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I just bought this theme says the import files have a link on the website but there is no link i can see plz hell asap
Hello there , sorry to hear about that , please contact us by visiting http://help.pixflow.net so we can help you there as soon as possible
hi, is this theme compatible with WordPress 5?
Hello there , sorry for late answer , yes , you should only install “Classic Editor” plugin to be able use the editor as before.
Hi… there have been no software updates and I have 3 or 4 plugins that require update as the blog layout does not work which comes as part of the demo layout… also the page settings do not open on any page now? So theme has really stopped working properly… please send me the necessary updates to get it working again urgently. Thanks.
Hello there , thanks for contacting us , most of issues about setting will be resolved by installing “classic editor” plugin , after that please contact us by visiting http://help.pixflow.net
I bought the moon and have tried to contact support but the email I was given sent an auto reply that said: If you have any question regarding our themeforest items, please post a topic on http://support.pixflow.net/ and we will answer you as soon as possible but that massive dynamic site is no longer there. This is the error I get when I attempt to get support to get the moon up and running:
This site can’t be reached help.massivedynamic.co’s server IP address could not be found.
If you all went out of business then how do I get my money back? The moon doesn’t work.
Hello there , thanks for contacting us , please contact http://help.pixflow.net so we can help you there.
I WANT A REFUND. THE MOON IS NOT EVEN SUPPORTED OR UPDATED ANYMORE. You should NOT be selling a theme you are not updating and supporting. ITS USELESS.
I am not going to play games about posting that I want a refund on multiple sites that no one addresses. I am contacting my credit card company and reporting this fraud. You sold an sold unsupported product and it says there is a refund for up to 45 days and I want a refund. Pretty simple unless its a scam.
Your license has been refunded.
Hey there! Love the theme.
I have a serious issue with the pre-loader. I want it enabled on my website.
But for some reason when it is and i open a page, all it does is stay on the pre-loader and not load the actual page.
Please check https://lescinq.net/.
Please let me know what can be done.
Hello there , sorry to hear about that , please contact us on http://help.pixflow.net so we can help you there as soon as possible.
Just submitted a ticket on your support website =)
Hope you can help out asap =)
Sure we do our best to answer you there as soon as possible.
Hey there! Again love the theme.
But the importing tool isn’t importing the demo’s correctly.
The pages are missing their content and all mangeled up.
Please let me know how to fix it.
Thank you =)
Sure we do our best to answer you as soon as possible.
Hey There! So someone said that they would be able to help me with the import and it’s been 2 days with no response.
Please let me know when it can be done because we need to launch asap.
Sorry about that , we will answer you in less than 24 hours for sure.
Okay… something is really wrong here! Iv’e been using Word Press themes and doing homepages for a long time. Is this not supported and working anymore?! I WANT MY MONEY BACK NOW! This is really bad.
I been using hours to try to make it work, and then I find old You Tube videos and no help anywhere on the documantion link ect..
PLEASE REFUND NOW!!
Hello there , please contact us on http://help.pixflow.net , if we were not able to help you we will accept your refund request here.
I don’t want to contact them, because this is a theme that’s not working or is updated. I WANT MY REFUND NOW. Or I have to contact my bank and get them to get them back on my mastercard! Thanks!
Please send your request to https://themeforest.net/refund_requests/new
hi i’ve purchase your template , i’ve install plugin that needed in this template , but i have problem in wp bakery builder , why it’s not show in page menu wordpress?
Hello there , please take a look at https://www.youtube.com/watch?v=YshcPI5FDNw and https://www.youtube.com/watch?v=EE8zoofRu5o to see how you should use The Moon theme.
i’ve follow your tutorial and has been installed all plugin that required and recomended , but the problem is same, wp bakery builder not show in page and in my menu show a visual composer menu but in your tutorial not show, i’m use wordpress 5.1
Hello there , thanks for letting us know the situation , please install and activate “Classic Editor” plugin and then let us know about the result
Hello, i have problém on php version 7.1 and more. Can you fix it and make new relase?
