artbees

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1869 comments found.

hstolt

hstolt Purchased

Is KEN compatible with WP 4.6? It seems I lost page composer along with the WP update?

Hi,

It is compatible with WordPress 4.6, but you must also update Visual Composer as well.

Please navigate to Appearance -> Install Plugins and let it download and install the latest version of VC for you.

If you had experienced issues regarding this, please open a ticket in Support Desk so we can investigate it for you:

https://artbees.net/themes/support/

Regards

symbaloo

symbaloo Purchased

For some reason my site which is built with The Ken theme, SOMETIMES looks very nice and the way it’s supposed to, but most of the times look like styling elements (CSS?) is failing.

This is the wrong styling: http://www.pt-haarlem.nl/wp-content/uploads/2016/08/Schermafbeelding-2016-08-23-om-17.59.38.png

This is the correct styling: http://www.pt-haarlem.nl/wp-content/uploads/2016/08/Schermafbeelding-2016-08-23-om-18.02.17.png

I tried on mobile/chrome/safari/firefox but I’m not able to find a pattern. Sometimes via the Preview button it looks correctly, but not always, same for the live version…

Hi,

Looks like the dynamic styles won’t load for some reason on your theme.

Please take a look at the wp-content/uploads folder and remove .htaccess file if there is any.

You may also contact the support desk so we investigate the issue for you faster:

https://artbees.net/themes/support/

Sometimes, some webhosts prevent the dynamic styles to be requested, due to the security configurations.

Regards

coku09

coku09 Purchased

Hi.

Can you estimate when the next update will be released on the KEN theme?

Regards

Hi,

We can not exactly say a time as it depends on many things.

There is not plan for an update at the moment and it’s our development team who decides when to release an update.

Regards

Does anyone know how to update to Visual Composer 4.11.2.1 to 4.12?

Every time I try, I just get the following notice and it fails to update…

Installing Plugin: Visual Composer Getting download link…

License is from another product.

Hi,

You should avoid installing visual composer original version. Artbees themes are using a modified version of the VC which is free and comes bundled with the theme.

Please follow this update instruction first:

https://artbees.net/themes/docs/update-visual-composer/

and if the problem persists, open a ticket in support desk so we investigate this issue for you:

https://artbees.net/themes/support/

Regards

klicked

klicked Purchased

I am having the same problem since updating to Wordpress 4.6. Visual Composer is not working. I have the “WP Bakery Visual Composer (Artbees Modified Version) 4.5.3 and there is no update option. How do I update to a compatible version? And no I am not going to pay $34 for a new VC License.

Hi,

Unfortunately, we are not seeing any issue with WP 4.6, so please open a ticket in support desk so we debug this on your website:

https://artbees.net/themes/support/

Regards

Hi, where can I download the Colored Sections Template?

Thanks

Hi,

I didn’t get your message quite well, there are plenty of themes available for The Ken template on this page:

https://artbees.net/themes/template

If you need assistance on installing them, please open a ticket in support desk so our support staffs would help you.

https://artbees.net/themes/support/

Dear Artbees, I’m very interested The Ken, but I was wondering, is the theme shown in the Live Preview is the same theme that I’ll get as I purchase, or that’s just a preview of what The Ken can create?

I’m interested in the template shown at the Live Preview, not the free ones given with it, so is it part of the purchase and is it a Word Press theme that I can customize like any other template?

Thanks a lot :D

All the best, Reno

Hi,

Thank you for your warm comment,

You are seeing The Ken templates. Templates are a presentation of what The Ken can create, but they are also can be easily imported to your website.

Please follow this document for more information:

https://artbees.net/themes/docs/how-to-install-templates/

Regards

tiny

tiny Purchased

What is going on?? I opened the ticket #35874 when I was still being supported. The background image features IS STILL NOT WORKING! You have closed my ticket and told me to stay tuned for the latest version. 3 months later and the new version and it is STILL NOT WORKING!! What is going on with the support for this product. It has been really poor support for this theme. Check the ticket. I PAID FOR SUPPORT! #35874

tiny

tiny Purchased

Once again a failure. I follow the instructions from your page “How to Update Ken” specifically from Point No 2 on this page:

https://artbees.net/themes/docs/how-to-update-ken-theme/

It does not work.

It does not give me this message, which your support page claims it is supposed to:

“As you already installed the plugin mentioned in step 1, you will see an option called: “Upgrade existing theme?”. Choose YES for that option.”

This is what happens in reality:

Installing Theme from uploaded file: ken.zip

Unpacking the package…

Installing the theme…

Destination folder already exists. /...wp-content/themes/ken/

Theme install failed.

What is this theme continually failing? Now it will not update? I have followed all the instructions, and installed the latest “Easy Theme and Plugin Updates tool” and still it does not work.

I have many angry customers and and a very angry client, because now simple things like the contact form is dysfunctional.

Please advise asap.

tiny

tiny Purchased

OK I have managed to upgrade to the latest version of Ken 3.6. The problem is still the same.

I have still not had a reply on the ticket ticket #35874. I raised this ticket item while still under the support contract and have been waiting months. Pls advise asap.

Hi

We close tickets after every response and it does not mean the issue is resolved. When you reply back it will be reopened. It’s a convention in our help desk.

This one is answered in the ticket. Please contact to our support staffs, they will fix it for you.

Regards

Hey, just got the theme and have a problem with the Installation. When trying to activate the theme the following Error appears:

Parse error: syntax error, unexpected T_STRING in /home/content/50/7307350/html/wp-content/themes/ken/framework/includes/minify/src/Minifier.php on line 19

Thanks, unfortunately Godaddy is still on 5.4, will see if that works out. Thanks for the reply!

You are welcome :)

You are welcome :)

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