Discussion on The Landscaper - Lawn & Landscaping WP Theme

Discussion on The Landscaper - Lawn & Landscaping WP Theme

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448 comments found.

I already bought this theme but now your support desk wants me to pay again just to get the PSD file. Why should I have to pay twice just to receive the items I already paid for? The PSD should be included in the download. There is no way I am paying twice.

Hi there,

Thank you for your message.

There is absolutely no need to pay twice to receive the PSD file of the theme. Please send me a message through the contact form on our ThemeForest profile page and I’ll provide you the download link.

Hope this helps!

helixit

helixit Purchased

Would be great if you can add an option on the next update to locally save the google-fonts (GDPR…)

helixit

helixit Purchased

Thanks for the plugin tip. Some could be integrated so. Unfortunately without further plugins Roboto and Google+Sans are still loaded from gstatic and fonts.googleapis.com.

helixit

helixit Purchased

Ah – Google Maps integration loaded those – Thank you! :-)

You’re welcome :)

Essential Grid with filters causes row to collapse and not show gallery items without double clicking.

How to fix?

EDIT: Turn of smart loading.FIXED.

Great theme! Loving it!

Thank you for letting me know you’ve fixed the issue. I’m glad to hear you like the theme :)

Hello,

the Laws in Germany (and I think in whole EU) changed, so you can’t use Google Fonts legally if not locally hosted because of GDPR. Do you offer solutions for this really big problem to your clients?

Best Wishes Arber

Hi Arber,

Thank you for your message.

You can download the Local Google Fonts plugin. This plugin will download and serve the Google fonts files from your own server.

The following steps can be followed to configure this plugin:

  • Install and activate the Local Google Fonts plugin
  • After activating the plugin navigate to the homepage of your website (so the plugin is able to scan the fonts on your website)
  • Navigate to Settings -> Google Fonts
  • At the “Handle: thelandscaper-fonts” section press the “Host Locally” button and wait a few seconds

Now the fonts files are locally hosted and served from your server instead of from Google Fonts.

Please note that changing the font within the theme customizer to another font you will have to repeat the above steps.

Hope this helps!

Hello, thank you for you’r quick reply!

I did the steps you’ve told me, but unfortunately it keeps loading the https://ajax.googleapis.com/ajax/libs/webfont/1/webfont.js from the Google Server, which is not GDPR compliant anymore.

Do you have a other idea how to fix this?

That’s the Google Web Font Loader script which is not used in our theme, this should be coming from an additional installed plugin on your website.

Can you send me a message through the contact form on our profile page here, with a link and login to the website? I’ll have a closer look to see where this is coming from.

helloo guys are u fine? congrats for the theme and my customer asked one thing only:

how can I take off “category: name of category” from the header?

here is the link: https://q7v.9c9.myftpupload.com/tema/mudanca-climatica/

its right down to the menu…

please, help me?

Hi there,

Unfortunately there is no setting for that yet but you can add the following CSS code to Appearance -> Customize -> Additional CSS as workaround:

body.archive .main-title > span { position: absolute; left: 0; background-color: #f2f2f2; }

I see your support license has expired unfortunately. If you have any other support related question please extend your support license and we will be happy to help with any question you have.

thank youu!

You’re welcome :)

For some reason we are trying to change the Home page using Elementor, when you open it it looks perfect and you can see the changes, but, when it is online and published the home have other information, the changes are gone. Any idea?

Hi there,

Thank you for your message.

Could you try the following two things:

1. Go to Elementor -> Settings -> Advanced and change the “CSS Print Method” to “Internal Embedding” and save the page. Then change it back to “External File” and save again.

2. Go to Elementor -> Tools -> General and click the “Regenerate Files & Data” button

3. Make sure the page you’re editing as homepage inside Elementor is set as actual homepage for your WordPress installation under Settings -> Reading at the “Your homepage displays” setting.

If that doesn’t work please open a a ticket on our support desk at https://qreativethemes.ticksy.com and we will be happy to take a closer look.

Thanks.

Hi, thanks for your prompt respond, did not work ;-( I opened a ticked.

I have answered your ticket, problem should be solved :)

what is the page builder on the theme?

Hi there,

The default page builder is the SiteOrigin Page Builder. From theme version 3.0 we added full compatibility for Elementor Page Builder.

josinc

josinc Purchased

​I have updated wordpress to the latest version. After that the widget, ‘Visial Editor’ in siteorigin page builder is not working anymore. I cant edit the previously added widgets or add new ones. What can I do now? I tried disabling all plugins, but nothing works.

