472 comments found.
Hello, i would like to know to edit ticket form pop up! I would like to change the form fields! Thanks
Hi,
You can change it in: \wp-content\themes\thekeynote\plugins\gdlr-paypal.php.
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Can you please remove the realy outdated Google Plus and add Instagram into the Header Social section? 
Hi,
Sure, we’ll include this within the next theme update.
Great, thank you
Hi,
Sorry that I have to post here. The “Item Support” page doesn’t work for me on both Firefox and Google Chrome. I think there’s a problem with the page?
Anyway, for this theme, every page has the phrase “THE KEYNOTE” written at the top. I guess it is part of the header, but I would like to either remove it or change it—where can I do this? I’m unable to find the menu to do this…
Thank you!
Ray
Hi,
First of all, so sorry for the inconvenience. I will check the submit ticket with our direction and get back to you soon. Could you add a screenshot with your issue here so we can know what’s going on?
You can remove the logo in: The Keynote > General > Header – Logo and check it again.
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Hi,
Thank you for the prompt reply! I can add a screenshot here? I think I can explain it easily. At the top of this page, I can click on “Support”. And then above my purchase code, I can click on “Go to item support”. I’m taken to the GoodLayers Support Center. From here, I can cick on “Submit a ticket”. After I do that, I get to a page where I have to select a Product or Category. So, I scroll down the list and I find “The Keynote – ... WordPress Theme”. I select that, and then nothing happens. i.e., no button appears to move to the next step. There is a button below that asks me to “Request a quote” for customizations, but I think that’s not relevant. I can’t click the “Sign in” button at the top right. And if I click “Submit a ticket”, it clears my selection of “The Keynote – ...”. I thought it was a browser issue, so I tried it on both Firefox and Google Chrome. But neither worked. Both are (to the best of my knowledge) the latest versions.
As for removing the logo, I don’t have “Header – Logo” at: The Keynote > General. I do have: The Keynote > Overall Elements > Header – Logo. However, I don’t see anything that would allow me to remove or replace “THE KEYNOTE” at the top. These are the options that I see:
- Enable float menu
- Upload header solid logo
- Logo width
- Logo top margin
- Logo bottom margin
- Navigation top margin
Ah… I’m actually using WordPress 6.1.1. Could that be the problem? I know it isn’t officially supported yet. I would hate to downgrade since I have set up my site and everything else has worked.
Thank you!
Ray
Hi,
At this moment, could you provide send an email to: support.loc@goodlayers.com with the wp-login/website address and purchase code so I can check it by myself?
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Just a quick update. The support site is working fine now so you should be able to submit tickets there
Sorry for any inconveniences.
Ok! Thanks a lot for the update! As for my problem, I have a completely unrelated issue. Let me send an e-mail.
I know this Comment section wasn’t supposed to be for technical support. Thank you for helping me while you were fixing the support site. I really appreciate that as I didn’t know how else to contact your team!
.
Hi! when I click edit page it shows blank, which editor is use for editing the template? elementor/wb bakery or other?, I cant find that page builder.
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Okay
I need to change each column background color, how can i do that?
Hi,
Could you provide an example with your idea so I can see if it’s possible or not?
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ok, divide the page in one setion in two colum, and each column has a diferent bacground with a text.
Hi,
To set the page builder element, please check my video: https://www.youtube.com/watch?v=VVhfEBHO36M .
Also, it’s required some custom css to achieve it. You can copy the custom css below and using it on your website.
#bg-custom {
padding: 0 20px
}
#bg-custom div div {
padding: 50px 20px;
}
#bg-custom > div:nth-child(1) {
background-color: black;
}
#bg-custom > div:nth-child(2) {
background-color: red;
}
/* Left/right padding */
#bg-custom-1 {
padding: 0 20px
}
/* Padding for the content area*/
#bg-custom-1 div div {
padding: 50px 20px;
}
/* Background color for div 1*/
#bg-custom-1 > div:nth-child(1) {
background-color: red;
}
/* Background color for div 2*/
#bg-custom-1 > div:nth-child(2) {
background-color: black;
}
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Hi, we just purchased the theme and setting up in a local development setup but I’m not able to see the program section in the frontend but in the demo homepage the session element/block is present.
Similar thing I’ve noticed in “Program” pages as well. I’m bot able to see any of the program tab element in frontend but in the edit page it has “session” or “session category” element/block. Please help me in this regards.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Please advise as to why the PageBuilder has stopped working on all of the content on my site. I have kept the theme and WordPress up-to-date, but I cannot submit this for general support since it has expired years ago. I shouldn’t need to pay for support for something that should just work in the theme. Please advise on how to remedy this.
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
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This worked - thank you - but now I have to re-activate the other plugins to see which one was causing the problem with the editor.
Hi,
Sorry for the inconvenience and have a nice day.
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Hi! Your product has been automatically updated to 2.23. Please tell me how to upgrade to v2.3.4 now?
Hi,
Please update our theme to the latest version then we can check it again.
Please backup your site before update it. Please update your site with our instructions below:
Please use the manual method if the Envato market plugin doesn’t work for you.
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Hello, I have used the template for creating my website here is the website docendum.it . But the page builder is not working anymore, so I can not make changes to the inner pages. What could have happen, how can I fix this problem?
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
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Pre-Sale Question – I am trying to purchase the Online Business Event theme. However, when I click the button to purchase its a broken link. Is this separate or an option theme inside keynote?
Hi,
I’m not sure about the Online Business Event theme. Could you help me know how I can check it with some screenshots?
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Hi,
Is the “back” label in mobile submenus possible to translate?
I can’t find the string in the theme po template.
Thanks.
Hi,
Sorry for the inconvenience, you can change it in: wp-content/themes/thekeynote/plugins/dl-menu/jquery.dlmenu.js around line 72.
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Hi,
Thanks, it works indeed, but I assume updating the theme will revert this change, right?
Will next update add this string to the .po files ?
Thanks.
Hi,
We will add it in the next update, so sorry for the inconvenience.
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I am trying to figure out how to turn off related speakers showing up at the bottom a speaker page. I would like to turn those off. Please help.
Hi,
Could you provide link to that page so I can take a look on it? You meant: ALL SESSIONS BY XXX section?
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Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Oke i have submited ticket, replay please. thank you.
Hi,
I’ve answered all the tickets, please check it again.
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Hello there, it does not make any sense for me to pay for support on a there that stopped working by it self, Hello there, All of a sudden the theme has stopped working properly. 1. The setting button does not load again, as seen in image link attached. (http://prnt.sc/1qecc3b) 2. The settings menu bar is not displaying appropriately, as seen in the image link attached (http://prnt.sc/1qecd0d) Please i need this resolved quickly. Kind regards
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
Best Regard!
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can i change “speaker” label for another one?
Hi
Could you help me know where’s the speaker you want to change? Please provide a screenshot.
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Color Wrapper and saving issues editing content (not visible in the text/visable section)...
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Hi,
Is the theme compatible with WordPress 5.8?
mmatos
Hi,
Currently, there’s an issue with creating new widgets ares but other parts are working fine with WP5.8
However, we are working on this and will launch the fix soon.
Cheers!
I tried to log a support ticket – but got a message that support has expired – could you answer my question regarding changing the default link from the logo to a specified or another URL?
Hi,
It requires a customized in: wp-content/themes/thekeynote/header.php around line 83.
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Hi I am also getting a lot of jquery errors – Have you release an updated version of your theme with updated plugins that are compatible with the latest version of jquery? What is the latest updated theme?
Hi,
The latest one is 2.3.2
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
