you got, I see your case, and unfortunately, this is the correct work flow due to your idea is considered as a feature request.
By the way, I recommend you to take a look at some solutions recommended here to see if it helps in the meantime :
How is it considered as a feature request ? What are you talking about ? For the exact reasons outlined in the article that you inserted the link to, I want to add nofollow. I am not asking you to create a fancy section in visual composer where I can tick nofollow, I’m asking you to fix it because switching to classic mode and entering it manually does not have any effect on it. This would require changes in php. At least you could make a bloody effort and instruct me how to do it. It’s a major SEO problem.
Unfortunately, to add the nofollow option for the item, it will need implement inside the theme framework and it can be done by the Dev Team only.
But it can be done only via a proper feature request only.
And article solution doesn’t require the change from the theme side but a different solution.
I understand it’s a major SEO issue, and will consider this feature request.
I have entered the purchase code on ArtBees site, get the API, but Wordpress will not accept my API, says an error occurred. I cannot install any templates if I cannot register. Server host says there are no permissions issues on server. I have also left a ticket on your support.
Please accept our sincere apologies for the inconvenience caused.
Presently, we are upgrading our servers and the issue you are facing is happening because of that.
As upgrading the servers will take a couple of hours more, I suppose the issue will be gone in few hours and you will be able to activate your API key.
Thank you for understanding.
Hi, I’ve tried to install multiple templates and nothing works. The ZIP upload completes on the server, but nothing appears in the Installed Templates section below. I’ve sent a screenshot to your support tickets.
Could you please kindly take a look at this document to make sure the steps are correct:
If you still face the issue, please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
Can’t login to your Artbees Support area – Password reset for the User account doesn’t work; email infoATmdepict.com
Please kindly contact firstname.lastname@example.org and give your user, purchased information and email information and he will follow up for you
Thanks for the quick help! A1 Support!
Glad to hear that, really appreciate
VIsual comploser is a bit weird after the update of the theme to 4.0.1. together with WP 4.7..5. The edit/clone/delete buttons do not show up at all. You can use them, but the icon is not there. Also the editor of f.i. the text-editor has not field to type in. pls help.
We will reply your ticket soon, please stay tuned.
if my support license has expired, will I not be able to download the theme’s latest version? I tried to download The Ken on its 4th edition but I just got 3.3 version.
You will able to download the latest version of the theme no matter your support status.
Please kindly recheck in your Themeforest account > Download area > Ken theme > Download it again.
If you still face the issue, please contact the Themeforest support to help check the issue, maybe something is missing in your account (they not update the theme file..)
VIsual comploser is weird after the update of the theme to 4.0.1. Together with WP 4.8. The edit/clone/delete buttons do not show up at all. You can use them, but the icon is not there. Also the editor of f.i. the text-editor has not field to type in.
Any tips to fix this?
I have the last version of woocomerce, Wordpress and the Ken.
But still, wocommerce is telling me my theme was outdated templates (version 2.2.0) of a lot of pages such as cart, thankyou page or oder-details (among others). Any idea how to fix it?
Sorry for the inconvenience, we will release an update which is fully compatible with Woocommerce soon.
Hope you understand this matter.
VIsual comploser is weird at version 3.3, together with WP 4.8. The edit/clone/delete buttons do not show up at all. You can use them, but the icon is not there.
Also, I have the 3.3 version installed with a valid API Key but don’t get any updates for the theme.
I bought the theme last year and have never used it since, my 6 month support has expired and I need to fix these issues…
I can’t because my support has expired! But I have never even used the theme before…
So you can follow the document below to know how to renew the support:
We can’t provide the support if the support is expired because it against Themeforest policy and our policy.
Oh I see… The page is not working…
Sorry for the inconvenience, we recently updated the article to this:
We have added new blogs in KEN theme and blog reading page not working. But old blog reading pages are working perfectly. Kindly suggest how to fix?
Here is the link : https://wrydes.com/blog
Please kindly go to the Admin Dashboard > Settings > General > Reading > Post Pages > Select No.
Then build the Blog page with the Blog Shortcode inside the Visual Composer editor instead.
Hi. Why is theme loading bunch of files that I don’t use ?
For example http://www.youtube.com/player_api
Because there are some Video settings that will load the youtube video in the theme element like background video of the Page Section item, the Video player element..
I know but I don’t use it. Is there a way to stop loading files that I don’t use ? shouldn’t these files be loaded only when you use them on a page ?
Please kindly open a ticket in the support desk so our support staffs help you check the issue and suggest any solution if possible:
dear author, we are willing to buy this theme, just let us know about the third section of this website (i.e. http://itsgreymatter.com/ – Signature Programs) is a builtin feature of ken3/ken4 or addon plugin? click to view the text and image beside, kindly let us know if we have to buy this plugin individual with link!
That section is using the Ken theme portfolio loop item, which is included in the Ken theme already, you don’t have to buy anything else.
I have upgraded to version 4 of the theme and it has VC version 5.1.1. For some reason none of the toggle switches are working on the theme or in VC. I can’t use any of the toggles at the bottom of a page, such as ‘Stick template’ or ‘Header toolbar’. Plus none of the toggles work in VC. No idea what to do from here
Hi. Is there any tutorial on how to create a button that will let users switch on and off the sound of the video set in the page section? I think it’s a very important function. I have never seen a website without this option.
Unfortunately, there isn’t such option in the Ken theme at the moment thus please kindly ask about this as a feature request in our community forum:
If you want to achieve it now you can hire a developer with our premium customization service by accessing this:
Hope you understand this matter, thank you so much.
I do understand there isn’t such option in the Ken theme. This I requested 2 years ago. Switching the sound on the feature that you added inside the theme, does not make any sense if a user can not toggle it off and on. I understand that you would like to charge me for 4 lines of custom JS script. Thx
You should first create a button, assign an ID to it, then write a code that triggers on the button click (on click) mute the sound.
If it is a youtube video, then it gets a little bit harder.
Hope it helps, thank you.
Hello there! I am currently working on a website where the Ken Theme is being used. Within Ken Control Panel the Ken theme has been registered with some API key.
The website is https://ckvoicelessons.de
While working with the theme I found these two bugs:
1. WooCommerce product list
The isotope script seems to cause a buggy output of products.
Please see the issue here: https://ckvoicelessons.de/produkt-kategorie/unterrichtspakete/
Is there a fix available for this? Currently there is a childtheme of Ken 4.0.1 installed on this site.
Very problematic theme. Ok, Could you explain to me what is the purpose of the preloader in this theme ? I tested many pages different sizes. With the slow internet or big page size, pre-loader should be displayed immediately or within a second on the screen. In some instances, a visitor sees the white page for 5 seconds (which reflects actual loading time) and then preloader loads a page immediately. Is it for decoration so it looks cool ? Can you pls look at this.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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