Could you send me a message through the contact form on our profile page with a link and login to your website? I need to take a closer look to figure out what’s going on.

Thank you.

josinc

josinc Purchased

Login details sent for http://stcyrils.ac.in

Thanks, I have replied to your email

Hi ! Is it possible to update essential grid plugin ? Since I updated to PHP 8, the portfolio doesn’t work anymore… Thank you in advance !

Hi there,

Thank you for your message.

The latest Essential Grid version can be downloaded through these steps:

1. Go to the Plugin admin tab
2. Deactivate and delete the Essential Grid plugin
3. Go to Appearance -> Install Plugins
4. Install the Essential Grid plugin
5. Activate the Essential Grid plugin

Hope this helps.

It works ! Thank tou so much…

You’re welcome :)

Hi! I have a new client who’s site is using this theme. It’s a very old version and whoever set it up didn’t use the child theme. We have a lot of updates to do, and I’m trying to plan my steps so we don’t break anything. The current version they’re using is 3.0, and it’s using SiteOrigin. I’d like to update it to your most current version so that it’s using Elementor (and I’ll also need to manually create the child theme so we don’t lose any of their customizations). Do you have a recommendation for how I should go about the updates? I’m happy to have them purchase a new license with support if necessary.

Hi there,

Thank you for your message.

1. Latest theme version

The latest theme version can be downloaded form the ThemeForest account that made the purchase. If the previous developer has purchased it and there is no way to reach out to this person the best is to purchase the theme again, or let the client purchase the theme so he/she always have access to theme updates.

2. Elementor compatibility

The Elementor compatibility was added in theme version 3.0. If this version is installed on the website you can start using Elementor (make sure to have the – bundled – plugins updated as well under Appearance -> Install Plugins).

Please note there is no migration between SiteOrigin and Elementor. If you already built your website and want to switch page builders you have to start from scratch.

3. Child theme

The child theme is added to the full download package you can get from the download page of the account that purchased the theme. If you need help with migrating from the current theme to the child theme I have to ask you to open a ticket on our support desk, but an active theme license is required for that.

Hope this helps.

niclasg

niclasg Purchased

Hi, when do you will add PHP 8.0?

Hi there,

Thank you for your message.

The PHP version of your server can be updated within the hosting panel of your domain. If this option is not available in your hosting panel I recommend to get in touch with your hosting provider and ask them to update to PHP 8.0

Our WordPress theme is compatible with PHP 8.0

niclasg

niclasg Purchased

Unfortunately your theme is not compatible with php 8.0… this is what i tried to explain

I just tested the theme on my local installation running PHP 8.0 but could not find any issues, even with debug mode enabled. Please make sure you have updated the theme to the latest version and after that all plugins as well.

If you still experience issues after updating everthing please send me a message through the contact form on our profile and if possible copy/paste or a screenshot of the errors.

Thank you

Hello – I am considering purchasing this theme. It looks amazing! Can you tell me if the images come with the theme? Also, can I use wpBakery Page builder for these pages? Or just Elementor? Thank you in advance for your response.

Hi there,

Thank you for your interest and for the compliment! :)

The images don’t come with the theme unfortunately but you can download high quality images for free from various websites like Freepik.

By default you can use Elementor or SiteOrigin Page Builder plugins with the theme. WP Bakery Page Builder is compatible but it does not come with the theme you’ll have to purchase a copy from this plugin. Also many of the elements you see on the front page of the theme can’t be recreated with WP Bakery.

If you have any other questions please let me know!

I understand, I appreciate the information as I decide on which theme to choose. Have a wonderful day!

You’re welcome. Thanks, you too!

pre purchase question … is there anyway to make 100% width menu ? not transparent

Hi there,

Thank you for your message.

Yes, the menu can be made 100% width with one simple line of CSS code. Our support is more than happy to provide you that.

Let me know if you have any other questions.

I can not index the services pages is there any issuse with roborts.txt am not aware off. am using Yoast SEO. Thanks

Hi there,

Thank you for your message.

The theme don’t block any pages for the robot.txt file. Most likely the issue is caused by the robot.txt file itself or a setting from Yoast SEO.

