Discussion on The Moon - Creative One Page Multi-Purpose Theme

Discussion on The Moon - Creative One Page Multi-Purpose Theme

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284 comments found.

The theme looks very good and great. I see the users have complained regards the update. if the theme works as the way how it is, it is fine! Great work guys, I do not know how to get the demo data updated. I checked in appearance -> tried to update the content as per how the demo is shown. but still no improvements at all. what can be done?

Hi there, thanks for the compliment. please keep in touch with us in our help center to help you as soon as possible.

So i bought the template, and surprise surprise, no dummy import for the Christmas demo! this is so misleading!!!

Hello , sorry to hear about that , our support team contacted you to offer their help for importing the requested demo manually

this doesn’t solve the problem, we need to be able to import it ourselves so we ca edit the website on the main hosting space not the test one, we can’t provide access to that

We’ve refunded your license.

no update? and plugin updates?

Hello , unfortunately for now there is no plan for future update but if there is any compatibility issue you can contact us by visiting https://help.pixflow.net

WPBakery Visual Composer is stuck at version 5.0.1 Master Slider Pro is stuck at version 2.29.0 LayerSlider WP is stuck at version 5.6.5

tell me what to do

Hello , please contact us by visiting https://help.pixflow.net and share your website address and credential so we can help you here

Will this item be updated? It has been 3 years.

Hello, it’s been 3 days since my question. Is it possible to let us know if this theme will be updated? It’s been 3 years so far. Thank you.

Hello

Sorry if we missed your comment , actually we have no plan for now to update the moon theme , but if our users has any issue in theme functionality we will be glad to help them in help.pixflow.net

Hello, yours demos, are not working.

Thanks for letting us know , the issue has been resolved.

WP Update 5.6 seems to have broken the portfolio section. I checked for a new version of the template but last update was in Nov 2018. Was this theme abandoned or is there a fix available? I’ve opened a ticket on your help site. Thanks.

Hello , thanks for contacting us and sorry for late answer , we’ve contacted you in our help center so please be in touch with us there

Hi. I’ve got an issue with creating the website as in yours samples. There apearnce some mistakes, it seams that theme I’ve bought has an old coppies of some files. How can you help me with this issues? Have you got the tutorial materials for moon theme, but different than movies?

Hello , we’ve answered in you in our help center so please be in touch with us there

Hi pixflow, again we have send emails with no reply. Pls check our email, it’s urgent.

Hello , We will contact you in next 24 hours.

After years of your website working wonderfully, suddenly it is now stuck on the pre-loader looping the entire time. Please could you assist in where to start looking to rectify the issue? Website url is http://concretecorp.co.za/

Hello, please contact us by visiting http://help.pixflow.net

Hello. I just bought this theme and have tons of error messages, part of mandatory plugins no longer exist and I just cannot use it correctly. Please refund me so I can start working and another template as soon as possible. Thanks.

Hello , sorry to hear about your experience we are in touch with you in our help center.

I just bought this and installed, but the demo content doesnt work at all the site is all over the place can you please contact me

Hello , sorry to hear about your troubles , we will contact you in our help center in next 24 hours for sure

Hi, I wish to be reimbursed please. I’ve visited your help section and there’s nothing that helps me in there. Master Slider has errors in it, the dummy data does not import. Rather than waste any more time than the two hours I’ve wasted so far, I would like a refund as soon as possible.

Hello , please submit a ticket in http://help.pixflow.net and if we were not able to help you about those issues we will accept your refund request for sure

the theme breaks my website, I have errors saving the modifications and WPBakery Visual Composer is not activated … I just saw that the theme “the moon” is no longer supported since 2018. I wish to be reimbursed, out of the question that I pay for something that does not work. Please make a refund …

Hello , sorry to hear about your experience , please contact us by visiting http://help.pixflow.net and if we were not able to help you there we will accept your refund request here

In the demo I see that the logo uses #home in the url. What’s the point of doing this ? I couldn’t remove and leave the domain without the anchor ?

It’s because we want to navigate our user to first section of home page when they click on logo , some times as slider load later than content user miss that section , if you want you can contact us by visiting http://help.pixflow.net and we will remove that seciont.

