Reviews for The Moon - Creative One Page Multi-Purpose Theme

55 Reviews

for Customer Support

Excellent assistance service, quick and precise in solving problems.

Pixflow

Author response

Thank you very much for your encouragement.

The Template doesn't work, after import demo data.

Pixflow

Author response

Sorry to hear about that , we've replied to your ticket but we did not receive any reply so please be in touch with there so we can help you as soon as possible

for Design Quality

The nicest, most unique theme I've seen on themforest!

Pixflow

Author response

Thank you very much for your amazing compliment :)

for Customer Support

I've received excellent support from Pixflow. Theme has a lot of options too. Really happy so far.

Pixflow

Author response

We're glad to hear about your compliment. thank you very much.

for Design Quality

Excellent theme with excellent design

Pixflow

Author response

Thank you very much for your compliment.

for Customer Support

This theme is fantastic, flexible, allows you to really dial in the creative look you want for your website. And the customer support is absolutely top-notch. If there's a problem with the code, they've always helped me resolve the issue within 24 hours. This theme rocks!

Pixflow

Author response

Thank you for your amazing compliment , we're honored that we could help you in our help center.

for Feature Availability

Such a striking and beautiful theme. A true work of art!!!

Pixflow

Author response

Thanks for your compliment.

for Customer Support

Good customer support!

Pixflow

Author response

Thank you very much.

for Other

Dear Developers dont waste your time with this theme.

Great layout however full of problems guaranteed to waste your time;

-Bad documentation
-Really bad demo content and loading process
-Most complicated theme menu layout I ever worked with
-Really bad support process

Pixflow

Author response

Hi there,

I can see that out support team has helped with your questions. Please keep in touch via tickets.

for Customer Support

The Moon is a beautiful theme and has a ton of features. What makes it even more amazing is the fantastic level of support.
Thank you so much Joseph, you've been incredibly helpful and I look forward to purchasing more products from you!

for Design Quality

I have installed but the demo content is not includet

for Customer Support

Absolutely no support at all. Since 22,09.2016. Support does not reply and the theme is not usable.

High quality, nice design
Worst support I have ever met.
No help, no quality programming work
Too many problems:
Menu does not work properly, It cannot show pictures properly
I gave one star because there is no option to give none.
I cannot understand such behaviour.

Pixflow

Author response

Dear Zoltan,

We have answered all your tickets so far. I'm not sure why you have decided to write this review, but we would be happy to help you as much as we can. Please keep in touch via tickets :)

for Customizability

The Moon looks ok at first glance, but it's such a pain to customize. They have a few options in the theme menu, but pretty much everything needs to be done with custom CSS. They really need some global variables in the theme.

Customer service was also pretty poor - I had to email four/five times and still didn't get a specific answer to some very basic questions

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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