What you can do it check the content of the current robot.txt file on your server and check if this is the content in that file:

User-agent: *
Disallow: /wp-admin/
Allow: /wp-admin/admin-ajax.php

Additionally make sure the index setting of Yoast SEO on your server page is enabled: https://yoast.com/wordpress-noindex-post/

If this doesn’t help I have to recommend you to get in touch with your hosting provider. Unfortunately there is nothing else I can do about this specific issue from my side.

Hi there thanks for your quick respond, only services pages excluding from indexing, all pages in yoast Plugin been setup for indexing. how i can disable admin-ajax.php if i do is there any issuses for the theme. thanks

Regarding the indexing issue please create a support ticket on our support desk with a url to your website and we will take a closer look.

I don’t recommend to disable the “admin-ajax.php” file because this file is required for the booking calendar and also requested by WordPress itself, blocking this file will cause multiple issues.

Arepto

Arepto Purchased

I am just wondering how is the page speed and loading times are with this theme? Is it possible to get the loading time below 3 seconds by compressing images and using caching for example?

Hi there,

Thank you for your interest in the theme.

Yes that is definitely possible. If you’re familiar with the concept of compressing images and installing a caching plugin you will be able to achieve a loading speed under 3 seconds. Other pages will be even faster because there is less content on it.

I’ve just tested the homepage (which contain the most content) from the theme demo on GTmetrix and the homepage have a loading time of 1.6 seconds

Let me know if you have any other questions.

Good morning, I’m having problems on the site with the essential grid, it stopped loading and I can’t add or edit anymore. I downloaded the theme again and after trying to install the .zip file comes the message: Unzipping the package…

Installing the theme…

The package could not be installed. The theme does not have a style.css style sheet.

Theme installation failed.

can you help me with this problem?

Jefferson

Please send me a message through the contact form on our profile page with a link to your website and I’ll have a closer look.

my site www.agrojardinsgardencenter.com.br

I’m sorry but we don’t provide theme support through this comment section. I’ve asked 3 times before to send me a message through the contact form on our profile page but you keep dodging my question.

1. Click the link below:

https://themeforest.net/user/qreativethemes

2. Fill in the contact form with the link to your website.

3. We will get in touch with you.

Because your support license has expired since 2017 this is the only way to get in touch with us to get help. If you don’t want to fill in the form that’s fine but in that case I can’t help you unfortunately.

Hi, I logged into my website recently and I noticed that the content from the page, is being displayed in the Wordpress Dashboard’s “Publish” sidebar. It doesn’t seem to be causing a problem on the front end, but in the dashboard it’s very inconvenient when I have a page with a lot of content on it as it forces the “Update” button way down to the bottom of the page. Any thoughts on what might be causing this?

Hi there,

We know that this issue is caused by a plugin that don’t come with the theme and is called “Duplicate Page”. Can you check if you have that plugin installed on your website?

If so, please remove the plugin and install the “Duplicate Page and Post” plugin instead.

If you don’t have any of these plugins installed please send me a message through the contact form on our profile page with a login to your website and we will take a closer look to find out what’s going on.

Thank you.

Hi, thanks for the speedy reply. Yes that plugin was installed, once I disabled it the problem disappeared. Thanks for helping me get that sorted out!

You’re welcome. I’m glad to hear that :)

Hi How to show sticky menu/header on mobile?

Hi there,

By default there is no sticky menu for mobile devices but our support could provide a few lines of custom CSS code that make this possible.

Please refer this to our support desk at https://qreativethemes.ticksy.com/ and we would be happy to provide you that.

Hi Is there a way to add a color overlay on top of the picture in page header?

Hi there,

For now you can add the following CSS to Appearance -> Customize -> Additional CSS:
.page-header::before { position: absolute; content: ""; left: 0; top: 0; right: 0; bottom: 0; background: rgba(0, 0, 0, 0.2); }
The 0.2 value can be increased (e.g. 0.6) to increased to your own preference.

On mobile (tested on two iPhones) the ‘nav-toggle-mobile-submenu’ div with down arrow does not appear. This occurs on your demo and on my website. I’m talking about these: https://prnt.sc/1hilvow Please advise.

Hi Natalie,

Thank you for mentioning this issue.

We have located the issue and are currently working on a fix. We will push a new theme update to ThemeForest as soon as possible. ( < 1 hour ).

Sorry for the inconvenience.

Thank you for the prompt response! I’ll await the theme update.

The theme update just went live and can be downloaded from the “Download” page of your account, or you can directly update the theme from your WordPress dashboard if you’re using the Envato Market plugin :)

Again, our apologies for the issue.

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