I’ve seen that the theme uses its own system for seo tags. If you buy it, you could deactivate it to use a third party plugin like the yoast ? Because if not in the code there are duplicated meta tags

Hello, you can deactivate that SEO system by contacting http://help.pixflow.net and share your website login credential with us there

Hi, i just write a ticket on https://help.pixflow.net/ for a refund. Please let update me. Thank you

Hi there,we’ll check your ticket there.

Hello, i have problém on php version 7.1 and more. Can you fix it and make new relase?

Mon Aug 12 12:45:52.572038 2019 pid 20952 PHP Fatal error: Uncaught Error: [] operator not supported for strings in /data/www/domeny/bodybescrub. com/www/wp-content/themes/the-moon/lib/shortcodes/shortcodes.php:511\nStack trace:\n#0 /data/www/domeny/bodybescrub.com/www/wp-includes/shortcodes.php(325): px_sc_team_member(Array, ’’, ‘team_ member’)\n#1 [internal function]: do_shortcode_tag(Array)\n#2 /data/www/domeny/bodybescrub.com/www/wp-includes/shortcodes.php(199): preg_replace_callback(’/\\\\[(\\\\[?)(team_m…’, ‘do_shortc ode_ta…’, ‘[team_member na…’)\n#3 /data/www/domeny/bodybescrub.com/www/wp-content/plugins/js_composer/include/helpers/helpers.php(234): do_shortcode(‘[team_member na…’)\n#4 /data/www/dom eny/bodybescrub.com/www/wp-content/plugins/js_composer/include/templates/shortcodes/vc_column.php(48): wpb_js_remove_wpautop(‘[team_member na…’)\n#5 /data/www/domeny/bodybescrub.com/www/wp-c ontent/plugins/js_composer/include/classes/shortcodes/shortcodes.php(473): include(’/data/www/domen…’)\n#6 /data/www/domeny/bodybescrub.com/www/wp-content/plugins/js_composer/inclu in /data/ www/domeny/bodybescrub.com/www/wp-content/themes/the-moon/lib/shortcodes/shortcodes.php on line 511

Hello there , sorry to hear about that , please contact us on http://help.pixflow.net so we can help you there as soon as possible

hi i’ve purchase your template , i’ve install plugin that needed in this template , but i have problem in wp bakery builder , why it’s not show in page menu wordpress?

Hello there , please take a look at https://www.youtube.com/watch?v=YshcPI5FDNw and https://www.youtube.com/watch?v=EE8zoofRu5o to see how you should use The Moon theme.

i’ve follow your tutorial and has been installed all plugin that required and recomended , but the problem is same, wp bakery builder not show in page and in my menu show a visual composer menu but in your tutorial not show, i’m use wordpress 5.1

Hello there , thanks for letting us know the situation , please install and activate “Classic Editor” plugin and then let us know about the result

Okay… something is really wrong here! Iv’e been using Word Press themes and doing homepages for a long time. Is this not supported and working anymore?! I WANT MY MONEY BACK NOW! This is really bad. I been using hours to try to make it work, and then I find old You Tube videos and no help anywhere on the documantion link ect.. PLEASE REFUND NOW!!

Hello there , please contact us on http://help.pixflow.net , if we were not able to help you we will accept your refund request here.

I don’t want to contact them, because this is a theme that’s not working or is updated. I WANT MY REFUND NOW. Or I have to contact my bank and get them to get them back on my mastercard! Thanks!

Hey there! Again love the theme.

But the importing tool isn’t importing the demo’s correctly.

The pages are missing their content and all mangeled up.

Please let me know how to fix it.

Thank you =)

Sure we do our best to answer you as soon as possible.

Hey There! So someone said that they would be able to help me with the import and it’s been 2 days with no response.

Please let me know when it can be done because we need to launch asap.

Thank you =)

Sorry about that , we will answer you in less than 24 hours for sure.

Hey there! Love the theme.

I have a serious issue with the pre-loader. I want it enabled on my website.

But for some reason when it is and i open a page, all it does is stay on the pre-loader and not load the actual page.

Please check https://lescinq.net/.

Please let me know what can be done.

Thank you!

Hello there , sorry to hear about that , please contact us on http://help.pixflow.net so we can help you there as soon as possible.

Just submitted a ticket on your support website =)

Hope you can help out asap =)

Sure we do our best to answer you there as soon as possible.

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