69 comments found.
Hello. I have the same problem. Nothing is working after updateing. I do not wish to renew my support because nothing is beeing fixed 
Please make an update quick so that we can get the theme to work – I have payed for a theme that dosent work at all…
I think it is because the theme dosent support PHP. 8.x. Please do something about that…
Hello, It says that the last update is “14 January 2023” but on your change log document it says the last update was on
2022-09-30 – version 2.7
1) All plugins are up to date.
Did someone forget to update the changelog and inform us of what is in the update?
Hi, we have update just some plugins. Thanks.
WP Bakery is no longer working. Went to submit a ticket and said support for this is no longer valid, I would have to repurchase….. Really??? It’s a simple fix, but please help!
Hi, please share your ticket ID. Thanks.
PRIVATE TICKET #2900502
Login from that ticket is the same. Please help. I no longer can edit the site…. due to WP Bakery outdated..
Done, thank you!!! PRIVATE TICKET #3126676
Okay.
Hello. I get this messages and some elements har not working. WPBakery Builder do not work anymore…
“Fatal error: Array and string offset access syntax with curly braces is no longer supported”
Please send us a support ticket. Our team will help you.
After upgrading to the newest version none of the form drop downs work anymore. Looking at the console log there is ton’s of errors.
I have tested by turning off this theme and turning on the default theme for wordpress and the dropdowns work perfectly fine.
I have messaged you and you take very long time to reply to the messages and my site is broken.
How can we get support in a timely manner from you?
TexasLawn.tech is the website
Hi, Please send us a support ticket. Our team will help you.
I sent a reply to the ticket that is already out there at 9:22AM American CST time on 9/25/2021. The issue I am having can not wait days and days with a broken site for you guys to fix. My offices are closed for the weekend. Please address it over the next 48 hours
Hi, Please give the ticket ID if oyu didn’t get the reply yet.
Still no reply
You will get it soon.
Drop down menu is not fixed and also now find that the admin area is broken. Can’t navigate Theme Options. You click the menu items and it doesn’t switch the screen. Edit: Firefox is working correctly, Chrome is not working correctly
Because you take many days to reply I have to take the update off so that my company can work. We can’t have broken software for many days waiting
It’s been 48 hours since I last replied to the ticket and now it’s the weekend. When can we expect the theme to be fixed for newer versions of wordpress.
Please give the ticket ID.
Your asking for the ticket ID. The ticket I’d is already in this comment thread…...? Why are you asking again?
https://themekalia.ticksy.com/ticket/2876235/Please check reply.
I have replied to that ticket. Can you please apply that new update you put out there and make sure we do not have the same issues again
You will get the reply soon.
The latest version of your template doesn’t seem to work w/ the WP Bakery builder. Contents created with the builder dont’ show up and still have jQuery migration issues. Do you give access to previous version downloads? Trying to update from 1.1 to 2.+
Hi,
Please submit ticket here – https://themekalia.ticksy.com/submit#100011498 Our support team will help you ASAP.
Thanks
My support expired so I can not submit ticket on the site you provided and I don’t want to re-purchase for something that isn’t going to help with my current project.
Hello, following up on this. I went ahead and updated to the latest Nov 2021 version. Upon updating WP Bakery visual composer to 6.7, all contents no longer display and load. Please help!
You can send ticket https://themekalia.ticksy.com Select “any item” tab.
I have never used the support and now my support time is expired. I have the same issue with the new update and I cant edit the pages or the formulars are not working. Please advise! Regards Casper
Hi,
Sorry for the delay reply. Please subscribe for support.
Thanks
Contact form is not looking like yours, can you give the CSS code or html that you’ve used for the button, drop down menu etc…?
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://themekalia.ticksy.com/submit#100011498 our support team will help you ASAP.
Thank you very much! 
After I updated WP to V5.7.1 (theme V 2.1) and I try to create a new page but the preview changes and Update buttons not working. Can’t preview and save.
How to fix it? Please advised.