Mon Aug 12 12:45:52.572038 2019 pid 20952 PHP Fatal error: Uncaught Error:  operator not supported for strings in /data/www/domeny/bodybescrub.
com/www/wp-content/themes/the-moon/lib/shortcodes/shortcodes.php:511\nStack trace:\n#0 /data/www/domeny/bodybescrub.com/www/wp-includes/shortcodes.php(325): px_sc_team_member(Array, ’’, ‘team_
member’)\n#1 [internal function]: do_shortcode_tag(Array)\n#2 /data/www/domeny/bodybescrub.com/www/wp-includes/shortcodes.php(199): preg_replace_callback(’/\\\\[(\\\\[?)(team_m…’, ‘do_shortc
ode_ta…’, ‘[team_member na…’)\n#3 /data/www/domeny/bodybescrub.com/www/wp-content/plugins/js_composer/include/helpers/helpers.php(234): do_shortcode(‘[team_member na…’)\n#4 /data/www/dom
eny/bodybescrub.com/www/wp-content/plugins/js_composer/include/templates/shortcodes/vc_column.php(48): wpb_js_remove_wpautop(‘[team_member na…’)\n#5 /data/www/domeny/bodybescrub.com/www/wp-c
ontent/plugins/js_composer/include/classes/shortcodes/shortcodes.php(473): include(’/data/www/domen…’)\n#6 /data/www/domeny/bodybescrub.com/www/wp-content/plugins/js_composer/inclu in /data/
www/domeny/bodybescrub.com/www/wp-content/themes/the-moon/lib/shortcodes/shortcodes.php on line 511
Hello there , sorry to hear about that , please contact us on http://help.pixflow.net so we can help you there as soon as possible
Hi, i just write a ticket on https://help.pixflow.net/ for a refund. Please let update me. Thank you
Hi there,we’ll check your ticket there.
I’ve seen that the theme uses its own system for seo tags. If you buy it, you could deactivate it to use a third party plugin like the yoast ?
Because if not in the code there are duplicated meta tags
Hello, you can deactivate that SEO system by contacting http://help.pixflow.net and share your website login credential with us there
In the demo I see that the logo uses #home in the url. What’s the point of doing this ? I couldn’t remove and leave the domain without the anchor ?
It’s because we want to navigate our user to first section of home page when they click on logo , some times as slider load later than content user miss that section , if you want you can contact us by visiting http://help.pixflow.net and we will remove that seciont.
the theme breaks my website, I have errors saving the modifications and WPBakery Visual Composer is not activated … I just saw that the theme “the moon” is no longer supported since 2018. I wish to be reimbursed, out of the question that I pay for something that does not work. Please make a refund …
Hello , sorry to hear about your experience , please contact us by visiting http://help.pixflow.net and if we were not able to help you there we will accept your refund request here
Hi, I wish to be reimbursed please. I’ve visited your help section and there’s nothing that helps me in there. Master Slider has errors in it, the dummy data does not import. Rather than waste any more time than the two hours I’ve wasted so far, I would like a refund as soon as possible.
Hello , please submit a ticket in http://help.pixflow.net and if we were not able to help you about those issues we will accept your refund request for sure
I just bought this and installed, but the demo content doesnt work at all the site is all over the place can you please contact me
Hello , sorry to hear about your troubles , we will contact you in our help center in next 24 hours for sure
Hello. I just bought this theme and have tons of error messages, part of mandatory plugins no longer exist and I just cannot use it correctly. Please refund me so I can start working and another template as soon as possible. Thanks.
Hello , sorry to hear about your experience we are in touch with you in our help center.
After years of your website working wonderfully, suddenly it is now stuck on the pre-loader looping the entire time. Please could you assist in where to start looking to rectify the issue? Website url is http://concretecorp.co.za/
Hello, please contact us by visiting http://help.pixflow.net
Hi. I’ve got an issue with creating the website as in yours samples. There apearnce some mistakes, it seams that theme I’ve bought has an old coppies of some files. How can you help me with this issues? Have you got the tutorial materials for moon theme, but different than movies?
Hello , thanks for contacting us
Please contact us by visiting http://help.pixflow.net so we can have a look at live website for finding the solution
Hello, I didn’t get the answer for my email till 2 weeks. Could you answer my emails asap?
Hello , unfortunately due to security matters your ticket was marked as spam , we will contact you about your request in next 24 hours
I still didn’t get the answer.
Hi! Could you please answet the email? Maybe again it goes to spam. Thank you!
Sure but as we’ve checked there was not email sent from your account , if you send it again we will be glad to help you here
1. I have another issue with the PORTFOLIO section. The portfolio page, named as DESIGN. When we entered into the portfolios from this section the website didn’t get us to the portfolios, but into the main page with many issues. I don’t know what happened, everything was made as before, and before it worked correctly. https://runo.design/?page_id=878
Pls try to push the button of any portfolio, and you will be moved not into the portfolio page, but to the main weir page, pls help us to solve this issue,
2. Also one more question, according to the mistake that appears on the mobile- I can’t improve it- I’m just a designer, so could you please fix this issue, this is the problem with the template, so I’m sure you can fix it. The mistake is: Warning: A non-numeric value encountered in /wp-content/themes/the-moon/templates/section-home.php on line 34.
Hello , we’ve answered in you in our help center so please be in touch with us there
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