GoodLayers

GoodLayers supports this item

Supported

This author's response time can be up to 1 business day.

215 comments found.

Hi,

I’m using this theme for quite a while now (and I love it!) on philippe-jordan.com with the portfolio custom post type and categories within the portfolio. However the portfolio categories are not showing up when I add new portfolio entries, while they’re still available for older entries and visible when I edit portfolio categories. I’m willing to renew my support licence but would like to be sure this is something that can be fixed if I do.

Thanks in advance, D.

Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?

Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.

If this is possible to fix, I’ll let you know so you can renew the support ;)

Hi! Can I update to WP 4.8 ?

We haven’t fully tested it yet. We will officially announce in our FB page.

Cheers! :)

I know I need to use the ticket system, but my support is just expired.. And I have a simple question, of what should be an option..

How to get the menu floating on a mobile browser ??

hmm.. that’s a pity.. I’m trying with a plug-in.. but not yet working.. they ask for the element what should be sticky..

“(choose ONE element, e.g. #main-navigation, OR .main-menu-1, OR header nav, etc.)”

Can you maybe tell what that should be the id name of what I need ? Can’t figure out the right one..

Thanks in advance if you want to help !

May be you can try something like this.

@media only screen and (max-width: 767px) { .gdlr-header-wrapper{ position: fixed; left: 0px; right: 0px; top: 0px; } body{ padding-top: 50px; } }

Thanks, this one is working ! :) Great support !

Is there a search bar in mobile view?

Nope, there’e not the search in mobile.

I turned on “Enable Mega Menu” but then it dont display the column option http://take.ms/1efmW

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )

Thank you very much! :)

Hello, tell me please if i buy this theme, i can make something for product open? I want when i clik on image product on home page to open the product, not only when i clik at open icon.

Hi,

You have to customize the code(or hire a coder to do) in this case. Currently, we need to click on the icon to go to single product page.

When i installed the required plugins and activing them – the Goodlayers importer one says “The plugin does not have a valid header” when I try to activate.

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

Please also provide wp access + site url so we can check on it directly.

Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )

Thank you very much! :)

Hi! I need “Zoom Magnifier” for product image but not working. Can you help me please?

Thanks

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )

Thank you very much! :)

​Hi there, I have been using The Luxury theme on my website for some time, and I really love it. It’s flexible and looks great, plus is very easy to use. However it has not been updated now for 18 months, and some elements are starting to break – it is getting harder to keep it working properly as a result. I desperately do not want to have to update my theme, for many different reasons including time and the fact that The Luxury allows me to be very well optimised for SEO. I’m wondering if you have any plans to update this theme as I’m desperate for it to work properly and have invested a lot of time (plus three purchases of the theme for various other websites) and ideally I would be able to keep it updated. Could you please advise?

Thanks and glad you love the theme! :)

Right now, this theme is pretty stable. But we also still provide update to make sure that it works with current WP version. However, if you find any bugs, please feel free to let us know. We’re willing to help fix it :)

However, about the element breaking that you found, can you give us some deep details with screenshot of it? We’re happy to check on it for you. Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.

Hi, that’s great news and thank you for your offer of help. The biggest problem I have at the moment is with Master Slider. It’s not the latest version and I can’t get into the actual slider to modify it. I talked to my host about it already and he advised it’s a plugin conflict, however I can’t delete the problematic plugin because it’s crucial for my sales process. Secondly, I found some months ago that the testimonial slider elements are not working well for mobile responsiveness. And the other major issue at the moment is that I am getting a PHP500 error when I try to delete a post, page or portfolio item. I can switch them to draft, but can’t delete them. Could you please give me an email address so I can send you login info and screen shots? I can’t seem to access the support system even though I have the purchase codes.

Hi,

Ok, can you copy the message in the conversation and send it through the form in my profile page?

I’ll provide you the latest version of the slider however, please note that we can’t help sorting out the plugin conflict issue because this is really beyond our support scope. In this case, you may try to disable all plugins and check one by one which conflict to each other.

About other issues, I’ll forward to the dev to check. Please also provide wp access and your site url as well.

Hello wanted to know if the luxury dark/light responsive wordpress theme takes widgets ? and also if it can take those 3d model pics thing * don’t know the name sorry * the ones where its something you take a pic of in every angel and you can click your mouse on the item and can view the item in 360… want to know if it takes both of these items because thats what i would use it for

thank you please email back if possible simondiamond949@me.com

Hi,

1. Yes, you can put the iframe code(widget) and and Js code in the theme.

2. I’m not sure about the plugin, you may try to google for that. I think it should be working fine :)

Thanks for interest by the way :)

Hello do you know the proper name for the 360 thing? so i can do a search for that plugin ? and also one more link does this work with it also ?

<iframe style=”height: 500px; width: 100%; border: none; overflow: visible;” src=”http://auction.hooverandstrong.com/ggIframe/?color=333333&bg=FFFFFF” width=”300” height=”150”></iframe>

thank you for all your help really needed it

Hi,

1. Sorry, I don’t know about that too. I haven’t used it before :(

2. Yes, iframe should be working fine ;)

Hello, I am wanting to customise the light theme as opposed to the dark theme, however it’s the light theme that appears to be the available option. Please assist me in making the light theme the editable option..

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )

Thank you very much! :)

​Hello There, My support has been expired but I have a few questions related to some minor changes. I appreciate if you can help me here (I only asked for support once in the last 6 months).

1- On the header how can I move the “my account” tab from left to right next to the shopping bag icon?

2- Is there any way that I can change the shopping bag icon in the header to a different icon?

3- There is a ”.” next to the shopping bag icon on the header, how can I remove it?

4- In the bar below footer next to the copyright, there are some menu tabs such as home, product, term… How can I change them or remove them from there?

5- Why one of the layers on the first page, which is the moving watch is not showing in the mobile version?

Thank you so much.

I added the new code as well. You can check this out. nothing changed. Is there any specific place there that you want me to add the code?

You have to add it here: http://take.ms/FtCxf

And make sure that you clear all cache.

Thank you it finally worked

Hi! Can I update to WP 4.9?

Yes

melzar

melzar Purchased

Hello, my support has expired but I haven’t needed it until now. I just upgraded from version 1.07 to 1.09 and suddenly the stylesheet is messed up and not showing many of the styles I created in the Goodlayers panel, also, it’s trying to load incorrect fonts, it’s trying to load Open Sans for all headings when I’ve got Droid Sans and Droid Serif selected in the panel. I reverted my version of Wordpress back to 4.8.4 and it didn’t fix it, and I deactivated all non-essential plugins and tried to re-save the styles in the Goodlayer panel. The CSS was loading, but CSS headings was attempting to load Open Sans, which wasn’t loaded into the page, for some reason. Nothing worked until I reactivated The Luxury 1.07. I think there is a bug with 1.09, can you please advise? Thank you!

Hi,

Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?

Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.

by
by
by
by
by
by