Thank you, Thananit
I try to deactive a Theme Support plugin and switch to the other theme that WP back to normal working. This issue effect from your theme.
Please advised.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://themekalia.ticksy.com/submit#100011498 our support team will help you ASAP.
Thank you very much!
I try to submit your ticket but can’t. Because my Envato Market purchase code has expired. Can I contact you via email?
I already renew support service and submit the ticket. Please help to check it. Thank you.
You will get the reply soon.
I will call my bank if I don’t get a refund for this broken theme.
Please send details about your issues via our support center. Our team will help you.
I’ve been waiting for 5 days now for someone to reply to my tickets, which are numerous because I got a broken theme.
Hi, Please give your support ticket ID.
I don’t have a support ID, I am using your support system…
Yes, if you have support ticket, the ticket should have an ID.
Hello, I renewed support on the wrong theme. Is there anyway you can refund me? Thank you.
Hi, Please give some more details.
I accidentally renewed LandShaper when I meant to renew 6 month support for your other theme ‘Fit Coach’. I purchased the theme late last night and haven’t used it. I can email you the purchase code for you to verify or whatever you need. Thank you!!
Hi, Please purchase the fitcoach support and send a support ticket to envato.
Hello, just wondering if you have an update to the theme support plugin as we have the below coming up after the WordPress 5.5 update? wp-content/plugins/theme_support_landshaper/includes/vafpress/public/js/vendor/jquery.reveal.js: jQuery.fn.live() is deprecated
Hello, for the time being the Test jQuery Updates plugins you recommended appears to work fine, thank you.
You welcome.
Hello again, can we disable the “Theme Support” plugin does it need to be on?
Reason is that the advanced tab within Yoast is not showing any data when this plugin is enabled.
Hi, No, the plugin is related with the theme. You can’t disable it.
Thank you, is there and update coming for this plugin as we are seeing conflicts between the “Theme Support” plugin and Yoast?
Please send us a support ticket. Our team will help you.
Hello, with the latest WordPress update it has knocked out the Theme Support plugin, can you please provide an update?
Hi,
Please send us a support ticket. Our team will help you
Thanks
Hello, we have updated to the latest version of the theme and we can no longer edit the theme options. We had installed the “Test jQuery Updates” plugin and it was working but it is no longer supported. How do we fix this please?
Thank you.
Also to add to the above, can you look at this Critical error. Parse error: syntax error, unexpected ‘t’ (T_STRING), expecting ‘)’ in public_html/wp-content/themes/landshaper/woocommerce/emails/customer-completed-order.php on line 33
Thank you.
Hi, please discuss with our support team. Thanks.
Hello,
Your theme not compatible with WP 5.5, please updated it.
Thank you, Thananit
OK, I try it. Thank you for fast response.
no problem with W5.4 but option theme not work with W5.5
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://themekalia.ticksy.com/submit#100011498 our support team will help you ASAP.
Thank you very much!
Dummy content is not there, no medias what so ever, only placeholders in the media library.. Opened ticket but i am afraid this will take a while from what I am reading here. How do I get a refund ?
Hi, Please give the ticket ID.
I need support for this PRIVATE TICKET #2441093
Thanks, you will get the reply.
Just purchased and the main text in slider revolution is over laping on each other How do I position the text?
Please send us a support ticket. Our team will help you.
Hello,
The sliders (V.6.1.3) not visible on Home Page after updated your theme. https://www.xn--12cb1dij6ckr7c7cg2b4j4b5d.com/ I try to inactive & delete & install again but still not working. How to fix it? Please advised.Thank you. Thananit
I can’t open the ticket because my support license expired.
HI, Please select “html item” tab and send the ticket. We will reassign the ticket to WP category.
I send the details to your email, (can’t submit your ticket system because my license support expired) please help to check it. Thank you.
Hello,
When you will updated your theme and plugins? I need updated WPBakery Page Builder to latest version.
Thank you.
Hi, Please send us a support ticket, we will send you the latest file.
Your support team already fix it.
Thank you.
You Welcome
You will get the reply soon.
